They wouldn’t cancel my order even though I told them twice
Nicola Melis
Pizza was 45min late and stone cold. No apologies, just “we’re busy”
Adesh Jagdale
We ordered a veg pizza and it came with pork in it. When we called about it the receptionist didn't even say sorry and told they can't refund it.
John
Not to a good standard. Despite the high price, the quality of Pizza is flat basic. It is better to buy in Superstores.
Wictor Leone (ViTU)
- Cold Pizza - Bad Customer service - Bad Customer experienceI have ordered 2 pizzas using the points collected through previous orders and added 2 of their side sauces which came to a total of £0.89 since I have used the points to order the 2 pizzas.After placing a collection order at 19:26, I left the screen on the page where we can track the progress from cooking to ready to collect thinking the page would work as expected.Refreshing the page occasionally to see if the icon would move to the "Ready to collect" part, nothing happened.So after 45min I have called the store as it was taking to long and have been told the pizza was ready to collect.I have arrived at the store and checked the pizza as it was cold so I told the guy who gave us the pizza if there was anything he could do, or make fresh ones and his answer was "the pizza was ready within 10 min of the order placement and you should not expect much because you only paid £0.89"The pizza was cold and employees not well trained. No sense of customer service or empathy.This store shows a lack of management and professionalism. It felt like only if you spend high cash you get good service.There was a previous ocasion when I have place an order to be delivered and the order was delayed to 1hr 40min, on average the delivery takes 45min from the time I place the order to my door.The customer is being impacted hugely due to the lack of Training, Management and Customer Service. Which is fine and these could be fixed. However, the person at the till had no custoemr service or empathy to listen to what we were telling, instead he was listening to reply.
sudeep thota
Not as expected, even our expectations are a bit low. I don't recommend this one to anyone cause the food should be very fine at this price, but it's not. Idk what's wrong. The dough wasn't good, and it was very less cheese. yeah, overall, there's nothing to say tbh
Ashish Khandelwal
Wolverton branch manager is really helpfulI ordered the pizza with the wrong delivery address and he was really helpful to talk to old brook branch and contact the delivery person to deliver at new addressSpecial thanks to the delivery person also ...such a helpful guy who went out of his standard delivery area to deliver us pizza
Sophia Tyler
Really dry and lacking toppings hardly any cheese. Very disappointed.
Meant to be premium pizza but was dry and poor - really scrimped on the cheese. Wish we’d gone dominos or just got Chicago town
Tropical Innovative
Over 1 hour to deliver!Obviously pizza was colder than usual.BBQ drizzle was missing in a create your own pizza (you pay for everything you add).Your pizza looks delivered on their online system but it gets delivered after extra 30 mins.
Beth Twyman
How can you forget to put BBQ on the ‘BBQ Chicken Classic’ pizza from YOUR menu? Really disappointed. Quality was fine, somewhat cold.
Michael Daboul
Horrible customer service!I made an order 9:40PMReceived wrong order at 11:10pm!!!!!!!I kept trying to call them from 10:30 and no answerNever againVoid
They wouldn’t cancel my order even though I told them twice
Pizza was 45min late and stone cold. No apologies, just “we’re busy”
We ordered a veg pizza and it came with pork in it. When we called about it the receptionist didn't even say sorry and told they can't refund it.
Not to a good standard. Despite the high price, the quality of Pizza is flat basic. It is better to buy in Superstores.
- Cold Pizza - Bad Customer service - Bad Customer experienceI have ordered 2 pizzas using the points collected through previous orders and added 2 of their side sauces which came to a total of £0.89 since I have used the points to order the 2 pizzas.After placing a collection order at 19:26, I left the screen on the page where we can track the progress from cooking to ready to collect thinking the page would work as expected.Refreshing the page occasionally to see if the icon would move to the "Ready to collect" part, nothing happened.So after 45min I have called the store as it was taking to long and have been told the pizza was ready to collect.I have arrived at the store and checked the pizza as it was cold so I told the guy who gave us the pizza if there was anything he could do, or make fresh ones and his answer was "the pizza was ready within 10 min of the order placement and you should not expect much because you only paid £0.89"The pizza was cold and employees not well trained. No sense of customer service or empathy.This store shows a lack of management and professionalism. It felt like only if you spend high cash you get good service.There was a previous ocasion when I have place an order to be delivered and the order was delayed to 1hr 40min, on average the delivery takes 45min from the time I place the order to my door.The customer is being impacted hugely due to the lack of Training, Management and Customer Service. Which is fine and these could be fixed. However, the person at the till had no custoemr service or empathy to listen to what we were telling, instead he was listening to reply.
Not as expected, even our expectations are a bit low. I don't recommend this one to anyone cause the food should be very fine at this price, but it's not. Idk what's wrong. The dough wasn't good, and it was very less cheese. yeah, overall, there's nothing to say tbh
Wolverton branch manager is really helpfulI ordered the pizza with the wrong delivery address and he was really helpful to talk to old brook branch and contact the delivery person to deliver at new addressSpecial thanks to the delivery person also ...such a helpful guy who went out of his standard delivery area to deliver us pizza
Really dry and lacking toppings hardly any cheese. Very disappointed.
Good place ??
Tasty pizza and a clean environment
Restaurantji Recommends
Nice pizzas...
Meant to be premium pizza but was dry and poor - really scrimped on the cheese. Wish we’d gone dominos or just got Chicago town
Over 1 hour to deliver!Obviously pizza was colder than usual.BBQ drizzle was missing in a create your own pizza (you pay for everything you add).Your pizza looks delivered on their online system but it gets delivered after extra 30 mins.
How can you forget to put BBQ on the ‘BBQ Chicken Classic’ pizza from YOUR menu? Really disappointed. Quality was fine, somewhat cold.
Horrible customer service!I made an order 9:40PMReceived wrong order at 11:10pm!!!!!!!I kept trying to call them from 10:30 and no answerNever againVoid