The staff was kind and helpful each time I visited.(please note: this is a positive feedback on the STAFF who workd there and not Shell)I don't come here often as I don't like Shell as a company and would not like to support them.However some days I had to come here because Tesco was not open, or too busy, or I had not time that drive there in the hurry.The staff was kind and helpful each time I visited.
Camper779727
The place was grubby and the staff looked that way too. Very rude, could not be bothered to take our order. We were the only customers there. One of us used the loo which was filthy. We left due to this. Not that they noticed. One was busy on his phone and the other one busy ignoring us.
Maddie W
DO NOT GO ANYWHERE NEAR THIS PLACE IT IS INFESTED EITH ENORMOUS RATS!!! All out the front there are rats. Climbing fences to get in the bins, running all out the front not even out the back! Horrific, disgusting and caused me to have a panic attack due to a phobia. Subway PLEASE, PLEASE do something about this.
Lukasz Dulawa
Supposed to be a drop off point for yodel but refused to accept four 2kg shoebox-ish parcels due to size.
Jess Caswell
I live in the local area and have a registered emotional support dog. She is small and well-behaved. I am too anxious to leave her outside as she is a breed that is prone to being stollen. The last few weeks, I have brought her into the shop with me, tucked under my arm as she is small and had no issue. Today, I was told she was not allowed in and that the person on the desk manager would have to be involved. I was very upset and explained my situation. My dog is always carried in the shop and has caused no issues to date. He was very upsetting and not understanding at all.
J Kolkowska
Havjng just read the previous review - Refusing access to a registered emotional support dog is illegal and against the equality act. I hope that this is resolved and that she is apologised to and regained access. If not, a complaint needs to be made In full to shell reciting the equalities act.
paul fouracre (paul f)
Over stayed in the car park by nine minutes. Got a £60 fine will never use them again.
F Ibrah
Tonight approximately at 23.30 pm I met the most unprofessional unfriendly staff at the Shell garage.He had his head down on his mobile whilst on the counter while I was using the pump...when I went to pay for the fair there was no signs indicating the night pay time counter payment service, there was a sign just stating night pay which doesn't indicate what time it's door shut.I went to the main door and it was shut, so I went to the counter and I stated that he should've indicated for me to pay at the counter he wasn't happy at all ...and he angrily pointed to the night pay sign and didn't even push the counter so I couldn't slide my money In there, I had to squeeze it through a tight hole.He had no name badge visible in him and I can only described him as a asian man either from india or Pakistan with very large bold head and a angry face to go with it..This individual needs to be trained on customer service as he has absolutely none. He even waived his fist at me as i drove off and i had to stop to make sure he was swearing at me.unbelievable.. ..its not the first time I experienced unprofessional by the staff at that garage and I won't be returning there anymore. ...Keep a look out for this guy and educate him if you ever run into him.
Mohamad Faiz Mohamad Amjath
Amazing rude customer skillsMade my day hell !Better he don’t do customer service Bec it’s not present at all the way he talk to customer !And the price are too much
Staff are decent but prices of everything is hiked up like motorway service stations
Harry Burrows
Just Left the fuel station after putting some petrol in, I went over to the hatch as I was feeling quite thirsty, i was greeted by the rudest man I’ve ever met in my entire life, it was too much effort for him to stand up and get me the things that I wanted even know it was his job. He brought us out the drinks and then I decided I wanted to add a chocolate bar so I asked him to get it to which he replied “ is that everything because I am not getting up again “ obviously it’s his job to do this and if he’s not happy doing it then he should give up his role to someone who would be happy serving.
Kelvin Blake
I am disabled and a wheelchair user. The staff were more than helpful. Filling up for me and asking if I wanted anything from the shop. It is busy there but they always seem to be friendly and willing to help.
Dan Lawton
Extremely unhelpful. Tried dropping off parcel with them as they are a collect+ point but refused to take the parcel and offered no constructive help on where else could help
The staff was kind and helpful each time I visited.(please note: this is a positive feedback on the STAFF who workd there and not Shell)I don't come here often as I don't like Shell as a company and would not like to support them.However some days I had to come here because Tesco was not open, or too busy, or I had not time that drive there in the hurry.The staff was kind and helpful each time I visited.
The place was grubby and the staff looked that way too. Very rude, could not be bothered to take our order. We were the only customers there. One of us used the loo which was filthy. We left due to this. Not that they noticed. One was busy on his phone and the other one busy ignoring us.
DO NOT GO ANYWHERE NEAR THIS PLACE IT IS INFESTED EITH ENORMOUS RATS!!! All out the front there are rats. Climbing fences to get in the bins, running all out the front not even out the back! Horrific, disgusting and caused me to have a panic attack due to a phobia. Subway PLEASE, PLEASE do something about this.
Supposed to be a drop off point for yodel but refused to accept four 2kg shoebox-ish parcels due to size.
I live in the local area and have a registered emotional support dog. She is small and well-behaved. I am too anxious to leave her outside as she is a breed that is prone to being stollen. The last few weeks, I have brought her into the shop with me, tucked under my arm as she is small and had no issue. Today, I was told she was not allowed in and that the person on the desk manager would have to be involved. I was very upset and explained my situation. My dog is always carried in the shop and has caused no issues to date. He was very upsetting and not understanding at all.
Havjng just read the previous review - Refusing access to a registered emotional support dog is illegal and against the equality act. I hope that this is resolved and that she is apologised to and regained access. If not, a complaint needs to be made In full to shell reciting the equalities act.
Over stayed in the car park by nine minutes. Got a £60 fine will never use them again.
Tonight approximately at 23.30 pm I met the most unprofessional unfriendly staff at the Shell garage.He had his head down on his mobile whilst on the counter while I was using the pump...when I went to pay for the fair there was no signs indicating the night pay time counter payment service, there was a sign just stating night pay which doesn't indicate what time it's door shut.I went to the main door and it was shut, so I went to the counter and I stated that he should've indicated for me to pay at the counter he wasn't happy at all ...and he angrily pointed to the night pay sign and didn't even push the counter so I couldn't slide my money In there, I had to squeeze it through a tight hole.He had no name badge visible in him and I can only described him as a asian man either from india or Pakistan with very large bold head and a angry face to go with it..This individual needs to be trained on customer service as he has absolutely none. He even waived his fist at me as i drove off and i had to stop to make sure he was swearing at me.unbelievable.. ..its not the first time I experienced unprofessional by the staff at that garage and I won't be returning there anymore. ...Keep a look out for this guy and educate him if you ever run into him.
Amazing rude customer skillsMade my day hell !Better he don’t do customer service Bec it’s not present at all the way he talk to customer !And the price are too much
Update your availability.
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Update your availability.
Staff are decent but prices of everything is hiked up like motorway service stations
Just Left the fuel station after putting some petrol in, I went over to the hatch as I was feeling quite thirsty, i was greeted by the rudest man I’ve ever met in my entire life, it was too much effort for him to stand up and get me the things that I wanted even know it was his job. He brought us out the drinks and then I decided I wanted to add a chocolate bar so I asked him to get it to which he replied “ is that everything because I am not getting up again “ obviously it’s his job to do this and if he’s not happy doing it then he should give up his role to someone who would be happy serving.
I am disabled and a wheelchair user. The staff were more than helpful. Filling up for me and asking if I wanted anything from the shop. It is busy there but they always seem to be friendly and willing to help.
Extremely unhelpful. Tried dropping off parcel with them as they are a collect+ point but refused to take the parcel and offered no constructive help on where else could help