Can't even click on the shop I want to order from, as an advert is in front of it and won't go. Can click on 2 other shops near the postcode, but not the one I'm trying to go to. I'll go to Domino's instead.
Anastasia H
Waited over an hour for delivery of 5 sides - 1hour 20 to be exact. Incredibly rude staff- was hung up on by the general employee and supervisors. Was not allowed to voice my complaint. Was also told my food was not able to be cold when it was. Was lied to and general made to feel like crap. Never ever would give my money to this shop again! Disgusting attitude
Bali Nijjar
Waited 2 hours... No one answered the phone... Not the first
John Neary
Tried to order on line done all of my choices then went to check out and said could not deliver to me so couldn’t complete order. I don’t live in Birmingham and won’t let me change postcode.So rang up and they said they can’t give me same deal as they do online but only a 20% discount. My order would then be more money that what it would be online.You need to sort this out as you have now lost a sale. I normally enjoy papa johns
Nermin Bhanji
Thought I would try Papa Johns instead of our usual Domino's - what a mistake! It was my daughters birthday party and I ordered 5 XXL pizzas. Placed the order online and then 10 minutes later tried calling the Gerrards X branch to see if they were ready to collect. No one answered so tried again. Again, no one answered so tried again, still no answer. Decided to just go there and found the pizza's had been sat there for a while. They were cold and chewy and the meat pizza's (Philly cheese and chicken fajita) had very little meat. At the end of the party, we still had 2.5 pizza's leftover which speaks volumes!
H H (H5)
Not the first time, always take an hour to deliver at least,If you go into the shop it takes 10 mins max.Whats the point of having delivery if you….. can’t deliver?
Naomi Y
waited 45 minutes and decided to go and collect as they wouldn’t answer my call. Saw the BIGGEST rat run by the shop. Decided not to have the pizza. DO NOT ORDER FROM HERE
Molly Wallace
Placed a large order online for a party. The pizzas arrived on the time I requested and the 9 pizzas were hot and perfect!The delivery guy was super helpful! Thank you!
RebecaA1994
This branch always has the best deals, we consistently enjoy our food from Papa John's GX, can't fault them.
S Singh
Web tracking shows delivered on web tracking but not even left the shop.. not good
Useless customer service. I ordered a Double pepperoni pizza Sunday night - and asked for two toppings, was charged for two toppings, yet only received one of the topping I paid for.The young lady(Sunday night) that served me didn’t even know how to print me a receipt, super polite and I actually felt sorry for her that she couldn’t even complete a simple task.I went back Monday evening as the food options around here were less than to be desired and was told at 22:40 “I am closed, I’ve cleaned and I should have come before 22:45!”, regardless that I actually did, (please see the time stamp on my photo), I then saw the sign on the door that boasted about closing at 11pm.Any idiot that owns this franchise, surely would capitalise on the fact they are next door to a cinema and train the rude women accordingly!What a joke
Mickey cat
would never buy from here ever,My neighbour bought food from you, I am the innocent person who your driver damage my property by poor driving, and no one is helping me rectify the damage to my property.The woman who drove straight through my fence, has been sent video of her poor driving. She is totally ignoring my emails and text to rectify it as she said in email she would.I am left with a bill for the damage and this is the only way I can get my message to the owner. I would not eat at this place if this is how you treat the public. If this woman replaces my chain link fence and support cones, I will take this review down.Phone calls are useless I am no further on than when I first brought it to your attention.
Jason Harwick
Good deals on the website and much better variety of sides and desserts than others
QPR w12
Can I give 0 star pizza come hour and a half from ordering , cold pizza , ? will be taking my business else where .
Selina Sandhu
Never answers the phone. Always claims that their ‘system is down’ staff here is really bad. Worst branch compared to the others
Can't even click on the shop I want to order from, as an advert is in front of it and won't go. Can click on 2 other shops near the postcode, but not the one I'm trying to go to. I'll go to Domino's instead.
Waited over an hour for delivery of 5 sides - 1hour 20 to be exact. Incredibly rude staff- was hung up on by the general employee and supervisors. Was not allowed to voice my complaint. Was also told my food was not able to be cold when it was. Was lied to and general made to feel like crap. Never ever would give my money to this shop again! Disgusting attitude
Waited 2 hours... No one answered the phone... Not the first
Tried to order on line done all of my choices then went to check out and said could not deliver to me so couldn’t complete order. I don’t live in Birmingham and won’t let me change postcode.So rang up and they said they can’t give me same deal as they do online but only a 20% discount. My order would then be more money that what it would be online.You need to sort this out as you have now lost a sale. I normally enjoy papa johns
Thought I would try Papa Johns instead of our usual Domino's - what a mistake! It was my daughters birthday party and I ordered 5 XXL pizzas. Placed the order online and then 10 minutes later tried calling the Gerrards X branch to see if they were ready to collect. No one answered so tried again. Again, no one answered so tried again, still no answer. Decided to just go there and found the pizza's had been sat there for a while. They were cold and chewy and the meat pizza's (Philly cheese and chicken fajita) had very little meat. At the end of the party, we still had 2.5 pizza's leftover which speaks volumes!
Not the first time, always take an hour to deliver at least,If you go into the shop it takes 10 mins max.Whats the point of having delivery if you….. can’t deliver?
waited 45 minutes and decided to go and collect as they wouldn’t answer my call. Saw the BIGGEST rat run by the shop. Decided not to have the pizza. DO NOT ORDER FROM HERE
Placed a large order online for a party. The pizzas arrived on the time I requested and the 9 pizzas were hot and perfect!The delivery guy was super helpful! Thank you!
This branch always has the best deals, we consistently enjoy our food from Papa John's GX, can't fault them.
Web tracking shows delivered on web tracking but not even left the shop.. not good
Restaurantji Recommends
Useless customer service. I ordered a Double pepperoni pizza Sunday night - and asked for two toppings, was charged for two toppings, yet only received one of the topping I paid for.The young lady(Sunday night) that served me didn’t even know how to print me a receipt, super polite and I actually felt sorry for her that she couldn’t even complete a simple task.I went back Monday evening as the food options around here were less than to be desired and was told at 22:40 “I am closed, I’ve cleaned and I should have come before 22:45!”, regardless that I actually did, (please see the time stamp on my photo), I then saw the sign on the door that boasted about closing at 11pm.Any idiot that owns this franchise, surely would capitalise on the fact they are next door to a cinema and train the rude women accordingly!What a joke
would never buy from here ever,My neighbour bought food from you, I am the innocent person who your driver damage my property by poor driving, and no one is helping me rectify the damage to my property.The woman who drove straight through my fence, has been sent video of her poor driving. She is totally ignoring my emails and text to rectify it as she said in email she would.I am left with a bill for the damage and this is the only way I can get my message to the owner. I would not eat at this place if this is how you treat the public. If this woman replaces my chain link fence and support cones, I will take this review down.Phone calls are useless I am no further on than when I first brought it to your attention.
Good deals on the website and much better variety of sides and desserts than others
Can I give 0 star pizza come hour and a half from ordering , cold pizza , ? will be taking my business else where .
Never answers the phone. Always claims that their ‘system is down’ staff here is really bad. Worst branch compared to the others