I am writing to express my dissatisfaction with the prolonged delay in receiving a reference response from your end being an ex employee of your company .It has been over a month since I requested a reference from you, and despite multiple reminders, I have yet to receive any acknowledgment or response.As someone who values punctuality and professionalism, I find this lack of communication highly concerning and frustrating. Not only does it reflect poorly on your reliability, but it also undermines my ability to move forward with important endeavors that rely on your reference.This delay has caused unnecessary stress and inconvenience, and I urge you to prioritize this matter and provide the reference at your earliest convenience. Timely communication and follow-through are essential in maintaining trust and respect in professional relationships, and I hope to see a prompt resolution to this issue.
Kumeren Govender
Had a takeaway decaf latte in the morning- it was really weak and did not taste good.
Jackie2106
We booked an afternoon tea , had a warm welcome . Nothing seemed too much trouble. We had our request for brown bread and no meat accommodated Sandwiches were freshly made and delicious home made scones We were so full we could not eat it all but without even needing to request we were given little boxes so we could polish off the sandwiches and cakes later Will go again!
Mrs Studd
The croissants here are so flaky and delicious and very buttery, they tasted fresh as the where freshly made that morning, i highly recommend coming here for something savoury or something sweet it caters to all tastes! The staff are incredibly friendly and there was no queue when entering. I highly recommend this little bakery when you’re next in Cambridge.
PeterboroughAkita
Been here before and it was great but this time it wasn’t good. The staff were friendly The wait is just too long and we had to push them along after 30 minutes The sandwiches were good but only 3 finger sandwiches each I would have liked to see more The scone was dry and tasteless and fell apart as we cut it into little pieces, obviously stale. The smallest pot of jam for two people only did half a scone The cakes were basic but ok Overall it was disappointing, I wouldn’t return.
AJ Mante
Initially went in and they were busy but they asked us to come back. When we did, they seemed understaffed, but the manager did his best to ensure we were served and taken care of! And the waitress who came to check on us to make sure we were served was very pleasant! Overall a lovely experience, and well worth the experience voucher I had!
TheTJW
A group of six of us went there for an afternoon tea and after an initial warm welcome, they took our order - just drinks and cakes. Over an hour later, we got some drinks, but they were the wrong ones, so another 10 minutes later we finally got our correct drinks. Probably around 20 minutes after that we got some of our cakes, this is after some customers who had arrived after us, received their orders ahead of us. It didn't end there, when we eventually went to pay, there were many things missing from the bill and the staff seemed to be totally confused as to what we had. Quite unbelievably bad service.
jonathan trice
Very disappointed in the service.We were seated and told our table would be cleaned shortly. We waited 15 minutes and our order was only taken because another member of staff that wasn't our server saw my wife looking frustrated. After we ordered the 1 coffee 2 soft drinks and 3 cakes we wanted, I noticed people that came in after us were seated and served and we still had a dirty table we left without being served.
Martha Wilson
Oh my gosh. What has happened to Patisserie Valerie? I ordered a millefeuille - a pastry, which should be good here - and the cream had split (gross) and the pastry was rubbery. Absolutely awful. The tea was average quality. The service was mixed (from what I could see at the other tables, they were getting a lot of orders wrong). What a mess. I used to come here all the time before Covid and it was terrific. I don’t know what has happened to it but I would not recommend going there. There are dozens of quality pastry shops and cafés in Cambridge. This is a waste of your money.
Harry Curtis
Poor service. Unable to provide oatmilk. Slow service. Unable to heat the oatmilk until requested for a chocolate drink. All other customers complaining of a 20 minute wait time. Unable to seat people despite an abundance of open chairs. 6 or so staff not making a particular effort with attending to the needs of the customers but instead prioritising those who get up to complain and their needs are met instantly. Shocking to be frank.Vegetarian options: Could not serve oat milk
The service was slow and like mentioned in other reviews, people were walking out as the staff didn’t appear to know what was going on. Alongside this, was the embarrassment of the manager raging at the staff in front of us customers as if we couldn’t hear. Ruined what had been a nice day as the experience of eating there left us feeling on edge and feeling as though we needed to apologise for eating there. Obviously won’t go back but will be looking at the little coffee and donut shop just up the road.
GrosProp
Honestly it was so bad it was funny! Staff completely oblivious to who ordered what.. Tea.. yes a cup of tea took 30mins - had to ask various times Plates/Glasses/Cutlery filthy A guy wearing gloves handling food - great I thought! Then saw him move chairs and tables in them. People next to us walked out My sons video of the toilet with holes in the wall was exciting! What a mess of a place!
Jackie McGill
The man who served us was friendly and polite but the standard of food we had was very poor. The Bagel was stale with very little salmon and the poached egg on Sour dough bread with Avocado was awful. Presentation was very poor, the Avocado was roughly chopped and put onto soggy bread which wasn’t toasted and the egg was over cooked and cold. The other slice of toast had a handful of halved tomato’s piled on to it, presentation and quality very poor. Wish we had just had cake as they are prepared off site. Hygiene poor as a member of staff was eating while preparing serving customers.
Stephanie Crawshaw
I don't know what has happened but the level of service and quality of the food has really deteriorated, when compared to ore-pamdemic times. I went with a friend to use a Groupon voucher for their brunch menu. Both our orders were misunderstood, including the drinks which we had requested to arrive after the food and which arrived before. The staff seemed 'somewhere else' . The place wasn't at all busy but our food took quite a time to arrive and with items missing, followed by what seemed unneccessarily confusing conversations in their attempt to explain and eventually rectify things.Very disappointing. I'd return just to see if it was one-off, and I'd have a cake next time, which I know they're good at.
N S
Ordered drinks and Teacakes. Drinks weren’t particularly hot. Had finished drinks and had to remind waitress about Teacakes which we then saw being brought from the kitchen/freezer in a large bag. Eventually brought to the table cold. Waiting staff disinterested. One boy walked into the storeroom? at the back shouting bollocks. People on the next table were brought tea pots with no tea. Waiting staff thought this hilarious and were shouting to each other about it. Paying at the till was slow and disorganised. We wanted to say to the people waiting to come in, don’t bother. Not impressed at all
I am writing to express my dissatisfaction with the prolonged delay in receiving a reference response from your end being an ex employee of your company .It has been over a month since I requested a reference from you, and despite multiple reminders, I have yet to receive any acknowledgment or response.As someone who values punctuality and professionalism, I find this lack of communication highly concerning and frustrating. Not only does it reflect poorly on your reliability, but it also undermines my ability to move forward with important endeavors that rely on your reference.This delay has caused unnecessary stress and inconvenience, and I urge you to prioritize this matter and provide the reference at your earliest convenience. Timely communication and follow-through are essential in maintaining trust and respect in professional relationships, and I hope to see a prompt resolution to this issue.
Had a takeaway decaf latte in the morning- it was really weak and did not taste good.
We booked an afternoon tea , had a warm welcome . Nothing seemed too much trouble. We had our request for brown bread and no meat accommodated Sandwiches were freshly made and delicious home made scones We were so full we could not eat it all but without even needing to request we were given little boxes so we could polish off the sandwiches and cakes later Will go again!
The croissants here are so flaky and delicious and very buttery, they tasted fresh as the where freshly made that morning, i highly recommend coming here for something savoury or something sweet it caters to all tastes! The staff are incredibly friendly and there was no queue when entering. I highly recommend this little bakery when you’re next in Cambridge.
Been here before and it was great but this time it wasn’t good. The staff were friendly The wait is just too long and we had to push them along after 30 minutes The sandwiches were good but only 3 finger sandwiches each I would have liked to see more The scone was dry and tasteless and fell apart as we cut it into little pieces, obviously stale. The smallest pot of jam for two people only did half a scone The cakes were basic but ok Overall it was disappointing, I wouldn’t return.
Initially went in and they were busy but they asked us to come back. When we did, they seemed understaffed, but the manager did his best to ensure we were served and taken care of! And the waitress who came to check on us to make sure we were served was very pleasant! Overall a lovely experience, and well worth the experience voucher I had!
A group of six of us went there for an afternoon tea and after an initial warm welcome, they took our order - just drinks and cakes. Over an hour later, we got some drinks, but they were the wrong ones, so another 10 minutes later we finally got our correct drinks. Probably around 20 minutes after that we got some of our cakes, this is after some customers who had arrived after us, received their orders ahead of us. It didn't end there, when we eventually went to pay, there were many things missing from the bill and the staff seemed to be totally confused as to what we had. Quite unbelievably bad service.
Very disappointed in the service.We were seated and told our table would be cleaned shortly. We waited 15 minutes and our order was only taken because another member of staff that wasn't our server saw my wife looking frustrated. After we ordered the 1 coffee 2 soft drinks and 3 cakes we wanted, I noticed people that came in after us were seated and served and we still had a dirty table we left without being served.
Oh my gosh. What has happened to Patisserie Valerie? I ordered a millefeuille - a pastry, which should be good here - and the cream had split (gross) and the pastry was rubbery. Absolutely awful. The tea was average quality. The service was mixed (from what I could see at the other tables, they were getting a lot of orders wrong). What a mess. I used to come here all the time before Covid and it was terrific. I don’t know what has happened to it but I would not recommend going there. There are dozens of quality pastry shops and cafés in Cambridge. This is a waste of your money.
Poor service. Unable to provide oatmilk. Slow service. Unable to heat the oatmilk until requested for a chocolate drink. All other customers complaining of a 20 minute wait time. Unable to seat people despite an abundance of open chairs. 6 or so staff not making a particular effort with attending to the needs of the customers but instead prioritising those who get up to complain and their needs are met instantly. Shocking to be frank.Vegetarian options: Could not serve oat milk
Restaurantji Recommends
The service was slow and like mentioned in other reviews, people were walking out as the staff didn’t appear to know what was going on. Alongside this, was the embarrassment of the manager raging at the staff in front of us customers as if we couldn’t hear. Ruined what had been a nice day as the experience of eating there left us feeling on edge and feeling as though we needed to apologise for eating there. Obviously won’t go back but will be looking at the little coffee and donut shop just up the road.
Honestly it was so bad it was funny! Staff completely oblivious to who ordered what.. Tea.. yes a cup of tea took 30mins - had to ask various times Plates/Glasses/Cutlery filthy A guy wearing gloves handling food - great I thought! Then saw him move chairs and tables in them. People next to us walked out My sons video of the toilet with holes in the wall was exciting! What a mess of a place!
The man who served us was friendly and polite but the standard of food we had was very poor. The Bagel was stale with very little salmon and the poached egg on Sour dough bread with Avocado was awful. Presentation was very poor, the Avocado was roughly chopped and put onto soggy bread which wasn’t toasted and the egg was over cooked and cold. The other slice of toast had a handful of halved tomato’s piled on to it, presentation and quality very poor. Wish we had just had cake as they are prepared off site. Hygiene poor as a member of staff was eating while preparing serving customers.
I don't know what has happened but the level of service and quality of the food has really deteriorated, when compared to ore-pamdemic times. I went with a friend to use a Groupon voucher for their brunch menu. Both our orders were misunderstood, including the drinks which we had requested to arrive after the food and which arrived before. The staff seemed 'somewhere else' . The place wasn't at all busy but our food took quite a time to arrive and with items missing, followed by what seemed unneccessarily confusing conversations in their attempt to explain and eventually rectify things.Very disappointing. I'd return just to see if it was one-off, and I'd have a cake next time, which I know they're good at.
Ordered drinks and Teacakes. Drinks weren’t particularly hot. Had finished drinks and had to remind waitress about Teacakes which we then saw being brought from the kitchen/freezer in a large bag. Eventually brought to the table cold. Waiting staff disinterested. One boy walked into the storeroom? at the back shouting bollocks. People on the next table were brought tea pots with no tea. Waiting staff thought this hilarious and were shouting to each other about it. Paying at the till was slow and disorganised. We wanted to say to the people waiting to come in, don’t bother. Not impressed at all