Second time of ordering and unfortunately again waited over an hour and a half. Called after forty five minutes and told the order had only just just come through and they would cook the meal now. Issues with their website. Happy to take the money but doesn't deliver even close to on time. Will not be using again.
Pedro Misquita
Prices are wrong. Set meal price B on web site main page £9.40 They will charge you £12.20 I used to use this place regularly. They claim web page is 7 years old IT IS NOT!! It is not the customers fault, if you fail to keep your advertised prices updated. You bear the responsibility not the customer. Check out the online advertised prices before purchase.
Emily Ward
Ordered yesterday friday a Vegetable noodles with no onion.As an allergy. You go and put Spring onion in it, loads of Spring onion. No vegetables at are you taking the p***
Tanya Rogers
Horrible food chicken balls so chewy and hard couldn't eat asked for no onion in chow mein but had spring onions in it rice dry and the pots of curry sauce was a rip off only had 2tbs of sauce if that and cost £2.20 will not be ordering
Vanessa A
Unbelievably the worst Chinese food I ever had. What a waste of my money. House special Chow Mein looked like it had been in the freezer for ages then got heated up several times, couldn’t even eat more than a couple of mouthfuls, over cooked noodles. Meat was like dried bread crumbled and tasteless. Chicken balls and sweet n sour sauce just 1 bite was more than enough. I don’t understand why you’re so comfortable serving anyone such food
jenny coleman
Regular customers, however they couldn't find our order- twice. First time (we waited over an hour), no show. We sorted a sandwich or two. Second time, we decided to try again- nothing. Chased the order. They have no idea. OK. We're done . Doing for ourselves again. Will not be ordering again. If you want a takeaway- these are NOT the people.
TheGuv11
We decided to order a Takeaway for Dinner, I had Beef chow mein The noodle were greasey and the beef was cremated and we had chicken chow mein another Dinner that was full of grease. Certainly would not recommend this Chinese takeaway unless you want a meal full of grease and cremated meat.
Garry Shepherd
I first found this restaurant during Covid and never had bad food, I frequently ordered from them. My bad review is for the poor service I received on the 19th March. I placed the order at 17.05 At 17.55 nothing had arrived so I called. I was told they would look into my order and call me back. I had to then call them back as nobody called. I was told they have found my order and was doing it. 5 minutes later I got a call to ask what I had ordered. "So, they wasnt doing it!" At 18.50 I called again to ask what was happening. I was told a lady had just left with my delivery. At 19.00 A MAN not a Lady delivered it. Nearly 2 hours after placing the order. Now, I thought the kind thing to do before leaving a bad review was to contact them and give them a chance to explain why it took so long. I said I can't fault your food and I understand mistakes happen, but why after the first hour I pointed out you had a order issue, why did you then take a further hour to solve it? 4 days have past now since i emailed them and I have had no response!!!! Will I use the Golden Palace again!! Sadly not after being ignored.
Dan
reheated food, everything was rubbery and dry. it's like they cooked last nights food in the microwave or something. My advice is dont preorder, wait until later at night when they actually cook the food properly.
Alan Fawcett
The food is good quality and is of the same standard every time I have visited
This place is amazing! Ordered last night for the first time and every dish was hitting the spot! Evey dish cooked perfectly! Staff are so kind and friendly, we love this place will definitely be ordering again! Thank you!
Megan
best chinese takeaway in my opinion whenever we order it’s from here we all find something we like and they have vegetarian options which is amazing, the portion sizes are good you can either pick up or get it delivered which is good. my favourite is their satay chicken and is the best i’ve tried.
Joan Grady
Very disappointing we have had meals from here before and they have been very nice. Tonight's was cold and some of the food tasted like it was warm up from the day before. £30 down the drain
Ripal Parmar
They gave us weird meat dishes when we specifically ordered vegetarian dishes. They didn't even offer to refund the money when we called to say that.
Rishi Verma
Garbage bin worthy food.Where to start, the curry sauce was just watery and lacked flavour. The "thai green curry" was watery, no coconut milk or cream used at all. Contained no veg at all. Was a bland and horrible dish, not sure they know how to make it. Fried chicken was overdone. Glad they managed to make egg fried rice to standard.Will not use again.
Second time of ordering and unfortunately again waited over an hour and a half. Called after forty five minutes and told the order had only just just come through and they would cook the meal now. Issues with their website. Happy to take the money but doesn't deliver even close to on time. Will not be using again.
Prices are wrong. Set meal price B on web site main page £9.40 They will charge you £12.20 I used to use this place regularly. They claim web page is 7 years old IT IS NOT!! It is not the customers fault, if you fail to keep your advertised prices updated. You bear the responsibility not the customer. Check out the online advertised prices before purchase.
Ordered yesterday friday a Vegetable noodles with no onion.As an allergy. You go and put Spring onion in it, loads of Spring onion. No vegetables at are you taking the p***
Horrible food chicken balls so chewy and hard couldn't eat asked for no onion in chow mein but had spring onions in it rice dry and the pots of curry sauce was a rip off only had 2tbs of sauce if that and cost £2.20 will not be ordering
Unbelievably the worst Chinese food I ever had. What a waste of my money. House special Chow Mein looked like it had been in the freezer for ages then got heated up several times, couldn’t even eat more than a couple of mouthfuls, over cooked noodles. Meat was like dried bread crumbled and tasteless. Chicken balls and sweet n sour sauce just 1 bite was more than enough. I don’t understand why you’re so comfortable serving anyone such food
Regular customers, however they couldn't find our order- twice. First time (we waited over an hour), no show. We sorted a sandwich or two. Second time, we decided to try again- nothing. Chased the order. They have no idea. OK. We're done . Doing for ourselves again. Will not be ordering again. If you want a takeaway- these are NOT the people.
We decided to order a Takeaway for Dinner, I had Beef chow mein The noodle were greasey and the beef was cremated and we had chicken chow mein another Dinner that was full of grease. Certainly would not recommend this Chinese takeaway unless you want a meal full of grease and cremated meat.
I first found this restaurant during Covid and never had bad food, I frequently ordered from them. My bad review is for the poor service I received on the 19th March. I placed the order at 17.05 At 17.55 nothing had arrived so I called. I was told they would look into my order and call me back. I had to then call them back as nobody called. I was told they have found my order and was doing it. 5 minutes later I got a call to ask what I had ordered. "So, they wasnt doing it!" At 18.50 I called again to ask what was happening. I was told a lady had just left with my delivery. At 19.00 A MAN not a Lady delivered it. Nearly 2 hours after placing the order. Now, I thought the kind thing to do before leaving a bad review was to contact them and give them a chance to explain why it took so long. I said I can't fault your food and I understand mistakes happen, but why after the first hour I pointed out you had a order issue, why did you then take a further hour to solve it? 4 days have past now since i emailed them and I have had no response!!!! Will I use the Golden Palace again!! Sadly not after being ignored.
reheated food, everything was rubbery and dry. it's like they cooked last nights food in the microwave or something. My advice is dont preorder, wait until later at night when they actually cook the food properly.
The food is good quality and is of the same standard every time I have visited
Restaurantji Recommends
This place is amazing! Ordered last night for the first time and every dish was hitting the spot! Evey dish cooked perfectly! Staff are so kind and friendly, we love this place will definitely be ordering again! Thank you!
best chinese takeaway in my opinion whenever we order it’s from here we all find something we like and they have vegetarian options which is amazing, the portion sizes are good you can either pick up or get it delivered which is good. my favourite is their satay chicken and is the best i’ve tried.
Very disappointing we have had meals from here before and they have been very nice. Tonight's was cold and some of the food tasted like it was warm up from the day before. £30 down the drain
They gave us weird meat dishes when we specifically ordered vegetarian dishes. They didn't even offer to refund the money when we called to say that.
Garbage bin worthy food.Where to start, the curry sauce was just watery and lacked flavour. The "thai green curry" was watery, no coconut milk or cream used at all. Contained no veg at all. Was a bland and horrible dish, not sure they know how to make it. Fried chicken was overdone. Glad they managed to make egg fried rice to standard.Will not use again.