Yummy breakfast as,always. 11am, no hash browns so had an extra poached
CDS
A complete disgrace the appalling Service that's encountered here . Its literally become like a United Nations of disinterested Kids more intent on enjoying a social life with their Colleagues than providing any worthwhile service to Customers . The Food meanwhile is average to say the least and worsened by the inevitable wait as some halfwit struggles with placing three Sausages on a Sandwich , honestly how hard is it ? Before I reach the table the food is cold and I still have to get myself a Coffee and queue at the till . Overall its the complete uselessness of the Staff that's the issue with no idea of either Customer service or the very basic nature of the job they are employed to do . I look forward now to the usual utterly pointless reply to my Review . The Points I have made have been made by many previous Reviewers and you have still failed to address them WHY ?
Joanne Marshall
Dogs aren't allowed in the cafe! I'm writing this review mostly to let people know you can't bring dogs in. I went for a nice walk around Campbell park and went into John Lewis for a coffee and Christmas shopping with my dog..I checked on the website and it says they welcome dogs so I assumed all was well. There aren't any signs around saying no dogs and none of the staff told me until I was sat down and a very nice lady politely told me I could finish my drink but please don't bring him back unless he's an assistant dog.I really don't mind not bringing my dog places, I just wish I had known so I didn't embarrass myself.The latte was very nice though ?
Lauren Wilkinson
I come here once a year to look around the winter light display and have a cup of tea and cake in the café upstairs. I was very pleased this year that I managed to get a seat near the window so I could look down on the display. The service was slow and not enough staff serving the food but the cake was lovely and the staff were very polite and willing to help and bring more milk to my table. The tea was weak and the floor was rather dirty under my table but all in all I will come back next year and do it all again !
Jane Francolino
Worst coffee ever, slow service( it was not busy in there) had gluten free lemon pie was expensive tasteless and gooey didn't taste of lemon at all. Won't be returning expected better from john lewis. Only positive there were gluten free pre wrapped cake options.Dietary restrictions: Gluten free
Roy Exton
Surely staff who blatantly did not want to be there. Food delivery that bordered on being thrown. Dirty cups, very dirty floor, sticky tables and food covered chairs made the experience grim. Gents toilets were dirty, smelly and obviously not maintained.
tl j
Not enough staff behind the counters to serve. 1 person servo g sandwiches, she was backwards and forwards. Huge queues of people waiting. We waited for soup no one free to serve. So went onto the hot food counter. The guy at the hot food counter was in a mad rush handling money and serving food ? Finally we sat down with our overpriced quiche and salad, which was nice but we were stressed so not nice Managers were milling about but I was surprised they didn't help out at the most busiest time of the day.! ?
James Edmunds
How does a place like this 'run out' of food at lunch time? Why does it take a full 5 minutes per cup of coffee? What little food they had left at 12:45 was 100% style over substance, the bread was tough, the flavours bland. The cake was dry and for some reason you can get three different kinds of wine in a can but can't get fizzy lemonade. The staff as well, truly glacial and seemingly completely oblivious to their jobs in a cafe to you know, serve food. Don't go here if you can avoid it, pret and Costa are just downstairs, even if they're busy you'll have a better experience.
Prabath Jayasuriya
I got the place to eat reward voucher ( that came through the membership)went three times to claim it could not use due to time it’s close. This I confirmed that morning through customer service number and confirmed it close at 8pm. Spoken to customer service in Milton Keynes branch and he agreed to send a new one but since then nothing received. This happened two weeks back Thursday
David Martin
Decided to visit after looking at reviews. I can assure you that it was disappointing at best. The staff were completely ignorant. Zero manners and courtesy. No thanks or appreciation for spending my money which keeps them in a job. Bought a scone. No clotted cream. I had to ask the lady at the till and go back to the ignorant miserable staff to ask for the clotted cream I should have been offered in the 1st place. £3.85 for a very small piece of cake with the corner missing (pic attached). I am surprised people even come here. Just to be clear I was always pleasant and polite which had no effect on the depressing nature of the staff. People like that don't deserve to be paid or employed. I wish I could say something positive but even the "cleaned tables" had bits and crumbs on tables and seats so had to wipe them down 1st
Awful service. Extremely slow servers and tills, no water at the dispensers despite being told twice they'd be topped up, antagonistic conversation between staff while serving our food. Delicious however, otherwise it'd be 1 star.
Greg Curtis
Very poor, expensive, no service and lacking food on the menu, run by kids for.... no
DaivaZ
What a disappointment, we went there for a normal family breakfast, the staff were rude , disorganised, they barely had any food , not knowing what they were doing. Food was very limited , barely any options for vegetarians. Service was atrocious. This is not an exaggeration.
Sara Samavati
Excellent customer service, the coffee tastes great, and the cakes are delicious. The only issue is that the cake portions much smaller than before and more expensive
Charlie Dog
Service ok but cutlery really dirty, menu options limited by unavailability, cake soggy and tasteless. Not helped by John Lewis staff member having an appraisal at a table behind us, where we heard everything. Very disappointing.
Yummy breakfast as,always. 11am, no hash browns so had an extra poached
A complete disgrace the appalling Service that's encountered here . Its literally become like a United Nations of disinterested Kids more intent on enjoying a social life with their Colleagues than providing any worthwhile service to Customers . The Food meanwhile is average to say the least and worsened by the inevitable wait as some halfwit struggles with placing three Sausages on a Sandwich , honestly how hard is it ? Before I reach the table the food is cold and I still have to get myself a Coffee and queue at the till . Overall its the complete uselessness of the Staff that's the issue with no idea of either Customer service or the very basic nature of the job they are employed to do . I look forward now to the usual utterly pointless reply to my Review . The Points I have made have been made by many previous Reviewers and you have still failed to address them WHY ?
Dogs aren't allowed in the cafe! I'm writing this review mostly to let people know you can't bring dogs in. I went for a nice walk around Campbell park and went into John Lewis for a coffee and Christmas shopping with my dog..I checked on the website and it says they welcome dogs so I assumed all was well. There aren't any signs around saying no dogs and none of the staff told me until I was sat down and a very nice lady politely told me I could finish my drink but please don't bring him back unless he's an assistant dog.I really don't mind not bringing my dog places, I just wish I had known so I didn't embarrass myself.The latte was very nice though ?
I come here once a year to look around the winter light display and have a cup of tea and cake in the café upstairs. I was very pleased this year that I managed to get a seat near the window so I could look down on the display. The service was slow and not enough staff serving the food but the cake was lovely and the staff were very polite and willing to help and bring more milk to my table. The tea was weak and the floor was rather dirty under my table but all in all I will come back next year and do it all again !
Worst coffee ever, slow service( it was not busy in there) had gluten free lemon pie was expensive tasteless and gooey didn't taste of lemon at all. Won't be returning expected better from john lewis. Only positive there were gluten free pre wrapped cake options.Dietary restrictions: Gluten free
Surely staff who blatantly did not want to be there. Food delivery that bordered on being thrown. Dirty cups, very dirty floor, sticky tables and food covered chairs made the experience grim. Gents toilets were dirty, smelly and obviously not maintained.
Not enough staff behind the counters to serve. 1 person servo g sandwiches, she was backwards and forwards. Huge queues of people waiting. We waited for soup no one free to serve. So went onto the hot food counter. The guy at the hot food counter was in a mad rush handling money and serving food ? Finally we sat down with our overpriced quiche and salad, which was nice but we were stressed so not nice Managers were milling about but I was surprised they didn't help out at the most busiest time of the day.! ?
How does a place like this 'run out' of food at lunch time? Why does it take a full 5 minutes per cup of coffee? What little food they had left at 12:45 was 100% style over substance, the bread was tough, the flavours bland. The cake was dry and for some reason you can get three different kinds of wine in a can but can't get fizzy lemonade. The staff as well, truly glacial and seemingly completely oblivious to their jobs in a cafe to you know, serve food. Don't go here if you can avoid it, pret and Costa are just downstairs, even if they're busy you'll have a better experience.
I got the place to eat reward voucher ( that came through the membership)went three times to claim it could not use due to time it’s close. This I confirmed that morning through customer service number and confirmed it close at 8pm. Spoken to customer service in Milton Keynes branch and he agreed to send a new one but since then nothing received. This happened two weeks back Thursday
Decided to visit after looking at reviews. I can assure you that it was disappointing at best. The staff were completely ignorant. Zero manners and courtesy. No thanks or appreciation for spending my money which keeps them in a job. Bought a scone. No clotted cream. I had to ask the lady at the till and go back to the ignorant miserable staff to ask for the clotted cream I should have been offered in the 1st place. £3.85 for a very small piece of cake with the corner missing (pic attached). I am surprised people even come here. Just to be clear I was always pleasant and polite which had no effect on the depressing nature of the staff. People like that don't deserve to be paid or employed. I wish I could say something positive but even the "cleaned tables" had bits and crumbs on tables and seats so had to wipe them down 1st
Restaurantji Recommends
Awful service. Extremely slow servers and tills, no water at the dispensers despite being told twice they'd be topped up, antagonistic conversation between staff while serving our food. Delicious however, otherwise it'd be 1 star.
Very poor, expensive, no service and lacking food on the menu, run by kids for.... no
What a disappointment, we went there for a normal family breakfast, the staff were rude , disorganised, they barely had any food , not knowing what they were doing. Food was very limited , barely any options for vegetarians. Service was atrocious. This is not an exaggeration.
Excellent customer service, the coffee tastes great, and the cakes are delicious. The only issue is that the cake portions much smaller than before and more expensive
Service ok but cutlery really dirty, menu options limited by unavailability, cake soggy and tasteless. Not helped by John Lewis staff member having an appraisal at a table behind us, where we heard everything. Very disappointing.