Had to wait 31 minutes for my order. In a fast-food!! Absolutely ridiculous. No apologies either. I’ve asked for my money back.
T Irving
Food was very nice but chips were just thrown into the bag upside down which was annoying. The main counter always looks dirty and they hardly ever have napkins available. Asking them for napkins seems to be a huge inconvenience to the staff too. In general the staff seem to lack basic good manners. Decent seating area in the middle of the services. It's good food, but poor service.
Michael Barry
Kfc now double the price.Find that the food isn't like it used to be.Much better chicken restaurants now in my
tom preen
Stopped here before a work shift, I thought there was a piece of chicken missed on my order and although I hadn’t seen it, when I said I can I just double check there’s a chicken fillet inside, the response I got was “what’s in the box” I so actually taken back by this that I said “sorry” and the girl said exactly the same thing again… my order took 15mins to receive. Will not use again after this experience
DAZONLINE
Very slow service, if you’re looking to spend 20mins waiting for one meal then thats the place!
Ranjit
Kind people and good guidance by person on counter,Looks like A14 KFC is getting better.
gagan singh
Their service are getting Faster,Food is hot not as
Lady B
The girl behind the counter looked as though she hated everyone except her manager. The service was incredibly slow, and the way she chucked the food into boxes was like she had a chip on her shoulder. Absolutely miserable. Also an effort for her to put anything in a bag. Every person collecting their takeaway had to ask for one. The food felt like it had been sitting there all afternoon and the gravy was like water. Appalling for the price of it in my opinion!
Paul Twyman
This is supposed to be a fast food outlet. It was so slow and the staff were lost. You have to order at one of 2 screens and the queue was 10 people long which meant it was also very slow and it took 10 minutes to get to the ordering screen. Really very poor service. Not enough staff. Waited for 10 minutes after we ordered. Then the food was cold and not very well presented.
David Tolley
Very slow to get food which is not ideal for a motorway services. Sold out of half the menu including gravy. Not recommended in spite of friendly employees.
Very quiet, chicken ok but not very hot. Chips were okay again not very
A C
The guy who served me today had dreadful attitude. Piece of Chicken was tiny and wasn't fresh. Told me drink I picked on self service wasn't available when I collected order. The quality of KFC food in the U.K. has really gone downhill. What a rip off.
nicholas crawford
Won't serve me at counter told to use the board hadn't got my glasses so couldn't shove your chicken where the sun don't shine
Adil Antony
I had a fantastic experience at KFC in Cambridge thanks to the exceptional service provided by the hardworking and polite girl at the front counter. The young lady at the front counter of KFC in Cambridge truly stood out with her exceptional service. She greeted me with a warm and welcoming smile, making me feel instantly comfortable. She was incredibly patient and attentive while taking my order, ensuring that I got exactly what I wanted.Throughout my ordering process she continuously checked in to make sure everything was to my satisfaction. Her dedication to maintaining a clean work area was also evident.What impressed me the most was her willingness to assist other customers with the same level of enthusiasm and efficiency. It's rare to find such dedication and professionalism in fast-food service, and she deserves all the recognition for her hard work.In summary, this young lady's exceptional service transformed my visit to KFC into a memorable and positive experience. She went above and beyond to ensure my order was perfect and made me feel truly valued as a customer. Her dedication to providing excellent service is commendable, and I highly recommend visiting this location for her outstanding assistance.
David Kirton
15 minutes late opening, then after queuing the machine to order the food didn't work. I reported it to the staff to find they didn't care. One to avoid.
Had to wait 31 minutes for my order. In a fast-food!! Absolutely ridiculous. No apologies either. I’ve asked for my money back.
Food was very nice but chips were just thrown into the bag upside down which was annoying. The main counter always looks dirty and they hardly ever have napkins available. Asking them for napkins seems to be a huge inconvenience to the staff too. In general the staff seem to lack basic good manners. Decent seating area in the middle of the services. It's good food, but poor service.
Kfc now double the price.Find that the food isn't like it used to be.Much better chicken restaurants now in my
Stopped here before a work shift, I thought there was a piece of chicken missed on my order and although I hadn’t seen it, when I said I can I just double check there’s a chicken fillet inside, the response I got was “what’s in the box” I so actually taken back by this that I said “sorry” and the girl said exactly the same thing again… my order took 15mins to receive. Will not use again after this experience
Very slow service, if you’re looking to spend 20mins waiting for one meal then thats the place!
Kind people and good guidance by person on counter,Looks like A14 KFC is getting better.
Their service are getting Faster,Food is hot not as
The girl behind the counter looked as though she hated everyone except her manager. The service was incredibly slow, and the way she chucked the food into boxes was like she had a chip on her shoulder. Absolutely miserable. Also an effort for her to put anything in a bag. Every person collecting their takeaway had to ask for one. The food felt like it had been sitting there all afternoon and the gravy was like water. Appalling for the price of it in my opinion!
This is supposed to be a fast food outlet. It was so slow and the staff were lost. You have to order at one of 2 screens and the queue was 10 people long which meant it was also very slow and it took 10 minutes to get to the ordering screen. Really very poor service. Not enough staff. Waited for 10 minutes after we ordered. Then the food was cold and not very well presented.
Very slow to get food which is not ideal for a motorway services. Sold out of half the menu including gravy. Not recommended in spite of friendly employees.
Restaurantji Recommends
Very quiet, chicken ok but not very hot. Chips were okay again not very
The guy who served me today had dreadful attitude. Piece of Chicken was tiny and wasn't fresh. Told me drink I picked on self service wasn't available when I collected order. The quality of KFC food in the U.K. has really gone downhill. What a rip off.
Won't serve me at counter told to use the board hadn't got my glasses so couldn't shove your chicken where the sun don't shine
I had a fantastic experience at KFC in Cambridge thanks to the exceptional service provided by the hardworking and polite girl at the front counter. The young lady at the front counter of KFC in Cambridge truly stood out with her exceptional service. She greeted me with a warm and welcoming smile, making me feel instantly comfortable. She was incredibly patient and attentive while taking my order, ensuring that I got exactly what I wanted.Throughout my ordering process she continuously checked in to make sure everything was to my satisfaction. Her dedication to maintaining a clean work area was also evident.What impressed me the most was her willingness to assist other customers with the same level of enthusiasm and efficiency. It's rare to find such dedication and professionalism in fast-food service, and she deserves all the recognition for her hard work.In summary, this young lady's exceptional service transformed my visit to KFC into a memorable and positive experience. She went above and beyond to ensure my order was perfect and made me feel truly valued as a customer. Her dedication to providing excellent service is commendable, and I highly recommend visiting this location for her outstanding assistance.
15 minutes late opening, then after queuing the machine to order the food didn't work. I reported it to the staff to find they didn't care. One to avoid.