Watch out when you're using app for points. When you want to scan, the supervisor Gemma literally ask if she can take the phone for a sec. Then for 20 seconds just start typing something and in the end she says that she left the review without clients permission
James Gillan
49 litre fill up limit, even on mobile payments, what a joke. Wont be using Shell Luton again till this is removed
Florian Ianc
They block the pump when i reach 50 liter… ?And i not have a robber face!
Goodness Bernard
I loved it. Customer service is very good ?
Malikha Hussain
i have used this petrol pump on several occasions and have not faced such a disappointing service until today. (11.11.23). The staff tanim was extremely rude when i asked him to help assist me with my petrol. This was due to the pump spilling the petrol despite not being inserted into the tank or even been squeezed. I had paid for my petrol despite of this and had asked him to help me as i required more fuel. He was rude, stating he was alone and it is against his job duty to perform this act while smirking. Tanim also stated that “he was alone” however it was later obvious another worker was present in the shop. After waiting there for some assistance for several minutes, i had to leave. This caused customers behind me to become frustrated as there was no help. Something needs to be done urgently.
Алекс Кот
Things were not good on the way. I decided to stop at the first gas station I saw. To wash and ask for a pill. I waited for the employee for 15 minutes, and then he said that it was impossible to use. I will never visit this gas station again.
Stuart Trounson
Much busier since the Shell on Eaton Green Road closed for a structural rebuild due to subsidence... (You'd think they'd have sorted that issue properly during the last rebuild some years ago!) But the Hitchin Road garage is coping well. Fast service for me at 10.30am. I'd recommend avoiding rush hours, just to be on the safe side!
jana akh
These lazy shiftless workers never have gas or petrol . Wasted my time coming down here for no reason and the guy behind the counter can’t even use the intercom
Blaze Skalski
Very expensive but very good quality. Recommended premium fuel. Not recommended because fueling inflation ?.
Very expensive but very good quality. Recommended premium fuel. Not recommended because fueling inflation ?.
Anwar Choudhury
Always get my LPG here very friendly stuff wish they can keep the lpg filled all the time as they always running out !!
Deanne Sharpe
The lady that works behind the counter is rude and is not the most helpful. Disappointed ?
GTyirean
At 7:15AM in the morning their staff keeps the shop closed and you can't get in to buy anything or to use the customer toilets . Very disappointing for a petrol station as Shell . Definitely I won't go there again ?
Watch out when you're using app for points. When you want to scan, the supervisor Gemma literally ask if she can take the phone for a sec. Then for 20 seconds just start typing something and in the end she says that she left the review without clients permission
49 litre fill up limit, even on mobile payments, what a joke. Wont be using Shell Luton again till this is removed
They block the pump when i reach 50 liter… ?And i not have a robber face!
I loved it. Customer service is very good ?
i have used this petrol pump on several occasions and have not faced such a disappointing service until today. (11.11.23). The staff tanim was extremely rude when i asked him to help assist me with my petrol. This was due to the pump spilling the petrol despite not being inserted into the tank or even been squeezed. I had paid for my petrol despite of this and had asked him to help me as i required more fuel. He was rude, stating he was alone and it is against his job duty to perform this act while smirking. Tanim also stated that “he was alone” however it was later obvious another worker was present in the shop. After waiting there for some assistance for several minutes, i had to leave. This caused customers behind me to become frustrated as there was no help. Something needs to be done urgently.
Things were not good on the way. I decided to stop at the first gas station I saw. To wash and ask for a pill. I waited for the employee for 15 minutes, and then he said that it was impossible to use. I will never visit this gas station again.
Much busier since the Shell on Eaton Green Road closed for a structural rebuild due to subsidence... (You'd think they'd have sorted that issue properly during the last rebuild some years ago!) But the Hitchin Road garage is coping well. Fast service for me at 10.30am. I'd recommend avoiding rush hours, just to be on the safe side!
These lazy shiftless workers never have gas or petrol . Wasted my time coming down here for no reason and the guy behind the counter can’t even use the intercom
Very expensive but very good quality. Recommended premium fuel. Not recommended because fueling inflation ?.
Very rude staf i Will Never back again
Restaurantji Recommends
Very expensive but very good quality. Recommended premium fuel. Not recommended because fueling inflation ?.
Always get my LPG here very friendly stuff wish they can keep the lpg filled all the time as they always running out !!
The lady that works behind the counter is rude and is not the most helpful. Disappointed ?
At 7:15AM in the morning their staff keeps the shop closed and you can't get in to buy anything or to use the customer toilets . Very disappointing for a petrol station as Shell . Definitely I won't go there again ?
Very poor LPG stock keeping .