They left a number of people standing out in the cold for like 10 minutes after the official opening time in the middle of December , knocking on door got us noticed but ignored like the customers here are some minor nuisance to be scowled at! The WiFi is pretty good so I’m wondering if they were only taking cash and claiming their system was down so no-one could use their loyalty cards! I know skimmers when I see them and I will avoid this costa in future, especially as I came back in the afternoon and had another coffee and was asked to leave early so the staff could go home earlier than normal, exactly the kind of costa I can only muster contempt for!
Ben
Door says open at 07:30am, website says open at 08:00am; it’s currently 08:05 still nobody to be seen and a few of us out in the rain.
John Cogan
Been going here years but since the franchisee changed its the worst Costa Ive experienced. Hours they open are incorrect, they open later than others, card machine has been offline for months now so cannot use debit card or loyalty card. The older blonde lady who is a barista (possibly also the franchisee) is also the most rude and indifferent barista I've encountered
Dr. Jeremy Griffiths
Popped in today to collect a Too Good To Go surprise bag. Either the guidelines from Costa have changed or the server was having me on.I was told I could pick 3 items. I’ve never been asked to pick before and 3 items is considerably less than any of the surprise bags I have had before from this or any other location. I’ve used Too Good To Go at this Costa before and the bags have been much more generous. The sever was curt in their description of the guidelines and not remotely empathetic as to why I was disappointed with change.This undermines the point of reducing food waste if the bag is limited to 3 items, especially if the value of those 3 items is less than the value promised by Costa via the Too good Too Go app. So much for your sustainability values.It also undermines the customer experience if the server can’t empathise with their customers.I note also that the customers before me we given a similarly curt explanation to the questions they were asking too.Not great Costa!
Steppenwolf 1936
Happy staff equals happy customers plus good parking outside.
sue balfe-farrell
Was OK ? good for a break ?
John D
I’ve been a customer here for more than 10 years… Not even open today (Tuesday 19th Sept 23) This used to be a good place for a morning coffee & snack, or a meet-up with colleagues. The franchisee obviously has problems, but the staff have done their best under the circumstances so far. Sort this out Costa …. or leave our town
timpage21
The staff are amazing at this store. Unfortunately the management and franchise holder are not. They have not had a card machine for nearly 2 weeks and counting now. Their fridges never work. They are terribly understaffed and I have overheard staff saying they haven’t been paid. It’s rarely open it’s full opening hours. The outside awning hasn’t worked for over a year. The toilet door lock indicator hasn’t worked for over 4 years. Costa coffee you need to look into the owner of this store as it is not a good example of your brand at all. Please note the staff are amazing though, the coffee is always great, they deserve to be treated a lot better. If this is seen and the management would like to discuss further please do contact me.
Amber-Jane K
Seems to mostly be shut at lot or early at the weekends, says it is open on the website and Google but quite often a paper hand written sign stuck to the door on a Sunday to say it is closed or closing early. Very quiet though and free parking outside for an hour. Just a shame the opening and closing times are all over the place
Graham Cole
Unfortunately, it is hard to get a decent coffee in the countryside England.The coffee is basic, and little attention is given to making the coffee. However is better than most of the others i have tried.
Seems to mostly be shut at lot or early at the weekends, says it is open on the website and Google but quite often a paper hand written sign stuck to the door on a Sunday to say it is closed or closing early. Very quiet though and free parking outside for an hour. Just a shame the opening and closing times are all over the
Charles Jackson
Very clean and well tended for. Coffees are very nicely made. Thank you.
Dan
Visited the Princes Risborough branch of Costa today and was surprised by the rudeness of a member of staff called Eve, she spoke rudely to other staff members working with her and was getting mixed up with orders due to not allowing anyone to help her. They had 2 other staff members on yet instead of alternating who aas on till and who was on cleaning the male working didn't offer to swap and left another female member of staff to do all the cleaning. It was as if the place was understaffed for a Saturday lunchtime. Also to have one staff member rushing around doing all the cleaning and other 2 just standing at stations they were working from doesn't seem fair. I will return another time and see if this situation changes but think management need to make changes. I had an Americano which was filled so high when tried to stir gently after adding sugar was impossible. Wouldn't recommend based on current issues
Christine Quinn
When hot food is passed to a customer a napkin should be provided particularly if the customer is frail and may find handling hot food difficult.
Paul Kader
The coffee shop was very shabby. Also extremely noisy, especially when the staff were making the coffee.
They left a number of people standing out in the cold for like 10 minutes after the official opening time in the middle of December , knocking on door got us noticed but ignored like the customers here are some minor nuisance to be scowled at! The WiFi is pretty good so I’m wondering if they were only taking cash and claiming their system was down so no-one could use their loyalty cards! I know skimmers when I see them and I will avoid this costa in future, especially as I came back in the afternoon and had another coffee and was asked to leave early so the staff could go home earlier than normal, exactly the kind of costa I can only muster contempt for!
Door says open at 07:30am, website says open at 08:00am; it’s currently 08:05 still nobody to be seen and a few of us out in the rain.
Been going here years but since the franchisee changed its the worst Costa Ive experienced. Hours they open are incorrect, they open later than others, card machine has been offline for months now so cannot use debit card or loyalty card. The older blonde lady who is a barista (possibly also the franchisee) is also the most rude and indifferent barista I've encountered
Popped in today to collect a Too Good To Go surprise bag. Either the guidelines from Costa have changed or the server was having me on.I was told I could pick 3 items. I’ve never been asked to pick before and 3 items is considerably less than any of the surprise bags I have had before from this or any other location. I’ve used Too Good To Go at this Costa before and the bags have been much more generous. The sever was curt in their description of the guidelines and not remotely empathetic as to why I was disappointed with change.This undermines the point of reducing food waste if the bag is limited to 3 items, especially if the value of those 3 items is less than the value promised by Costa via the Too good Too Go app. So much for your sustainability values.It also undermines the customer experience if the server can’t empathise with their customers.I note also that the customers before me we given a similarly curt explanation to the questions they were asking too.Not great Costa!
Happy staff equals happy customers plus good parking outside.
Was OK ? good for a break ?
I’ve been a customer here for more than 10 years… Not even open today (Tuesday 19th Sept 23) This used to be a good place for a morning coffee & snack, or a meet-up with colleagues. The franchisee obviously has problems, but the staff have done their best under the circumstances so far. Sort this out Costa …. or leave our town
The staff are amazing at this store. Unfortunately the management and franchise holder are not. They have not had a card machine for nearly 2 weeks and counting now. Their fridges never work. They are terribly understaffed and I have overheard staff saying they haven’t been paid. It’s rarely open it’s full opening hours. The outside awning hasn’t worked for over a year. The toilet door lock indicator hasn’t worked for over 4 years. Costa coffee you need to look into the owner of this store as it is not a good example of your brand at all. Please note the staff are amazing though, the coffee is always great, they deserve to be treated a lot better. If this is seen and the management would like to discuss further please do contact me.
Seems to mostly be shut at lot or early at the weekends, says it is open on the website and Google but quite often a paper hand written sign stuck to the door on a Sunday to say it is closed or closing early. Very quiet though and free parking outside for an hour. Just a shame the opening and closing times are all over the place
Unfortunately, it is hard to get a decent coffee in the countryside England.The coffee is basic, and little attention is given to making the coffee. However is better than most of the others i have tried.
Restaurantji Recommends
Seems to mostly be shut at lot or early at the weekends, says it is open on the website and Google but quite often a paper hand written sign stuck to the door on a Sunday to say it is closed or closing early. Very quiet though and free parking outside for an hour. Just a shame the opening and closing times are all over the
Very clean and well tended for. Coffees are very nicely made. Thank you.
Visited the Princes Risborough branch of Costa today and was surprised by the rudeness of a member of staff called Eve, she spoke rudely to other staff members working with her and was getting mixed up with orders due to not allowing anyone to help her. They had 2 other staff members on yet instead of alternating who aas on till and who was on cleaning the male working didn't offer to swap and left another female member of staff to do all the cleaning. It was as if the place was understaffed for a Saturday lunchtime. Also to have one staff member rushing around doing all the cleaning and other 2 just standing at stations they were working from doesn't seem fair. I will return another time and see if this situation changes but think management need to make changes. I had an Americano which was filled so high when tried to stir gently after adding sugar was impossible. Wouldn't recommend based on current issues
When hot food is passed to a customer a napkin should be provided particularly if the customer is frail and may find handling hot food difficult.
The coffee shop was very shabby. Also extremely noisy, especially when the staff were making the coffee.