This is one of the best Hotel Chocolate cafes I've been to. It's part of but separate to the shop and has more seating than the average hotel chocolat. Their hot chocolat is delicious as is the ginger and cacao tea.
Aaron Butler
Visited the store on 19/01. The lady at the front of the shop with the black forest hot chocolate samples did a good job of convincing and upselling the velvetiser and even suggested favourable flavours to go with. She needs a raise or a bonus or
John Wilkinson
Best chocolate in the world. You get what you pay for.
Rebekah Read
Good product, poor service. A little more attention to detail and their customers would be greatly appreciated.
tim cropley
The whole experience was wonderful then you eat what you bought
vibin vincent
During this festive season when your waitess refuse to give my child an ice-cream cone without ice-cream along with all other drinks we ordered, even though me as a parent was willing to pay the extra price for the cone, without a second thought I can say -#NeverComingBack .I believe some of your employees has to put an extra effort to learn math and manners as I could see both lacking in them
chrishullphoto
Nowhere better to purchase top quality chocolate on the high Street!!!
Richard Levoir
Tia, is amazing and very very helpful. Sorted out the issues I had quickly and smoothly. Thank you very much.
virginia harvey
A must shop then revisit in neighbouring area.great gifts choices we
imbisaat geti
The drinks are excellent!! My favourite place for hot chocolate. The amour is sugar is right, not too sweet.Sometime the queue takes very long time for your turn. Otherwise the staff is friendly and polite.
Lovely atmosphere but slightly tired interior. The drinks were good but in my opinion not worth £5. Good but not great.
zheng Anny
The store manager, a lady looks around 30-40 years old, short and thin, was so mean, unfriendly and made me feel racism. Won’t go to visit this shop anymore, even made me hate this brand.
Harvey Taylor
Very nice chocolate, would recommend, was quite crowded.
Abhinav Kohli
Love coming to this place every time we visit city Center. Amazing collection of dark chocolates and the drinks section is unique with dark chocolate options. Loved our ice cream tub and the shake. The whipped cream dark chocolate base is the best part of my visit. Some nice Halloween and Christmas treats are available these days.
Alamin Ahmed
We absolutely love the hot chocolate ? here and it’s all about that cream whip on top. My wife’s favourite is the mint and I tried orange this time, however the orange flavour was not coming through. The service is always friendly and efficient. Don’t forget to use your app, sometimes there is a freebie to be claimed. The shop also has a little seating area at the back which is generally clean. So when you’re shopping and ready to drop, grab a hot chocolate or some of the other amazing offer At Hotel Chocolat.
This is one of the best Hotel Chocolate cafes I've been to. It's part of but separate to the shop and has more seating than the average hotel chocolat. Their hot chocolat is delicious as is the ginger and cacao tea.
Visited the store on 19/01. The lady at the front of the shop with the black forest hot chocolate samples did a good job of convincing and upselling the velvetiser and even suggested favourable flavours to go with. She needs a raise or a bonus or
Best chocolate in the world. You get what you pay for.
Good product, poor service. A little more attention to detail and their customers would be greatly appreciated.
The whole experience was wonderful then you eat what you bought
During this festive season when your waitess refuse to give my child an ice-cream cone without ice-cream along with all other drinks we ordered, even though me as a parent was willing to pay the extra price for the cone, without a second thought I can say -#NeverComingBack .I believe some of your employees has to put an extra effort to learn math and manners as I could see both lacking in them
Nowhere better to purchase top quality chocolate on the high Street!!!
Tia, is amazing and very very helpful. Sorted out the issues I had quickly and smoothly. Thank you very much.
A must shop then revisit in neighbouring area.great gifts choices we
The drinks are excellent!! My favourite place for hot chocolate. The amour is sugar is right, not too sweet.Sometime the queue takes very long time for your turn. Otherwise the staff is friendly and polite.
Restaurantji Recommends
Lovely atmosphere but slightly tired interior. The drinks were good but in my opinion not worth £5. Good but not great.
The store manager, a lady looks around 30-40 years old, short and thin, was so mean, unfriendly and made me feel racism. Won’t go to visit this shop anymore, even made me hate this brand.
Very nice chocolate, would recommend, was quite crowded.
Love coming to this place every time we visit city Center. Amazing collection of dark chocolates and the drinks section is unique with dark chocolate options. Loved our ice cream tub and the shake. The whipped cream dark chocolate base is the best part of my visit. Some nice Halloween and Christmas treats are available these days.
We absolutely love the hot chocolate ? here and it’s all about that cream whip on top. My wife’s favourite is the mint and I tried orange this time, however the orange flavour was not coming through. The service is always friendly and efficient. Don’t forget to use your app, sometimes there is a freebie to be claimed. The shop also has a little seating area at the back which is generally clean. So when you’re shopping and ready to drop, grab a hot chocolate or some of the other amazing offer At Hotel Chocolat.