The lady wasn’t professional at all Overfilled our coffees and turned her back on us so we don’t see while she wiped around the cup with a dirty cloth , coffee did not have the taste as usual Nero coffee . Had to repeat three times our order and it was only 2 coffee, 2 medium Latte . No spoon no napkins very disappointed After all she keeps dragging her nose as if she has a flue or something This is Tuesday 2 January 2024 at 10:30 Please improve staf and their hygiene Thank you ?
HerindoorsMiddlesex
Went in here for a pastry and coffee. We ordered two pastries and a couple of coffees - thought we would give them a go after a bad experience a couple of years ago, hoping that things had improved- no such luck. As previously the pastries were not cooked!!! the pastry in one of them was raw. Not happy with my comment the server got very defensive and was quite rude. Needless to say we will not be returning.
Neil Hance
Paper cups instead of proper china cups because, we were told, the staff didn't have time to wash the cups. The two members of staff then proceeded to chat and do nothing for the next 20 minutes.
David Flynn
I do enjoy a Nero Latte but damn this place is filthy and so tired. Really needs a good clean and re fit. Tables and chairs dirty and worn. Random people just sat outside smoking and drinking not Cafe Nero customers. Toilets out of order also. Had to have sit in coffee and sausage bap in takeaway form as they have no mugs or plates whhhaattt!? Worst Cafe Nero I've ever been too
amamah tahir
Indulge in the delightful Pistachio flavored frappe – a must-try for frappe enthusiasts. Even if you're not a regular frappe lover, this drink is still a definite must-try.
Savraj Kalsi
Good cafe with a small road leading to it where you can briefly park and run in to get takeaway ordered on mobile.Could do with making coffee a bit hotter in temperature.
Bren Roberts
Awful franchise like costa and starbucks.I never use them and prefer to use a small independent coffee shop that is part of the community and usually has staff that care, these franchises are usually about numbers and nothing else.
P V
Quite tired looking Nero. Although ok, could probably do with a make over...
Wendy Rawson
Coffee as excellent as always. What was welcomed was the cleanliness of the whole premises. We had stopped going in this branch because the whole place was grubby and a real turn off. We heard there was a management change,.....and what a turnaround. Great
Long queue. Very slow service. Downstairs tables are not cleared of crockery and rubbish. Unable to go upstairs as I cannot manage stairs so cannot comment. No cream for luxury chocolate drink but charged full £4 all the same.Wheelchair accessibility: Useless
Katharine Kelland
Friendly café who are happy to adapt drinks as needed. Good seating areas with a lovely cosy area in an upper level at the back and comfy sofas looking into the street at the front.
Bruce Thomson
This Nero, in some ways is not special or different to the many other Neros up and down the country.That said, the staff are attentive and helpful with suggestionsIts perhaps a little thread bare in places, you could even say tatty, and yet, its a good place to meet people, and has outdoor seating for when the weather is warm (or hot).Its a spot I like for watching others go about their work, opening the shops and the market traders putting up their stalls...
prema sandy
The server was so disinterested in serving me. He didn't smile or give my friend and me a warm welcome. I'll never drink in there again. Worse coffee place in my opinion.
Mike Reid
In most cases you have to wait a long time to be served and then again for the coffee and food to arrive. Suggest you get more staff to help the struggling two girls. The staff are friendly but need more help to give good service
The lady wasn’t professional at all Overfilled our coffees and turned her back on us so we don’t see while she wiped around the cup with a dirty cloth , coffee did not have the taste as usual Nero coffee . Had to repeat three times our order and it was only 2 coffee, 2 medium Latte . No spoon no napkins very disappointed After all she keeps dragging her nose as if she has a flue or something This is Tuesday 2 January 2024 at 10:30 Please improve staf and their hygiene Thank you ?
Went in here for a pastry and coffee. We ordered two pastries and a couple of coffees - thought we would give them a go after a bad experience a couple of years ago, hoping that things had improved- no such luck. As previously the pastries were not cooked!!! the pastry in one of them was raw. Not happy with my comment the server got very defensive and was quite rude. Needless to say we will not be returning.
Paper cups instead of proper china cups because, we were told, the staff didn't have time to wash the cups. The two members of staff then proceeded to chat and do nothing for the next 20 minutes.
I do enjoy a Nero Latte but damn this place is filthy and so tired. Really needs a good clean and re fit. Tables and chairs dirty and worn. Random people just sat outside smoking and drinking not Cafe Nero customers. Toilets out of order also. Had to have sit in coffee and sausage bap in takeaway form as they have no mugs or plates whhhaattt!? Worst Cafe Nero I've ever been too
Indulge in the delightful Pistachio flavored frappe – a must-try for frappe enthusiasts. Even if you're not a regular frappe lover, this drink is still a definite must-try.
Good cafe with a small road leading to it where you can briefly park and run in to get takeaway ordered on mobile.Could do with making coffee a bit hotter in temperature.
Awful franchise like costa and starbucks.I never use them and prefer to use a small independent coffee shop that is part of the community and usually has staff that care, these franchises are usually about numbers and nothing else.
Quite tired looking Nero. Although ok, could probably do with a make over...
Coffee as excellent as always. What was welcomed was the cleanliness of the whole premises. We had stopped going in this branch because the whole place was grubby and a real turn off. We heard there was a management change,.....and what a turnaround. Great
You always feel welcome here.
Restaurantji Recommends
Long queue. Very slow service. Downstairs tables are not cleared of crockery and rubbish. Unable to go upstairs as I cannot manage stairs so cannot comment. No cream for luxury chocolate drink but charged full £4 all the same.Wheelchair accessibility: Useless
Friendly café who are happy to adapt drinks as needed. Good seating areas with a lovely cosy area in an upper level at the back and comfy sofas looking into the street at the front.
This Nero, in some ways is not special or different to the many other Neros up and down the country.That said, the staff are attentive and helpful with suggestionsIts perhaps a little thread bare in places, you could even say tatty, and yet, its a good place to meet people, and has outdoor seating for when the weather is warm (or hot).Its a spot I like for watching others go about their work, opening the shops and the market traders putting up their stalls...
The server was so disinterested in serving me. He didn't smile or give my friend and me a warm welcome. I'll never drink in there again. Worse coffee place in my opinion.
In most cases you have to wait a long time to be served and then again for the coffee and food to arrive. Suggest you get more staff to help the struggling two girls. The staff are friendly but need more help to give good service