I’m sorry but the pizza was really really poor the pepperoni was raw and oh my god the grease I’ve just stopped eating and and while typing this my hands are so greasy and Jesus the pepperoni under the bits of cheese are really really raw this wasn’t cooked properly at all delivery and service was perfect but oh no not the food sorry I’m just honestly appalled it’s terrible
Vugar
Previously I have used Pizza Hut Woodley branch for a self collection and the pizza was quite good. Tonight me and my wife had some plans for the evening and we left our teenage children "home alone" with a plan to get them a pizza as an evening meal. I have ordered a pizza for delivery from the Pizza Hut website and after the long wait (and children calling back saying they never got their pizza), I have contacted the Woodley branch to check where our order is. The staff at the branch told me that they can't find my order in the system and they advised me to get in touch with the customer support. Once again, I have an order number, and confirmation email in my hand clearly showing that pizza was ordered and confirmed, but no pizza, no resolution for problem, instead a request to get in touch with some ephemeral customer support. After some searching for customer support details (the branch could not provide me with it), I had an online chat with customer support (that was the only option, as no phone number was available). Customer support told me that they can see my order, but now they need to talk to the branch to find out why the order was not fulfilled. After that they may (!) come back to me via email. If you stop and think about this for a second, I have ordered a simple pizza, paid in full and all I wanted is to get it at my door and to feed hungry kids. Instead, I am being footballed between the branch and a customer support, with no indication that anyone is actually planning to solve the issue and to get that pizza to us today. Mishaps happen, I get that. This could have happened to anyone, but within that time I was trying to get anywhere with this issue, they could have put the order right, made that pizza and still get it delivered, while I was going back and forth between customer support and the branch, but it looks like Pizza Hut couldn't care less about their customers. Needless to say that we had to cut our outdoor plans short and get back home to feed our kids.I am yet to hear back from customer support, and they will probably(eventually?) refund me for that pizza, but it doesn't matter anymore. What matters is that I have learned that Pizza Hut does not care about their customers. The pizza is not only about the ingredients used to make it. It is also about how much care is taken to make it and to deliver it. If you see that care element is not there, how can you trust the quality of the food you are going to be delivered?
Dyl Lup
Just for the big New Yorker and it wasn’t what I expected I expected more cheese it looks nothing like in the photos it’s Just skimpy cheese enormous slices and super super greasy it’s eatable it’s nice but cmon
Jacob Peake
This pizza place is SO good! The pizza, garlic bread and the garlic knots are amazing!
Viral Desai
Very bad customer experience.Food served was below par quality. Vegetarian pizza served with piece of chicken/meat and without following the order instructions.
ron goodberry
It was like eating cardboard, tbh, thepizza wasn't very appetising at at all
Mel B
Took my money and no food arrived! Phoned to be told they had not received my order but refused to refund or deliver food. Went to the shop to speak to the manager who laughed in my face. Again, refused a refund or food. Disgusting service, disgusting manners! Have reported to head office and now await my refund. Hopefully they will teach the manager some manners or appoint someone that understands what customer service is! AVOID! AVOID! AVOID!
Gill Elston
Really disappointed as we usually rate this as the best pizza place locally. No excuse as collected ourselves and waited for it to be cooked. Garlic bread had no taste of garlic and pizza cold and base hard. Will try other local pizza places in future. Definitely has deteriorated.
James M
Food is always good at pizza hut. A lot of people say it's too greasy but I don't think it is especially at a pizza hut delivery. Maybe if you go to an actual pizza hut.
Martin Mills
We collected. There was an error in the order, which they spotted, so we had to hang around a bit. Sadly, this made the other parts of the order a bit soggy.
I’m sorry but the pizza was really really poor the pepperoni was raw and oh my god the grease I’ve just stopped eating and and while typing this my hands are so greasy and Jesus the pepperoni under the bits of cheese are really really raw this wasn’t cooked properly at all delivery and service was perfect but oh no not the food sorry I’m just honestly appalled it’s terrible
Previously I have used Pizza Hut Woodley branch for a self collection and the pizza was quite good. Tonight me and my wife had some plans for the evening and we left our teenage children "home alone" with a plan to get them a pizza as an evening meal. I have ordered a pizza for delivery from the Pizza Hut website and after the long wait (and children calling back saying they never got their pizza), I have contacted the Woodley branch to check where our order is. The staff at the branch told me that they can't find my order in the system and they advised me to get in touch with the customer support. Once again, I have an order number, and confirmation email in my hand clearly showing that pizza was ordered and confirmed, but no pizza, no resolution for problem, instead a request to get in touch with some ephemeral customer support. After some searching for customer support details (the branch could not provide me with it), I had an online chat with customer support (that was the only option, as no phone number was available). Customer support told me that they can see my order, but now they need to talk to the branch to find out why the order was not fulfilled. After that they may (!) come back to me via email. If you stop and think about this for a second, I have ordered a simple pizza, paid in full and all I wanted is to get it at my door and to feed hungry kids. Instead, I am being footballed between the branch and a customer support, with no indication that anyone is actually planning to solve the issue and to get that pizza to us today. Mishaps happen, I get that. This could have happened to anyone, but within that time I was trying to get anywhere with this issue, they could have put the order right, made that pizza and still get it delivered, while I was going back and forth between customer support and the branch, but it looks like Pizza Hut couldn't care less about their customers. Needless to say that we had to cut our outdoor plans short and get back home to feed our kids.I am yet to hear back from customer support, and they will probably(eventually?) refund me for that pizza, but it doesn't matter anymore. What matters is that I have learned that Pizza Hut does not care about their customers. The pizza is not only about the ingredients used to make it. It is also about how much care is taken to make it and to deliver it. If you see that care element is not there, how can you trust the quality of the food you are going to be delivered?
Just for the big New Yorker and it wasn’t what I expected I expected more cheese it looks nothing like in the photos it’s Just skimpy cheese enormous slices and super super greasy it’s eatable it’s nice but cmon
This pizza place is SO good! The pizza, garlic bread and the garlic knots are amazing!
Very bad customer experience.Food served was below par quality. Vegetarian pizza served with piece of chicken/meat and without following the order instructions.
It was like eating cardboard, tbh, thepizza wasn't very appetising at at all
Took my money and no food arrived! Phoned to be told they had not received my order but refused to refund or deliver food. Went to the shop to speak to the manager who laughed in my face. Again, refused a refund or food. Disgusting service, disgusting manners! Have reported to head office and now await my refund. Hopefully they will teach the manager some manners or appoint someone that understands what customer service is! AVOID! AVOID! AVOID!
Really disappointed as we usually rate this as the best pizza place locally. No excuse as collected ourselves and waited for it to be cooked. Garlic bread had no taste of garlic and pizza cold and base hard. Will try other local pizza places in future. Definitely has deteriorated.
Food is always good at pizza hut. A lot of people say it's too greasy but I don't think it is especially at a pizza hut delivery. Maybe if you go to an actual pizza hut.
We collected. There was an error in the order, which they spotted, so we had to hang around a bit. Sadly, this made the other parts of the order a bit soggy.
Restaurantji Recommends
Really unhelpful staff when they are spoken to on the phone.
Extremely rude staff. Cold and messed up pizza.
Don’t pay staff… avoid
Wouldn’t even give it one star, our pizza was 45 mins late and then when it got here it was cold, sort it out
This Pizza Hut delivery is exploiting the young kids in the Woodley area please do not give them your money…