More staff needed. It’s always understaffed and painfully slow service because of this. It’s not the current staffs fault, there just aren’t enough of them for the footfall this Nero gets.
Yasmin Louise
Lovely service from your trainee member of staff at 2.30pm on Sunday. Didn’t catch his name but was a tall young man with
jussafax
This review refers to the Caffè Nero in Kingston Milton Keynes ONLY. I have been to this place many times, but feel compelled to write a review now. The place is perennially understaffed, has trainees that get orders wrong and who can’t make a simple coffee correctly, is constantly dirty and has sticky tables with food debris on, and has horrendous toilets that just don’t get cleaned regularly as far as I can see. The queues are often way too long which means a rushed drink instead of more time to enjoy it in the time available. Screaming young children go undisciplined and to be honest the staff often appear dishevelled and a bit untidy. Too many times, there are signs up saying there is a shortage of staff and/or signs up saying that only paper cups are being served. Four customers sitting in, this is unacceptable, but I understand why the signs are there because there is not enough staff to clean and wash! Some years ago this was not the case, it was my favourite place to get a coffee & cake. No more. Management- take hold of this place and sort it out!! Until I see things changing, I’ll take my money and time elsewhere.
Adam Naisbitt
Not sure what the staffing issues are, but omg it's dire. Always closing early, cups and mess everywhere, and no wipe of the portafilter EVER meaning burnt coffee every time. It is what it is and free parking, but McDs do a better job. Nero used to be the best coffee chain, not any more.
Lynn Fox
Tables not cleared and dirty had to cleare/clean ourselves. Need more staff. Drinks now too expensive as well.
caz brown
Love this place.My go to for coffee and fresh pastries.Always clean when I have been early in the mornings.Friendly staff.Outside seating.Can take your dog inside with you.Toilets have been clean.Great Place for studying and having a
Myla Gajewska
Nice coffee place. Nice atmosphere. Good coffee ☕️.
Scott Groninger
Disengaged staff. Clearly didn't care about the queue and was painfully slow. Basic pleasantries of customer service goes a long way, please train your staff.
Jon Young
I've been here a few times now and each time is the same, not sure why I return. In brief: the area where the 'barista' makes the coffee is always dirty, coffee grinds everywhere and doesn't look hygienic. The food looks tatty - I ordered a pan au chocolate and they honestly don't care about which one they give you - I should have taken a photo as it looked like it had been hit with a tennis racket. The decor is depressing, cobwebs all over the picture frames and the pictures in the frames are dull. I ordered a large americano and the cup was dirty and the staff member who served it had no pride in it's appearance. May as well have made it myself at home using instant coffee. In contrast to Bagota Coffee which I visited yesterday which has a trendy, rustic setting, nicely presented food and a pride in what they do, Caffe Nero are severely lacking and not very inspiring.
Sara Samavati
A member of staff was very rude, and even though there was a long queue, he left the new trainee to service the customers. Everyone was complaining about their coffees as the trainee girl kept making mistakes, but the guy kept taking to her and ignoring the queue.
Best cafe Nero I've been to not too busy and the ambience is fantastic. Too classy
Charlotte Stone
Went for a little birthday treat for my partners daughter, along with my two children. There was no soap in the toilet, which can't be a difficult task to sort out. The muffin my partners daughter chose has mould in it! When I returned it, the staff couldn't have cared less, just got me to choose something else. I didn't get another muffin as I saw that there was mould on the remaining two. When I asked for a fork for the cheesecake she chose instead, I got a dirty look from the member of staff, and then the fork itself was dirty so I had to get it changed. Overall, the service is shocking, and the place is hygienic and disgusting. We shan't be going back again.
S 13
Went in for a Vanilla Latte, firstly got ignored for 3 minutes and when they did serve me the enthusiasm of all three staff was non-existentant. I was then handed a hot cup with almost no vanilla inside but all of it on the outside. My hand literally stuck to the cup. Having taken the cup outside, the bees had more of it than I did. And the sad part is that I had little change left from a fiver. What a shame Nero!
Mark B
Nero's is my go to chain. Love the coffee normally. But in this outlet I got served on several mornings by a surly faced lady who made the worst flat whites I've had for a while. The outlet has good seating and location but the lady and her coffee making skills put me off.
More staff needed. It’s always understaffed and painfully slow service because of this. It’s not the current staffs fault, there just aren’t enough of them for the footfall this Nero gets.
Lovely service from your trainee member of staff at 2.30pm on Sunday. Didn’t catch his name but was a tall young man with
This review refers to the Caffè Nero in Kingston Milton Keynes ONLY. I have been to this place many times, but feel compelled to write a review now. The place is perennially understaffed, has trainees that get orders wrong and who can’t make a simple coffee correctly, is constantly dirty and has sticky tables with food debris on, and has horrendous toilets that just don’t get cleaned regularly as far as I can see. The queues are often way too long which means a rushed drink instead of more time to enjoy it in the time available. Screaming young children go undisciplined and to be honest the staff often appear dishevelled and a bit untidy. Too many times, there are signs up saying there is a shortage of staff and/or signs up saying that only paper cups are being served. Four customers sitting in, this is unacceptable, but I understand why the signs are there because there is not enough staff to clean and wash! Some years ago this was not the case, it was my favourite place to get a coffee & cake. No more. Management- take hold of this place and sort it out!! Until I see things changing, I’ll take my money and time elsewhere.
Not sure what the staffing issues are, but omg it's dire. Always closing early, cups and mess everywhere, and no wipe of the portafilter EVER meaning burnt coffee every time. It is what it is and free parking, but McDs do a better job. Nero used to be the best coffee chain, not any more.
Tables not cleared and dirty had to cleare/clean ourselves. Need more staff. Drinks now too expensive as well.
Love this place.My go to for coffee and fresh pastries.Always clean when I have been early in the mornings.Friendly staff.Outside seating.Can take your dog inside with you.Toilets have been clean.Great Place for studying and having a
Nice coffee place. Nice atmosphere. Good coffee ☕️.
Disengaged staff. Clearly didn't care about the queue and was painfully slow. Basic pleasantries of customer service goes a long way, please train your staff.
I've been here a few times now and each time is the same, not sure why I return. In brief: the area where the 'barista' makes the coffee is always dirty, coffee grinds everywhere and doesn't look hygienic. The food looks tatty - I ordered a pan au chocolate and they honestly don't care about which one they give you - I should have taken a photo as it looked like it had been hit with a tennis racket. The decor is depressing, cobwebs all over the picture frames and the pictures in the frames are dull. I ordered a large americano and the cup was dirty and the staff member who served it had no pride in it's appearance. May as well have made it myself at home using instant coffee. In contrast to Bagota Coffee which I visited yesterday which has a trendy, rustic setting, nicely presented food and a pride in what they do, Caffe Nero are severely lacking and not very inspiring.
A member of staff was very rude, and even though there was a long queue, he left the new trainee to service the customers. Everyone was complaining about their coffees as the trainee girl kept making mistakes, but the guy kept taking to her and ignoring the queue.
Restaurantji Recommends
Best cafe Nero I've been to not too busy and the ambience is fantastic. Too classy
Went for a little birthday treat for my partners daughter, along with my two children. There was no soap in the toilet, which can't be a difficult task to sort out. The muffin my partners daughter chose has mould in it! When I returned it, the staff couldn't have cared less, just got me to choose something else. I didn't get another muffin as I saw that there was mould on the remaining two. When I asked for a fork for the cheesecake she chose instead, I got a dirty look from the member of staff, and then the fork itself was dirty so I had to get it changed. Overall, the service is shocking, and the place is hygienic and disgusting. We shan't be going back again.
Went in for a Vanilla Latte, firstly got ignored for 3 minutes and when they did serve me the enthusiasm of all three staff was non-existentant. I was then handed a hot cup with almost no vanilla inside but all of it on the outside. My hand literally stuck to the cup. Having taken the cup outside, the bees had more of it than I did. And the sad part is that I had little change left from a fiver. What a shame Nero!
Nero's is my go to chain. Love the coffee normally. But in this outlet I got served on several mornings by a surly faced lady who made the worst flat whites I've had for a while. The outlet has good seating and location but the lady and her coffee making skills put me off.
Love the coffee shop cakes are to die for mmm?