The staff here are excellent. Pleasant to deal with, even near closing time .
Luke Martin
Typical Costa but was very busy during my visit and lots of waiting. Could of been better organised in there as they just handed me my latta without a tray and the cake I bought.
Carol Scandolara
Not impressed. Staff are disorganized and one was exceptionally rude with me.\\nBackstory: I went in and bought lunch to go....and took the items back to A\\u0026E where I was sat waiting for our turn. We ate lunch in the waiting room, when I noticed a sweet bun was missing. I went back after we had finished our visit and found the gate down, but people were inside still. I called the woman over and explained the problem. She was obviously disinterested and offhandedly said they were closed, ....I asked if I could get a refund,...she said till was closed and to come back tomorrow.\\n?\\nAsked what time it was, and she was quite snappy with me. I repeated I was in A\\u0026E and was not about to come back tomorrow....and could I not get a bun? She said no.\\n?!?\\nReally ?!? I don't like getting told off by someone who works in a hospital.\\nPeople that work in a hospital are usually chosen for their excellent bedside manner.....that should include the only food provider there-Costa needs to do the same.\\nCosta made the mistake, an apology to start would have been fitting, and anything to replace the £2.60 (of a £21.40). I have given the bill to A\\u0026E reception and told her to have a bun on me tomorrow. I expect they honour that.\\nCosta is overpriced, and this location is a disappointment. If you must, check inside your bag before you leave to make sure you got what you paid for.
Julie
Shuts at 3pm at weekends,not 5pm as stated in website.
Chicksruleok
Found rude staff when I was looking at their merchandise they had for sale. They had customers still seated as well as serving a customer. 'WERE SHUT' I explained I was just having a quick look,I didnt want to buy. Was told 'YOU CAN LOOK BUT YOU CANT BUY' Loud and unprofessional in front of customers. I responded with thank you for being so polite, but there is no need to be rude is there. 'WE WANT TO GO HOME' No customer service, I wont be back.
Gareth Blythe
It's ok but all drinks in takeaway cups not as relaxed and chilled like other Costas and seems quite dark in there
Steve Webb
A nice large space to sit and sip if you're waiting on someone while they have an appointment.As you'd imagine, it's very busy, so be prepared to queue but there is usually always a seat
CHRISTINE COOPER
Staff were friendly but the tables were dirty, I was in there about 25 mins and didn't see one table being cleaned and considering in was inside a hospital you would of thought they would be extra careful with cleanliness
R M
Very nice service and coffee was very well done.
Barry Batterham
Unfriendly and not great coffee, watched them tell a nurse sorry card only, unfortunately a man in front of me bought her a coffee or I would of done shame on Costa
Only construction critism, politeness cost nothing, noticed how abrout and rude member of staff to a customer, when highlighting where to stand. If customer spoke to staff you wouldn't allow this customer into your establishment again.
John Houghton
A difficult location the 2 chairs at one table rule that was not sign posted. A staff member hollered at a pair of pensioners. She had obviously had difficulty with other customers and the no cash rule. Two wrongs don't make a right. Patience is essential for good customer service.
Mandy Cooper
Checked your website stating you are open. Came today (Saturday morning) to find a notice sating closed Saturdays and Sundays. Perhaps uyou should update your website. If you have time to make a hand written nitice to say you are closer. Then surely you can change opening times on your site.
thedon23
The cappuccino tasted like a cup of hot water with a little coffee taste don’t think they put fresh coffee in the outlet as it tasted like it had been pulled through before! Please spot check this outlet it’s letting the Costa name down badly!!!
The staff here are excellent. Pleasant to deal with, even near closing time .
Typical Costa but was very busy during my visit and lots of waiting. Could of been better organised in there as they just handed me my latta without a tray and the cake I bought.
Not impressed. Staff are disorganized and one was exceptionally rude with me.\\nBackstory: I went in and bought lunch to go....and took the items back to A\\u0026E where I was sat waiting for our turn. We ate lunch in the waiting room, when I noticed a sweet bun was missing. I went back after we had finished our visit and found the gate down, but people were inside still. I called the woman over and explained the problem. She was obviously disinterested and offhandedly said they were closed, ....I asked if I could get a refund,...she said till was closed and to come back tomorrow.\\n?\\nAsked what time it was, and she was quite snappy with me. I repeated I was in A\\u0026E and was not about to come back tomorrow....and could I not get a bun? She said no.\\n?!?\\nReally ?!? I don't like getting told off by someone who works in a hospital.\\nPeople that work in a hospital are usually chosen for their excellent bedside manner.....that should include the only food provider there-Costa needs to do the same.\\nCosta made the mistake, an apology to start would have been fitting, and anything to replace the £2.60 (of a £21.40). I have given the bill to A\\u0026E reception and told her to have a bun on me tomorrow. I expect they honour that.\\nCosta is overpriced, and this location is a disappointment. If you must, check inside your bag before you leave to make sure you got what you paid for.
Shuts at 3pm at weekends,not 5pm as stated in website.
Found rude staff when I was looking at their merchandise they had for sale. They had customers still seated as well as serving a customer. 'WERE SHUT' I explained I was just having a quick look,I didnt want to buy. Was told 'YOU CAN LOOK BUT YOU CANT BUY' Loud and unprofessional in front of customers. I responded with thank you for being so polite, but there is no need to be rude is there. 'WE WANT TO GO HOME' No customer service, I wont be back.
It's ok but all drinks in takeaway cups not as relaxed and chilled like other Costas and seems quite dark in there
A nice large space to sit and sip if you're waiting on someone while they have an appointment.As you'd imagine, it's very busy, so be prepared to queue but there is usually always a seat
Staff were friendly but the tables were dirty, I was in there about 25 mins and didn't see one table being cleaned and considering in was inside a hospital you would of thought they would be extra careful with cleanliness
Very nice service and coffee was very well done.
Unfriendly and not great coffee, watched them tell a nurse sorry card only, unfortunately a man in front of me bought her a coffee or I would of done shame on Costa
Restaurantji Recommends
Only construction critism, politeness cost nothing, noticed how abrout and rude member of staff to a customer, when highlighting where to stand. If customer spoke to staff you wouldn't allow this customer into your establishment again.
A difficult location the 2 chairs at one table rule that was not sign posted. A staff member hollered at a pair of pensioners. She had obviously had difficulty with other customers and the no cash rule. Two wrongs don't make a right. Patience is essential for good customer service.
Checked your website stating you are open. Came today (Saturday morning) to find a notice sating closed Saturdays and Sundays. Perhaps uyou should update your website. If you have time to make a hand written nitice to say you are closer. Then surely you can change opening times on your site.
The cappuccino tasted like a cup of hot water with a little coffee taste don’t think they put fresh coffee in the outlet as it tasted like it had been pulled through before! Please spot check this outlet it’s letting the Costa name down badly!!!
Very nice