MarcusWas there any need to attack Mrs Morris after she posted a review? You came at her because she didn't know you had some bad news! Perhaps you should have had the day off.Saying to her you don't know the story, well I was the gentleman you called "a long haired c&nt" and she was there to witness it.A comment to you about Cambridge City Council. So why is that an incident being under investigation by the Police? As if they would be remotely interested? We all know it's YOUR club, so perhaps a bit more of a jovial attitude wouldn't go a miss!
Shelley Morris
"Hidden Grooves" at Hidden Rooms on Saturday, 16 March 2024, if you are looking to be insulted at the end of your night then this is the place to visit, Marcus Deaves thought it was appropriate to call a member of the public "a long haired c£nt" and then proceeded to say "don't come back" .... now that's what you call customer service! I emailed Marcus to ask his reasoning behind his comments and guess what "no response"!
Lee Button
I had the misfortune of encountering the atrocious customer service at Hidden Rooms in Cambridge. Initially, a helpful female staff member graciously directed me to the bar to peruse the drink options. However, upon reaching the bar, my friend was accosted by a short, dark-haired male bartender with the charm of a disgruntled ferret. He rudely chastised my friend for daring to inquire about the available drinks, spewing profanity like a broken faucet. It appears that politeness is a foreign concept to the staff at Hidden Rooms. If you enjoy being verbally assaulted while attempting to enjoy a drink, then by all means, visit Hidden Rooms. Otherwise, steer clear and find a place where basic decency is not an endangered species.
Greg Walker
Very rude staff, avoid at all costs
Christopher King
They don't do food so no rating.Hired for private party, good atmosphere, good bar and good DJ, playing the music for his audience!
Heidi Walmsley
The best new year’s eve ever! We went to Hidden Rooms to celebrate new year’s eve and it did not disappoint! The cocktails were amazing and all of the staff were very welcoming. The service was very fast and the DJ’s were great. We can’t wait to go back again.
Kris
Beautiful place, great staff, and good drinks. The only reason for 4 starts instead of 5 was that it was really cold and we just couldn't get comfortable. My husband never gets cold and even he wanted to leave because the outside air is able to just come straight inside and I'm not sure if they even had the heat going. It's probably wonderful at a warmer time of year.Parking: There aren't many spots to park around the area. It's paid during the day and free at night. We were able to find a spot about 8 min walk away, but we drove around for quite a while before finding it.
John Stirling
Did a cocktail making class here (competing with colleagues). Amazing presentation and very professionally organised. Loved the vibe, it's a very cool place.Two things, the cocktails were rum based which suited me, but not everyone in the group, and secondly, our team clearly won, and our host didn't disqualify my work colleagues for cheating so they think they won. You may think this unimportant, but we're still talking about it weeks later ??
Ocean
Did the Cocktail Bootcamp and definitely learnt a few things about Rum.
Mark Lynam
Went with work for cocktail making. Great experience, great staff and really fun. Place was amazing. Will return for a proper drink soon!
Poor ventilation, slow service at an overpriced bar for drinks in plastic cups. Strangley they will serve bottles at £5.20! Smoke drifts in from people smoking outside. Coupled with plastics / bottle collectors that either have OCD or are on commission for the number of plastics or bottles returned. Overall a disappointing experience after buying tickets for Dr Packer….
Kate Hall
Fab cocktails with high alcohol content and really friendly staff amd service. We went when it first opened so was a it dead would have been good atmosphere wise to have gone a bit later maybe when there was more People and a bit more of a vibe. But would go back again.
Milly Farouki
Really fun place for drinks, with a great menu and really knowledgeable staff. Went here with a friend once and have been going back regularly since. Definitely recommended!
Catherine Darler-Ballard
Really lovely little place. My friends and I really wanted somewhere quiet to enjoy a cocktail and chat after leaving a very noisy restaurant! This place was perfect. The website suggests making a reservation, but said walk-ins can be possible, so we tried and succeeded. All staff were very accommodating and made us feel very welcome. Table service was prompt, friendly, and prices were very reasonable for such a nice, sophisticated bar in Cambridge.
Luke “Chef” Adams
Absolutely lovely evening! All the staff were lovely, pleasant and professional! Even provided cocktails thats weren't strictly on the menu! Would recommend!
MarcusWas there any need to attack Mrs Morris after she posted a review? You came at her because she didn't know you had some bad news! Perhaps you should have had the day off.Saying to her you don't know the story, well I was the gentleman you called "a long haired c&nt" and she was there to witness it.A comment to you about Cambridge City Council. So why is that an incident being under investigation by the Police? As if they would be remotely interested? We all know it's YOUR club, so perhaps a bit more of a jovial attitude wouldn't go a miss!
"Hidden Grooves" at Hidden Rooms on Saturday, 16 March 2024, if you are looking to be insulted at the end of your night then this is the place to visit, Marcus Deaves thought it was appropriate to call a member of the public "a long haired c£nt" and then proceeded to say "don't come back" .... now that's what you call customer service! I emailed Marcus to ask his reasoning behind his comments and guess what "no response"!
I had the misfortune of encountering the atrocious customer service at Hidden Rooms in Cambridge. Initially, a helpful female staff member graciously directed me to the bar to peruse the drink options. However, upon reaching the bar, my friend was accosted by a short, dark-haired male bartender with the charm of a disgruntled ferret. He rudely chastised my friend for daring to inquire about the available drinks, spewing profanity like a broken faucet. It appears that politeness is a foreign concept to the staff at Hidden Rooms. If you enjoy being verbally assaulted while attempting to enjoy a drink, then by all means, visit Hidden Rooms. Otherwise, steer clear and find a place where basic decency is not an endangered species.
Very rude staff, avoid at all costs
They don't do food so no rating.Hired for private party, good atmosphere, good bar and good DJ, playing the music for his audience!
The best new year’s eve ever! We went to Hidden Rooms to celebrate new year’s eve and it did not disappoint! The cocktails were amazing and all of the staff were very welcoming. The service was very fast and the DJ’s were great. We can’t wait to go back again.
Beautiful place, great staff, and good drinks. The only reason for 4 starts instead of 5 was that it was really cold and we just couldn't get comfortable. My husband never gets cold and even he wanted to leave because the outside air is able to just come straight inside and I'm not sure if they even had the heat going. It's probably wonderful at a warmer time of year.Parking: There aren't many spots to park around the area. It's paid during the day and free at night. We were able to find a spot about 8 min walk away, but we drove around for quite a while before finding it.
Did a cocktail making class here (competing with colleagues). Amazing presentation and very professionally organised. Loved the vibe, it's a very cool place.Two things, the cocktails were rum based which suited me, but not everyone in the group, and secondly, our team clearly won, and our host didn't disqualify my work colleagues for cheating so they think they won. You may think this unimportant, but we're still talking about it weeks later ??
Did the Cocktail Bootcamp and definitely learnt a few things about Rum.
Went with work for cocktail making. Great experience, great staff and really fun. Place was amazing. Will return for a proper drink soon!
Restaurantji Recommends
Poor ventilation, slow service at an overpriced bar for drinks in plastic cups. Strangley they will serve bottles at £5.20! Smoke drifts in from people smoking outside. Coupled with plastics / bottle collectors that either have OCD or are on commission for the number of plastics or bottles returned. Overall a disappointing experience after buying tickets for Dr Packer….
Fab cocktails with high alcohol content and really friendly staff amd service. We went when it first opened so was a it dead would have been good atmosphere wise to have gone a bit later maybe when there was more People and a bit more of a vibe. But would go back again.
Really fun place for drinks, with a great menu and really knowledgeable staff. Went here with a friend once and have been going back regularly since. Definitely recommended!
Really lovely little place. My friends and I really wanted somewhere quiet to enjoy a cocktail and chat after leaving a very noisy restaurant! This place was perfect. The website suggests making a reservation, but said walk-ins can be possible, so we tried and succeeded. All staff were very accommodating and made us feel very welcome. Table service was prompt, friendly, and prices were very reasonable for such a nice, sophisticated bar in Cambridge.
Absolutely lovely evening! All the staff were lovely, pleasant and professional! Even provided cocktails thats weren't strictly on the menu! Would recommend!