The Welsh House Swansea Restaurant & Bar

Sadly the roast dinner did not taste as great as it looked, I had hard not crispy roast potatoes and 4 pigs in blankets cost basically a pound each.
However the bread and butter pudding was delicious.
Hopefully we went just on an off day, as I have heard great things about this chain.

Had afternoon tea..it was nice..bit basic but enjoyable. It's a big place we went on a chilly day and it was cold in there . Service was good and attentive..we had a voucher for the tea and I would say that the discounted price we paid was what it was worth . Their main menu looks good though. I would recommend you give it a try .

Honestly just really crap. We went for the flavours of wales 8 course dining experience and it was completely disappointing.
Food: It wasn’t until course 6 that something half tasty actually came out, then when it came to our ‘mains’ we must have had half a steak shared between the 2 of us. The welshcakes were severely undercooked and brownie was just inedible. Our portion sizes were way off, which we would understand as it was the tasting menu, but other tables having the same dining experiences as us had more reasonable portion sizes.
Service: We were initially placed at a table that was right next door to the serving part of the bar so the waiting staff were just congregating around our table all the time, lucky another table in the section freed up so we asked to move. This wasn’t a problem but after that, nobody checked on us as we were being served, bear in mind it was quiet enough. When we shared our disappointment in the food, nobody cared or they just giggled and walked off.
It’s a shame because it’s such a great idea to have a tasting menu with all Welsh produce but it’s so poorly executed. Won’t return and wouldn’t recommend.

The Welsh House - it looks as though it should be good, but it was a let down. Food was average, service was awful.
We should have walked straight back out, when we saw the almost empty "Welsh House" on St Davids Day. Our first sign that something wasn't right.
We waited for minimum 20 mins for someone to ask if we would like some drinks, only for 2 other servers to ask straight after. None of them had the forethought to ask if we wanted to order our food. We had to ask to do this when our cocktails finally arrived.
The food was alright. the cockle popcorn was actually quite tasty. My lamb chops (ordered medium) came a little on the tough side, but all in all the food was pretty tasty.
Once again, we were left and forgotten. We were there for drinks and food, begging them to take our money in return for drinks and food...but alas the kitchen was closed...no puds for us. Oh Wait, it's open again...take our order....oh no, it's closed again. No puds, so we'll have some drinks.
We ordered 4 drinks, 3 arrived, one of which was not our order. The waitress/bartender tried to blame the "new girl," a tactic that didn't go down well with us, especially as the new girl had definitely added the drinks.
We went across to The wine house after...and quite honestly that was just bizarre. The management of both these places need to take some pride in these venues, sort training, and put customers first.

We came as a group of 4 to celebrate a reunion. Had to wait several minutes to be seated, and then another 20 minutes to be asked what drinks we wanted. Meanwhile every time I looked over at the counter there was a member of staff cleaning cutlery, so at least our knives and forks were polished.

Food arrived relatively quickly and was average (some bits better than others), but service was pretty poor throughout. Once our plates were cleared we weren’t offered any dessert, eventually when we asked to see the dessert menu we were told the kitchen had closed. 5 minutes later, server comes back to tell us that they could do desserts, so we ordered. 5 minutes more and the server returned to say that they couldn’t do those desserts, because the kitchen was closed… drinks orders were taken and incorrect orders given, we had to ask that items we didn’t receive were removed from the bill. Not once were we offered an apology or any gesture of goodwill.

We went on to their sister venue for a final drink (the wine house) to literally be asked “how were your desserts?” When we walked in… maybe their idea of a hilarious joke?

All in all I would not recommend this restaurant, but maybe we should have realised that when we went in on St David’s day and it was pretty empty.

Afternoon tea treat, utterly delicious ? every single bite; lovely place, the staff are so attentive and friendly. Would highly recommend, it was £20 per person including tea or coffee

Had a lovely time, good quality food and good service and somewhere we'd look forward t9 returning to.

Two slight issues,
The food was great (just to reiterate!) let down by the bread and butter pudding, real lack of flavor and no dried fruit (a staple part of a bread and butter pudding!) so it was like eating sweet bread and custard.

The menu has different prices for the deserts that then bill (£1 more on the bill than the menu) but didn't notice until we went home (only £3 difference), the staff did mention something about updates so it seems the menu and system aren't in sync.

Lovely and attentive staff for a party of 12. Food was delicious. Facilities were clean. Raz and his team were fab. I have recommended to my friends and family and will be back

Superb team.

Excellent place for meal out

Party of 8 couples ,early 50s , in early Feb 25
Firstly food was good
We were shown to our table far side by doors ,I was closest to door and it was freezing to the point I had to eat with my coat on (I work semi outdoors so sort of used to it ) fine dining shouldn't be this cold
There were wall heaters so friends were warmer,but not enough
One of friends said she had been b4 and had to change tables because of cold
Lighting was really dim ,I like a bit of ambiance but we all had to use our phone torch to read the menu ??
Service friendly /good
Food was very good
Pint of pramha lager was flat so switched to bottles like friends
All courses good and timely bar for dessert , where there was a cock up , 3 of us still waiting whilst others had finished , when my arrived hot pudding and custard was luke warm /cold
Would I rush back ??? Meh ??
Would I go back ?? Probably in the summertime when light and warmer

We have to say that the steak and ale pie and fish and chips were the best ones we’ve ever had!
The fish was crispy on the outside and very tender on the inside. Not greasy at all. The chips were chunky, like mash in the centre and really crispy on the outside.
Staff were exceptionally kind and attentive.
We very rarely leave a review but this definitely deserved one.

Excellent food and friendly staff.

Waiters english terrible.
Order 2 coctails and a Corona. Forget Corona!
Asking again take 20 minute!! to serving us only for beer.
Food is good but baby portions.
Slow service.
No more WELSH HOUSE.

Food was nice but everything else was very poor. With over £300 spent for lunch not really good enough. Left my number for a manager call back. Be interesting to see if someone does. Had to chase for starter, they asked us what we ordered despite prepaying and pre-ordering. Was put in an outside pod with no decorations, crackers or even salt and pepper on the table. 2 crackers were brought for the children after it was mentioned despite 5 in party. Pointed out the issues to a temporary manager because regular manager was in kitchen. We paid the same as diners in the restaurant yet felt because we had children in the party we were pushed out into the pods. Party either side of us had children too. They offered 25% off our drinks but as we already had one drink and were driving 25% off 3 soft drinks doesn't cut it when £300 was spent. One party member ordered the bread and butter pudding but had to wait was then asked do you want it or take it home in a box? Was eventually brought to the table and was asked in front if the temp manager do you want it? No tea or coffee was offered despite it being paid for as part of the package. I was first there at 1130 am bought a coffee until the others arrived. Booked in at 12 waited 50 mins for starters and didn't leave there till 10 mins to 3. Totally let down by this organisation. 1st time out for xmas lunch too! Total fiasco.(Update manager called back a.m. 26/12/24) who apologised and explained there had been an issue in kitchen a chef had badly burned his arm and was taken to A&E, issue also with another. I explained there were good points, food was nice and nice touch with the little gift for the children of a Christmas beaker. The manager apologised again and asked for us to give the organisation another chance which we will and negotiated for a visit in the future....
UPDATE Sunday 24th January 2025
Return visit offered by manager as a second chance after Christmas Day Lunch. Totally different experience. Service from a pleasant smiley young man, food was lovely, my grandchildren were accommodated and their food was nice. Manager explained about the unfortunate issues that had happened on Christmas day, so we are glad we gave them a second chance. We will return to try the weekday menu in the future..Thank you again for acknowledging there was a customer service issue and addressing it appropriately.