I have eaten here before and had a reasonable time. On this occasion my starter and my friends off the specials menu(calamari) was very poor and looked like a half potion and badly overpriced (£12.50). When we ordered from the manager he spoke to the waitress relaying two portions of calamari to which she replied we only have one portion left (trying to be discreet).I ordered a bottle of cider and the waiter attended our table to top up everyone’s wine but poured wine into my glass without asking at which point I stated “that’s not wine it’s the cider. (He served the initial drinks to us). He apologised and got another bottle of cider which I didn’t ask for (which they charged me for)Two of the mains were starter size but were charged for main meal prices. My main course was excellent. The waiter then attempted to or charge me on the final bill by £10. We were charged £25 for service!!Although I could have challenged this at the time, I didn’t want to spoil the experience for others. I will not be returning to this venue again. Very poor.
Happ Sandhu
Lovely place a new find visited with my wife and son. Had the stone oven pizzas they were amazing, will be back to check out the rest of the menus and that dessert cart!
Teresa
Lovely food. Good
nina0akley
Very disappointed with our sirloin steaks, my steak was sliced longways through the middle, and my partners sirloin steak was cut into pieces which was mainly gristle. Obviously not high standard steak , I have never had a steak cut through the middle longways I assume this was because it was tough steak. Shame for such a lovely restaurant and staff
Shirley S
Once again we had a superb meal at Rucola for an early New Year family treat. Monika and Nicolas and their team looked after us extremely Well and there was a lovely family atmosphere. We tucked into fresh sardines, fried calamari and cheese garlic bread and then came the fish! Perfectly cooked fresh tuna steaks, grilled sea bass , and homemade pasta with veal ragout with crispy fried courgette strips , all delicious . The sweet trolley is so good it's hard to choose. A great meal and beautifully served. Well done Rucola!
Riccardo Polonio
Fantastic food excellent service ,,lovely atmosphere ,,highly raccomended for a true italian experience,,will defenetly return ,,fresh ingredient mixed to perfection,,keep up the good work guys see u soon and thank you to find me a table without reservation i ve seen how busy the restaurant was ,next time i ll book in advance ,,?
Canine Cutz
Best Italian restaurant we have been to in quite some time! Authentic and genuine. Food was cooked to order and fresh not to mention delicious. Service was personable and friendly without being suffocating. Staff have time for their tables and that means a lot. Can’t wait to go back!
Malcolm C
Absolutely superb, good food, staff that were attentive, and genuinely interested in diners. Nice relaxing atmosphere. If I could give 6 stars I would
mdebie1705
We came here with the family. Very friendly people and the food was really amazing. The plates were really good and very tasteful.
Maxine K
Very disappointed from our last visit, aubergine parmigiana was frozen and still cold in the middle. The rest of the food was nice. Accusation of swearing by another diner, that didn't happen, totally got out of hand, as the person who accused this was drunk. We were then asked to leave, totally bemused and now will never go there again, or recommend. Such a shame, and an unpleasant ending to what started off a nice evening.
The lady that works here is really rude and needs to learn how to treat customers. It’s a real shame because the food is genuinely really good. I feel uncomfortable walking into this place anymore because of how I’ve been rudely/bluntly treated.
Caroline Masters
Another wonderful visit to Rucola. Great service, excellent food.
Natasha W
Absolutely disgusting service, avoid at all cost. The woman who seems to be the manager was so rude. It got to the bill and they had put on a £25 service charge for service that was appalling, normally we would pay the service charge if the service is up to standard but however the women didn’t even crack a smile and was rude the whole time. When we questioned the service charge she told us not to come back ever again. Awful place avoid at all costs.
Kim Brown
Family meal. Food and service were great. Friendly staff. Definitely go again.
Riaan van der Merwe
Really enjoyed the restaurant, food and staff. Food was decent and fairly priced.
I have eaten here before and had a reasonable time. On this occasion my starter and my friends off the specials menu(calamari) was very poor and looked like a half potion and badly overpriced (£12.50). When we ordered from the manager he spoke to the waitress relaying two portions of calamari to which she replied we only have one portion left (trying to be discreet).I ordered a bottle of cider and the waiter attended our table to top up everyone’s wine but poured wine into my glass without asking at which point I stated “that’s not wine it’s the cider. (He served the initial drinks to us). He apologised and got another bottle of cider which I didn’t ask for (which they charged me for)Two of the mains were starter size but were charged for main meal prices. My main course was excellent. The waiter then attempted to or charge me on the final bill by £10. We were charged £25 for service!!Although I could have challenged this at the time, I didn’t want to spoil the experience for others. I will not be returning to this venue again. Very poor.
Lovely place a new find visited with my wife and son. Had the stone oven pizzas they were amazing, will be back to check out the rest of the menus and that dessert cart!
Lovely food. Good
Very disappointed with our sirloin steaks, my steak was sliced longways through the middle, and my partners sirloin steak was cut into pieces which was mainly gristle. Obviously not high standard steak , I have never had a steak cut through the middle longways I assume this was because it was tough steak. Shame for such a lovely restaurant and staff
Once again we had a superb meal at Rucola for an early New Year family treat. Monika and Nicolas and their team looked after us extremely Well and there was a lovely family atmosphere. We tucked into fresh sardines, fried calamari and cheese garlic bread and then came the fish! Perfectly cooked fresh tuna steaks, grilled sea bass , and homemade pasta with veal ragout with crispy fried courgette strips , all delicious . The sweet trolley is so good it's hard to choose. A great meal and beautifully served. Well done Rucola!
Fantastic food excellent service ,,lovely atmosphere ,,highly raccomended for a true italian experience,,will defenetly return ,,fresh ingredient mixed to perfection,,keep up the good work guys see u soon and thank you to find me a table without reservation i ve seen how busy the restaurant was ,next time i ll book in advance ,,?
Best Italian restaurant we have been to in quite some time! Authentic and genuine. Food was cooked to order and fresh not to mention delicious. Service was personable and friendly without being suffocating. Staff have time for their tables and that means a lot. Can’t wait to go back!
Absolutely superb, good food, staff that were attentive, and genuinely interested in diners. Nice relaxing atmosphere. If I could give 6 stars I would
We came here with the family. Very friendly people and the food was really amazing. The plates were really good and very tasteful.
Very disappointed from our last visit, aubergine parmigiana was frozen and still cold in the middle. The rest of the food was nice. Accusation of swearing by another diner, that didn't happen, totally got out of hand, as the person who accused this was drunk. We were then asked to leave, totally bemused and now will never go there again, or recommend. Such a shame, and an unpleasant ending to what started off a nice evening.
Restaurantji Recommends
The lady that works here is really rude and needs to learn how to treat customers. It’s a real shame because the food is genuinely really good. I feel uncomfortable walking into this place anymore because of how I’ve been rudely/bluntly treated.
Another wonderful visit to Rucola. Great service, excellent food.
Absolutely disgusting service, avoid at all cost. The woman who seems to be the manager was so rude. It got to the bill and they had put on a £25 service charge for service that was appalling, normally we would pay the service charge if the service is up to standard but however the women didn’t even crack a smile and was rude the whole time. When we questioned the service charge she told us not to come back ever again. Awful place avoid at all costs.
Family meal. Food and service were great. Friendly staff. Definitely go again.
Really enjoyed the restaurant, food and staff. Food was decent and fairly priced.