Very unprofessional, rude staff, standing around talking rather than serving customers, one guy was making phone calls from his mobile. My food was left on the side for over 5 mins which I didn’t realise was mine until it was handed to me. Not very clean restaurant and wouldn’t eat there again if they paid me.
kylesH9612VV
I visited KFC luton and find good food and staff was very cooperative .I really enjoy food .excellent every thing
liyana786
This kfc needs to be shut down. There's items missing nearly always and cashiers never give the receipt when you go through drive through deliberately
293fraserk
Just don’t. Ever. Cold, tasteless and a HUGE waste of time & money. Whoever the manager is should be fired.
565markq
While visiting my mum she suggested we get a KFC. Big mistake. As she lives close to KFC I went to pick it up. We ordered the family 6 piece bucket on a Sunday and from Monday for two days i was throwing up and confined to the bed. I thought I would have to go to hospital as I couldn't stop throwing up. Never felt that ill in my life. Before Sunday I hadn't eaten KFC for 10 years and after what happened to me I will never risk their restaurants again.
davidhowell2012
It’s official KFC is in name only..My partner and I ordered a delivery meal. The order took nearly an hour to arrive and when it did it had items missing and was cold. The chicken was tiny and dry as if it had been standing for a considerable time. Because we ordered through a delivery app they have ignored our request for the items we were missing. Will not be ordering from them again. Not a good experience.
lilz1973-48
Went thru drive thru and shift manager name Syed shouted at my son accusing him of lying for missing order to obtain free food for his mother and family. This person Syed leant over the window shouting slap me attempting to provoke my son where two staffs came to the window and had to calm him down. It was very unprofessional and intimidating experience. I am sure KFC CCTV has captured the shift managers body language. Only wanted food in return got verbally abused and accused. Kfc in past have missed orders on several occasions. I think Head Office really need to employ staff with customer service skills and on going training on packing food correctly. Very bad experience at Hatters Way KFC.
spL8571BR
If you like a little attitude with your burger… Hatters Way KFC is the place for you. All those that like zombie movies.. they employ a few, please go and experience them for yourselves. I personally dislike attitude or Zombies so will be avoiding this place like the plague. The burgers also looked like they were taken out of the trash can… I wasn’t expecting a Michelin star meal.. just something edible.
xjrtoni
No milk, sugar or stirrers, although asked for, chicken missing from order, counted the chips only 13 chips with meal, the coffee was only just warm, worst takeaway meal ever. will never visit KFC again
338sarah88664
This is a awful kfc !! I wont be returning back here. I fount a long black hair in my chicken it took 5-10 minutes before i got served about this matter as the staff saw me waiting to talk to someone they all was talking to eachother and stared at me till i asked for service!! The workers look sly and sneaky here no hair nets or beard nets were worn . Using there dirty hands aswell all over the food. The ladies toilets stunk of bad feaces and very dirty. They need a decent cleaner as these toilets seemed like they havent had a good clean for years!! I had to avoid in using these and went elsewear!!! The health and safety team needs to check this place out!!
Best KFC In Ltn. I think because it's busy the chicken is always fresh. Enjoy eating in as range of seating. I haven't used later at night so cannot vouch for the standard then, mostly 6/7pm and what I receive at this time makes me happy to return.
Kaleel Baksh
Halal + drive through which is good. Find the chicken here to be greasier than usual for KFC, don't think it's just me either. Loads of parking. Customer service is alright.
Faisal Munir
Super quick service on a Saturday night at the Hatters Way branch! Made a £70+ order and the team turned it around within 15-20 mins, now that is some service. Counter staff knowledgeable of offers and advised accordingly. Top stuff!
Saleem Akhtar
Very disappointed this zinger burger is not kfc standard felts like fried chicken skin. I live very far from this kfc branch 40minutes drive cannot go back this is waste of money and time please check your order properly before you leave the store don’t trust the staff
syed junaid
Ordered a zinger burger, they made it in 3 seconds and I was wondering why it was so quick.... Well this was the quality I received. I don't recomend because looking at this, there are only 3 piece of lettuce and a dollop of mayo on the bun. Quality has gone down the drain and I'm utterly disappointed. Hope the owner sees this.
Very unprofessional, rude staff, standing around talking rather than serving customers, one guy was making phone calls from his mobile. My food was left on the side for over 5 mins which I didn’t realise was mine until it was handed to me. Not very clean restaurant and wouldn’t eat there again if they paid me.
I visited KFC luton and find good food and staff was very cooperative .I really enjoy food .excellent every thing
This kfc needs to be shut down. There's items missing nearly always and cashiers never give the receipt when you go through drive through deliberately
Just don’t. Ever. Cold, tasteless and a HUGE waste of time & money. Whoever the manager is should be fired.
While visiting my mum she suggested we get a KFC. Big mistake. As she lives close to KFC I went to pick it up. We ordered the family 6 piece bucket on a Sunday and from Monday for two days i was throwing up and confined to the bed. I thought I would have to go to hospital as I couldn't stop throwing up. Never felt that ill in my life. Before Sunday I hadn't eaten KFC for 10 years and after what happened to me I will never risk their restaurants again.
It’s official KFC is in name only..My partner and I ordered a delivery meal. The order took nearly an hour to arrive and when it did it had items missing and was cold. The chicken was tiny and dry as if it had been standing for a considerable time. Because we ordered through a delivery app they have ignored our request for the items we were missing. Will not be ordering from them again. Not a good experience.
Went thru drive thru and shift manager name Syed shouted at my son accusing him of lying for missing order to obtain free food for his mother and family. This person Syed leant over the window shouting slap me attempting to provoke my son where two staffs came to the window and had to calm him down. It was very unprofessional and intimidating experience. I am sure KFC CCTV has captured the shift managers body language. Only wanted food in return got verbally abused and accused. Kfc in past have missed orders on several occasions. I think Head Office really need to employ staff with customer service skills and on going training on packing food correctly. Very bad experience at Hatters Way KFC.
If you like a little attitude with your burger… Hatters Way KFC is the place for you. All those that like zombie movies.. they employ a few, please go and experience them for yourselves. I personally dislike attitude or Zombies so will be avoiding this place like the plague. The burgers also looked like they were taken out of the trash can… I wasn’t expecting a Michelin star meal.. just something edible.
No milk, sugar or stirrers, although asked for, chicken missing from order, counted the chips only 13 chips with meal, the coffee was only just warm, worst takeaway meal ever. will never visit KFC again
This is a awful kfc !! I wont be returning back here. I fount a long black hair in my chicken it took 5-10 minutes before i got served about this matter as the staff saw me waiting to talk to someone they all was talking to eachother and stared at me till i asked for service!! The workers look sly and sneaky here no hair nets or beard nets were worn . Using there dirty hands aswell all over the food. The ladies toilets stunk of bad feaces and very dirty. They need a decent cleaner as these toilets seemed like they havent had a good clean for years!! I had to avoid in using these and went elsewear!!! The health and safety team needs to check this place out!!
Restaurantji Recommends
Best KFC In Ltn. I think because it's busy the chicken is always fresh. Enjoy eating in as range of seating. I haven't used later at night so cannot vouch for the standard then, mostly 6/7pm and what I receive at this time makes me happy to return.
Halal + drive through which is good. Find the chicken here to be greasier than usual for KFC, don't think it's just me either. Loads of parking. Customer service is alright.
Super quick service on a Saturday night at the Hatters Way branch! Made a £70+ order and the team turned it around within 15-20 mins, now that is some service. Counter staff knowledgeable of offers and advised accordingly. Top stuff!
Very disappointed this zinger burger is not kfc standard felts like fried chicken skin. I live very far from this kfc branch 40minutes drive cannot go back this is waste of money and time please check your order properly before you leave the store don’t trust the staff
Ordered a zinger burger, they made it in 3 seconds and I was wondering why it was so quick.... Well this was the quality I received. I don't recomend because looking at this, there are only 3 piece of lettuce and a dollop of mayo on the bun. Quality has gone down the drain and I'm utterly disappointed. Hope the owner sees this.