Normally I do enjoy Nando’s, however my experience at this specific restaurant was below average. I won’t comment on the wait for the food as we were informed at the door that there was a delay, however once the food had arrived, I attempted to get some cutlery in order to eat my food only to find none. I asked a waitress who told me it would be maybe five minutes or so before the cutlery would be ready, which is understandable although that was not the case. The cutlery was not available for another fifteen minutes which left me to eat my food (otherwise it would be cold) with nothing but a fork, and for someone with braces, this is not something convenient. Additionally the waitress at the counter didn’t even say hello, and seemed rather unimpressed that we were trying to order. When I go for a meal I don’t want to feel guilty for inconveniencing young staff members who do not care to give the bare minimum of a smile.
Fabiano Raso
Food was nicely cooked. Been a while since i’ve experienced this food quality in Nando’s. However, the staff seem to be very confused. Something missing from the orders and other requests have been forgotten and had to ask multiple times.
Steve Hyson
Very good service from their staff, good food. I like their phone app which makes ordering your food and paying for it very straightforward and easy.
Hain H
Staff requires smile, willing to serve customers when customer needs help, seats needs to be checked and replaced as not comfortable to sit at all and can see visually the tear on leather seat. Need to be correct on ordered items, had error 3 times in just one dinning evening. Food is OK.
Parnica George
Great place to eat. A little hard to find places for large groups but other than that it's
Hafiz Uddin
Food was good as always but service was slow even tho restaurant was not full as kitchen had the food ready on there counter but to arrive to the table took more than 15mins.
Kolin Sin
I really do not enjoy Nandos any more, feels very lifeless being made to order on the app, food is average.Staff are very helpful, we arrived as a group of 8 with no booking on late Saturday afternoon and they managed to find us a table.Only disappointed in the ordering process the company has decided to implement. Interaction with a waiter/waitress is part of the experience of dining out but maybe I am "old fashioned".
Marcus Eperjesi
Ordered online, selected 7pm to collect. Arrived to find a substantial crowd blocking the entrance and turned out these were all takeaway collections. There is no waiting area except in front of the entrance door? Was kept waiting for 30 mins. Food was cold, item was missing, very angry customer here, and I was not the only one judging by those around me. Do not recommend, best avoided.Dietary restrictions: They're poor on providing for dietary restricted guests. Lack of food options and lack of staff knowledge is a shame.
Amir Taj
Nandos Kingston never disappointed us. The food is always good and very nice atmosphere. Plenty of free parking. Waiting time is high (30-40) minutes on busy days but the food is delicious and worth the wait.Kid-friendliness: Kids are welcome and they usually have colouring papers for kids to keep them occupied.
mark breadman
This maybe the UKs worstestestestest nando's? I've been going nando's since it first opened....at one point I think we would go twice a week...maybe more if we were in tour. You couldn't go wrong....until tonight.Table for 1 and I waited 20 minutes for a table. Lad on front desk couldn't speak more than two words to me. Then no WiFi or 4g so couldn't order off app. Me and 3 other customers stood by the tills for 10 minutes and were ignored until someone said "do you want something?" Yes. Order food please. Ordered double chicken burger with cheese and Pineapple, peri chips and drink. Waited 10 mins. Got pitta burger and chips. Reordered. Waited another 10 minutes. Same meal but on burger now ...and I mean THE SAME MEAL....10 minutes later so cold but on burger. Sent back. Finally got right order. Chicken wasn't even flame griddled just some pasty wet watery chicken. I ate it. It's been a long day. Avoid Milton Keynes.
I know it's nandos and it is what it is so it feels weird doing a review but Sara was just so lovely today that I felt like I should give her a shout out. I use walking aids (crutches) so getting around in a restaurant can be a bit of a faff but she was so attentive and helped me before ever being asked. With every little thing that is normally an issue that people without walking difficulties don't usually consider she was on it. Just a simple example: she said she'd follow me over to the table instead of going first. Which seems like nothing but when you're slow and in pain people don't realise how much pressure it puts on you to have to match someone else's speed especially when navigating tables etc. And she was just as considerate for the rest of the time I was there. I did not have to get up once. She was a gem.
caz brown
I'm a regular at this Nandos with my family.Staff are always friendly.The food is great,my kids love the Nandinos meals.Ive never had to wait very long for a table even when it's been busy..
Anthony Goodwin
Staff at this branch try their best while coping with extreme amounts of online orders & in store customers. While not always the fastest there is no denying the staff work very hard to do their best.
Justine Swain
This was an ok visit on a busy friday.Two of the meals were cold when we got them while 2 were ok. The team were apologetic and returned it to the kitchen. It came back piping hot.
Joanne W
After returning from our 20 minute wait we were told we had to wait another 10 minutes despite there being at least 5 free tables. This, apparently, was because the kitchen was running behind so they were not wanting to take any orders (probably due to the Uber orders judging by the queue of delivery drivers). Once inside and after queuing to make our order I was told there was no Garlic BBQ glaze so had to return to our table to check what was wanted instead. Trying for a second time I tried to order broccoli as a side, again there was none. I amended the adult side but from the children’s menu I was told I couldn’t change to peas as they weren’t on offer despite my son not liking the other options. Whilst these may seem minor complaints it was the attitude of the manager who made our decision to leave and eat elsewhere. Not only did he make customers wait outside in the cold despite there being free tables but when I questioned the broccoli situation he literally shrugged his shoulders and said ‘coz we ran out’. An order of customer service lessons needs to be added to their Garlic BBQ glaze and broccoli list!! One major positive was Ian, the poor chap on the door who had to relay his managers ridiculous instructions to customers. He remained polite, courteous and kept good humour. Nandos might want to look at a managerial position for the staff who know how to deal with customers!!
Normally I do enjoy Nando’s, however my experience at this specific restaurant was below average. I won’t comment on the wait for the food as we were informed at the door that there was a delay, however once the food had arrived, I attempted to get some cutlery in order to eat my food only to find none. I asked a waitress who told me it would be maybe five minutes or so before the cutlery would be ready, which is understandable although that was not the case. The cutlery was not available for another fifteen minutes which left me to eat my food (otherwise it would be cold) with nothing but a fork, and for someone with braces, this is not something convenient. Additionally the waitress at the counter didn’t even say hello, and seemed rather unimpressed that we were trying to order. When I go for a meal I don’t want to feel guilty for inconveniencing young staff members who do not care to give the bare minimum of a smile.
Food was nicely cooked. Been a while since i’ve experienced this food quality in Nando’s. However, the staff seem to be very confused. Something missing from the orders and other requests have been forgotten and had to ask multiple times.
Very good service from their staff, good food. I like their phone app which makes ordering your food and paying for it very straightforward and easy.
Staff requires smile, willing to serve customers when customer needs help, seats needs to be checked and replaced as not comfortable to sit at all and can see visually the tear on leather seat. Need to be correct on ordered items, had error 3 times in just one dinning evening. Food is OK.
Great place to eat. A little hard to find places for large groups but other than that it's
Food was good as always but service was slow even tho restaurant was not full as kitchen had the food ready on there counter but to arrive to the table took more than 15mins.
I really do not enjoy Nandos any more, feels very lifeless being made to order on the app, food is average.Staff are very helpful, we arrived as a group of 8 with no booking on late Saturday afternoon and they managed to find us a table.Only disappointed in the ordering process the company has decided to implement. Interaction with a waiter/waitress is part of the experience of dining out but maybe I am "old fashioned".
Ordered online, selected 7pm to collect. Arrived to find a substantial crowd blocking the entrance and turned out these were all takeaway collections. There is no waiting area except in front of the entrance door? Was kept waiting for 30 mins. Food was cold, item was missing, very angry customer here, and I was not the only one judging by those around me. Do not recommend, best avoided.Dietary restrictions: They're poor on providing for dietary restricted guests. Lack of food options and lack of staff knowledge is a shame.
Nandos Kingston never disappointed us. The food is always good and very nice atmosphere. Plenty of free parking. Waiting time is high (30-40) minutes on busy days but the food is delicious and worth the wait.Kid-friendliness: Kids are welcome and they usually have colouring papers for kids to keep them occupied.
This maybe the UKs worstestestestest nando's? I've been going nando's since it first opened....at one point I think we would go twice a week...maybe more if we were in tour. You couldn't go wrong....until tonight.Table for 1 and I waited 20 minutes for a table. Lad on front desk couldn't speak more than two words to me. Then no WiFi or 4g so couldn't order off app. Me and 3 other customers stood by the tills for 10 minutes and were ignored until someone said "do you want something?" Yes. Order food please. Ordered double chicken burger with cheese and Pineapple, peri chips and drink. Waited 10 mins. Got pitta burger and chips. Reordered. Waited another 10 minutes. Same meal but on burger now ...and I mean THE SAME MEAL....10 minutes later so cold but on burger. Sent back. Finally got right order. Chicken wasn't even flame griddled just some pasty wet watery chicken. I ate it. It's been a long day. Avoid Milton Keynes.
Restaurantji Recommends
I know it's nandos and it is what it is so it feels weird doing a review but Sara was just so lovely today that I felt like I should give her a shout out. I use walking aids (crutches) so getting around in a restaurant can be a bit of a faff but she was so attentive and helped me before ever being asked. With every little thing that is normally an issue that people without walking difficulties don't usually consider she was on it. Just a simple example: she said she'd follow me over to the table instead of going first. Which seems like nothing but when you're slow and in pain people don't realise how much pressure it puts on you to have to match someone else's speed especially when navigating tables etc. And she was just as considerate for the rest of the time I was there. I did not have to get up once. She was a gem.
I'm a regular at this Nandos with my family.Staff are always friendly.The food is great,my kids love the Nandinos meals.Ive never had to wait very long for a table even when it's been busy..
Staff at this branch try their best while coping with extreme amounts of online orders & in store customers. While not always the fastest there is no denying the staff work very hard to do their best.
This was an ok visit on a busy friday.Two of the meals were cold when we got them while 2 were ok. The team were apologetic and returned it to the kitchen. It came back piping hot.
After returning from our 20 minute wait we were told we had to wait another 10 minutes despite there being at least 5 free tables. This, apparently, was because the kitchen was running behind so they were not wanting to take any orders (probably due to the Uber orders judging by the queue of delivery drivers). Once inside and after queuing to make our order I was told there was no Garlic BBQ glaze so had to return to our table to check what was wanted instead. Trying for a second time I tried to order broccoli as a side, again there was none. I amended the adult side but from the children’s menu I was told I couldn’t change to peas as they weren’t on offer despite my son not liking the other options. Whilst these may seem minor complaints it was the attitude of the manager who made our decision to leave and eat elsewhere. Not only did he make customers wait outside in the cold despite there being free tables but when I questioned the broccoli situation he literally shrugged his shoulders and said ‘coz we ran out’. An order of customer service lessons needs to be added to their Garlic BBQ glaze and broccoli list!! One major positive was Ian, the poor chap on the door who had to relay his managers ridiculous instructions to customers. He remained polite, courteous and kept good humour. Nandos might want to look at a managerial position for the staff who know how to deal with customers!!