Ordering for a while from this brunch,never had issues, just today collected my pizza and was really dry, have called and explained that and received in 20 mins my expected pizza.Well done ?
Govind Rajput
Had one minor issue with dip and came across Manager Ali who called back and ensure I am okay, he was so respectful, excellent customer service. Thank you Ali and staff members.
Siddhant Lakhanpal
Didn't have an option to give a 0 start rating. Ordered 2 large pizzas this evening from Wigmore Lane, Luton. On the last bite and we found The Mighty Meaty had 2 dead flies on it. Spoke to the manager Ali who said we can't prove it as we had the pizza. Absolutely appaling. Will also be reporting this to the food hygiene department on the 2nd January. Would request anyone who orders their pizzas from this Domino's branch to check for flies on their pizzas before they start eating. Will be sending this message to Domino's head office and other related governing bodies with pictures accordingly.
Gina Wadsworth
Very expensive and most times now the pizza is bland and has little flavour and the wings are absolutely tiny. We have a delivery regularly but last night the driver went past the house 4 times before finally stopping and the person who answered the phone when I asked what was going on was very rude and
jibin jayan
Food and service is
Damian Drop
Disgrace. I got a pizza which was most likely reheated form a canceled order. Pizza was dry like a sand. Shame on you. Never ordering from this store again!
Irfan Malik
In the local area needing something gluten free and glad I visited, asked for gluten free base and stressed to the staff please do everything you can to prevent contact contamination, they reassured me they would clean the work area before making my pizza.Don't know what the do differently at this store but it's better than other Domino's I've eaten from.Dietary restrictions: They took extra care when making my gluten free pizza.
Matthew C
I’ve never been more disgusted in my life too find a toe nail in my food this afternoon and also they wouldn’t give me the mangers number to report this
Julie Hills - The Feed Bin
It costs a bomb. Even on the walk in BOGOF offer, but soooo tasty! Sadly will not except cash anymore. So has lost our custom.
Very poor customer service, order over the phone take all the details but when they go after 15 min no order on the screen,
Joseph Akintunji
Always great experience when the price is right.
Catherine Mahmutaj
Experienced the worst customer service ever from the Wigmore, Luton branch today. After waiting for about 45 minutes after making an order and seeing the order status stuck on ‘prep’, I phoned the store to ask for one of two things - either for it to be sped up or to cancel and give a refund. I was told it would be sped up but another 30 minutes went by and no sign of progress. I called the branch again and was told the order had been cancelled and was given no explanation as to why this had happened! Also I have had no sign of a refund so still waiting for that. I understand that branches may be busy at times but telling customers one thing and then doing the opposite is not acceptable. Dominos need to remember that customers are making a legal transaction - money in return for food, not money in return for nothing!
Asit More
Collection order placed on mobile app on 22/07/22: they missed to put chicken in tandoori hot pizza ?! Upon realising I rang restaurant and mentioned the problem. Manager was very unprofessional he said I need to visit restaurant to get fresh pizza and can’t deliver it though mistake was on their side. Second option he provided was a pure lie. Said that your next pizza will be free, just ring us any day and you can have one by telling phone number. I believed him was a big mistake!Upon calling next time, he behaved so arrogantly … finally placed order but I realised on collection that it wasn’t free ! I had to pay for it. Telephone orders are mess, person on phone doesn’t understand English and has no customer service experience, behaved as if he is doing big favour on me. Put me on hold up twice ?♂️Staff is unprofessional, never had any apologies for messing up twice ! No quality checks in place. Poor customer service.
Mohit Yadav
Amazing food with some amazing staff who are always ready to serve you with a smile
Quick service, standard
Ordering for a while from this brunch,never had issues, just today collected my pizza and was really dry, have called and explained that and received in 20 mins my expected pizza.Well done ?
Had one minor issue with dip and came across Manager Ali who called back and ensure I am okay, he was so respectful, excellent customer service. Thank you Ali and staff members.
Didn't have an option to give a 0 start rating. Ordered 2 large pizzas this evening from Wigmore Lane, Luton. On the last bite and we found The Mighty Meaty had 2 dead flies on it. Spoke to the manager Ali who said we can't prove it as we had the pizza. Absolutely appaling. Will also be reporting this to the food hygiene department on the 2nd January. Would request anyone who orders their pizzas from this Domino's branch to check for flies on their pizzas before they start eating. Will be sending this message to Domino's head office and other related governing bodies with pictures accordingly.
Very expensive and most times now the pizza is bland and has little flavour and the wings are absolutely tiny. We have a delivery regularly but last night the driver went past the house 4 times before finally stopping and the person who answered the phone when I asked what was going on was very rude and
Food and service is
Disgrace. I got a pizza which was most likely reheated form a canceled order. Pizza was dry like a sand. Shame on you. Never ordering from this store again!
In the local area needing something gluten free and glad I visited, asked for gluten free base and stressed to the staff please do everything you can to prevent contact contamination, they reassured me they would clean the work area before making my pizza.Don't know what the do differently at this store but it's better than other Domino's I've eaten from.Dietary restrictions: They took extra care when making my gluten free pizza.
I’ve never been more disgusted in my life too find a toe nail in my food this afternoon and also they wouldn’t give me the mangers number to report this
It costs a bomb. Even on the walk in BOGOF offer, but soooo tasty! Sadly will not except cash anymore. So has lost our custom.
Restaurantji Recommends
Very poor customer service, order over the phone take all the details but when they go after 15 min no order on the screen,
Always great experience when the price is right.
Experienced the worst customer service ever from the Wigmore, Luton branch today. After waiting for about 45 minutes after making an order and seeing the order status stuck on ‘prep’, I phoned the store to ask for one of two things - either for it to be sped up or to cancel and give a refund. I was told it would be sped up but another 30 minutes went by and no sign of progress. I called the branch again and was told the order had been cancelled and was given no explanation as to why this had happened! Also I have had no sign of a refund so still waiting for that. I understand that branches may be busy at times but telling customers one thing and then doing the opposite is not acceptable. Dominos need to remember that customers are making a legal transaction - money in return for food, not money in return for nothing!
Collection order placed on mobile app on 22/07/22: they missed to put chicken in tandoori hot pizza ?! Upon realising I rang restaurant and mentioned the problem. Manager was very unprofessional he said I need to visit restaurant to get fresh pizza and can’t deliver it though mistake was on their side. Second option he provided was a pure lie. Said that your next pizza will be free, just ring us any day and you can have one by telling phone number. I believed him was a big mistake!Upon calling next time, he behaved so arrogantly … finally placed order but I realised on collection that it wasn’t free ! I had to pay for it. Telephone orders are mess, person on phone doesn’t understand English and has no customer service experience, behaved as if he is doing big favour on me. Put me on hold up twice ?♂️Staff is unprofessional, never had any apologies for messing up twice ! No quality checks in place. Poor customer service.
Amazing food with some amazing staff who are always ready to serve you with a smile