The burger was good however this is where the good stops, the fries were essentially cold and the service was disappointing, drink took a good 15 minutes to arrive and no one came to check back, won't be coming
Curtis Kürklü-jackson
Ordered a panko chicken burger which was plain which was requested, and some fries, on just eat I asked for a free drink and they gave a free can of coke! It is pricey but it is worth it, you can taste the quality in it! Find out whoever that gave me that free drink and give them a raise you have a new customer !
Gavin Clarke Tattoos
Truffle fries were lovely and the strawberry milkshake was really good too, burger on the otherhand was quite small for cost and slightly overcooked.Quite a few items on menu were unavailable.
Stephen Gallagher
Ate here today & easily one of the best burgers I've ever had. Gentleman serving us was very polite & upbeat. Free od was a good price...highly recommend eating here.
Bigglesoft Ltd
I was the only customer, it still took 20 minutes to make my £22 cold burger. Quality of ingredients good, but wasted. No thanks, not again.
Alexandros Labrineas
I ordered and two hours later they cancelled without any notification. Usually the service is okay, but when they get so busy they shouldn't be accepting orders if they can't deliver at the time they promise. Another time I had ordered medium rare it arrived burnt. Unacceptable in my opinion.
Alex Kul
Small burger place with amazing panoramic window on a vast gras field. Good looking burgers and fries.
Milvizzz
Gbk in central of Cambridge, busy area. The atmosphere inside is retro style. And of course burgers and fries was delicious as always. But service was slow, after ordering, we was waiting more than half of hour. The good thing is you can order on apps, with all pictures of food.
Emanuele F. Osimo
We used to go here before the kids and loved the place. Hovever today we arrived early, around 17.30. Ordered 2 adult and 2 kids menus. It took over 30 min to serve us. Then the kids' burgers were both burnt (see picture). We asked for a replacement, which was even more burnt. The waiter said that they had a duty to make sure no raw meat was given to children...We paid 55£ for a bad meal, the children refusing to eat as it tasted of charcoal, and the adult portions had also significantly shrunk too from what we used to have.We will not come back
Ajesh Raj
Bad experience during our visit to Cambridge. We ordered three burgers and waited long enough to get the orders on the table. Burgers came totally burned and tasted horrible. We complained to the staff and were shocked to hear that the grill was not cleaned which led to burned burgers. We never expected GBK to go so low on quality and customer service. The staff seems to be lacking motivation and were least bothered. Only one chef who was working in the kitchen which increases the turnaround time. Hygiene of the restaurant was also very poor and felt we should have chosen some other restaurant. Would never recommend anyone to visit this GBK restaurant. The management should look into this case specifically to improve the quality of the food they are serving to the customer.
Food was mediocre, tasted good but came out cold. My main gripe is the 'optional service charge' on the app. There is no obvious way of removing this charge. Normally I don't mind giving a tip (there is a chance I would have tipped more if it was actually optional and the service was deserving of it). I really dislike when restaurants adopt this American style, just increase the cost of your burgers instead of surprising me with another coat at the end. The raw materials of the burger do not cost 10-15 quid, I'm paying that much for the service itself, so why are you charging me more? They also didn't have any beers on draught like they have in their menu.
av2014sky
We visited this place about a year ago and it was great that time. Today - total disappointment. We ordered 3 well done burgers and one medium rare. All 4 (including medium rare one!) were burnt. No draft beers today. It was not straightforward to get not ice cold tap water for our baby. First, they told they have only ice cold water, when we asked just a glass from the tap, they told they only have some special water tap with cold water. At the end we asked hot water from coffee machine to mix, that finally worked, but the staff was not able to suggest that without us, unfortunately. When I payed the bill the waitress pushed “ok” on card machine for optional service charge without even asking if I want to pay it. I paid it, but, today did not deserve any service charge to be honest.
KWOK TO
Burger were great.Service was good, though getting the bill took longer than expected.Onion rings weren't great!.Cleanliness could be improved.
Hannah
‼️Please Read‼️I'm a GBK fan but ???? ?????? ?? ????????.I don't know why there are only good reviews, but I'll be honest.Hamburger bread and meat petties were all burned, and chicken tenders came out like stones.When I asked if hamburgers are usually cooked like this, the staff said it was because the kitchen was too hot. He didn't say sorry. He kept saying absurd things.The staff seem to have no manners and I don't know if they're working or not. There are many things I can't order either. I used to like this place, but this branch is so disappointing...in the end I asked the staff to remove the service charge.
Matthew Heathcote
Me and my SO had the best possible experience. Our server (Carolina) was a delight to talk and listen to, and our food was excellent (best burgers in Cambridge!) and incredible value.You want a pleasant, efficient and delicious experience, GBK is THE place!
The burger was good however this is where the good stops, the fries were essentially cold and the service was disappointing, drink took a good 15 minutes to arrive and no one came to check back, won't be coming
Ordered a panko chicken burger which was plain which was requested, and some fries, on just eat I asked for a free drink and they gave a free can of coke! It is pricey but it is worth it, you can taste the quality in it! Find out whoever that gave me that free drink and give them a raise you have a new customer !
Truffle fries were lovely and the strawberry milkshake was really good too, burger on the otherhand was quite small for cost and slightly overcooked.Quite a few items on menu were unavailable.
Ate here today & easily one of the best burgers I've ever had. Gentleman serving us was very polite & upbeat. Free od was a good price...highly recommend eating here.
I was the only customer, it still took 20 minutes to make my £22 cold burger. Quality of ingredients good, but wasted. No thanks, not again.
I ordered and two hours later they cancelled without any notification. Usually the service is okay, but when they get so busy they shouldn't be accepting orders if they can't deliver at the time they promise. Another time I had ordered medium rare it arrived burnt. Unacceptable in my opinion.
Small burger place with amazing panoramic window on a vast gras field. Good looking burgers and fries.
Gbk in central of Cambridge, busy area. The atmosphere inside is retro style. And of course burgers and fries was delicious as always. But service was slow, after ordering, we was waiting more than half of hour. The good thing is you can order on apps, with all pictures of food.
We used to go here before the kids and loved the place. Hovever today we arrived early, around 17.30. Ordered 2 adult and 2 kids menus. It took over 30 min to serve us. Then the kids' burgers were both burnt (see picture). We asked for a replacement, which was even more burnt. The waiter said that they had a duty to make sure no raw meat was given to children...We paid 55£ for a bad meal, the children refusing to eat as it tasted of charcoal, and the adult portions had also significantly shrunk too from what we used to have.We will not come back
Bad experience during our visit to Cambridge. We ordered three burgers and waited long enough to get the orders on the table. Burgers came totally burned and tasted horrible. We complained to the staff and were shocked to hear that the grill was not cleaned which led to burned burgers. We never expected GBK to go so low on quality and customer service. The staff seems to be lacking motivation and were least bothered. Only one chef who was working in the kitchen which increases the turnaround time. Hygiene of the restaurant was also very poor and felt we should have chosen some other restaurant. Would never recommend anyone to visit this GBK restaurant. The management should look into this case specifically to improve the quality of the food they are serving to the customer.
Restaurantji Recommends
Food was mediocre, tasted good but came out cold. My main gripe is the 'optional service charge' on the app. There is no obvious way of removing this charge. Normally I don't mind giving a tip (there is a chance I would have tipped more if it was actually optional and the service was deserving of it). I really dislike when restaurants adopt this American style, just increase the cost of your burgers instead of surprising me with another coat at the end. The raw materials of the burger do not cost 10-15 quid, I'm paying that much for the service itself, so why are you charging me more? They also didn't have any beers on draught like they have in their menu.
We visited this place about a year ago and it was great that time. Today - total disappointment. We ordered 3 well done burgers and one medium rare. All 4 (including medium rare one!) were burnt. No draft beers today. It was not straightforward to get not ice cold tap water for our baby. First, they told they have only ice cold water, when we asked just a glass from the tap, they told they only have some special water tap with cold water. At the end we asked hot water from coffee machine to mix, that finally worked, but the staff was not able to suggest that without us, unfortunately. When I payed the bill the waitress pushed “ok” on card machine for optional service charge without even asking if I want to pay it. I paid it, but, today did not deserve any service charge to be honest.
Burger were great.Service was good, though getting the bill took longer than expected.Onion rings weren't great!.Cleanliness could be improved.
‼️Please Read‼️I'm a GBK fan but ???? ?????? ?? ????????.I don't know why there are only good reviews, but I'll be honest.Hamburger bread and meat petties were all burned, and chicken tenders came out like stones.When I asked if hamburgers are usually cooked like this, the staff said it was because the kitchen was too hot. He didn't say sorry. He kept saying absurd things.The staff seem to have no manners and I don't know if they're working or not. There are many things I can't order either. I used to like this place, but this branch is so disappointing...in the end I asked the staff to remove the service charge.
Me and my SO had the best possible experience. Our server (Carolina) was a delight to talk and listen to, and our food was excellent (best burgers in Cambridge!) and incredible value.You want a pleasant, efficient and delicious experience, GBK is THE place!