Had 2 hot chocolates one was the new Black Forest hot chocolate worst hot chocolate ever had took both of them back had hardly any cream on them didn’t even taste of chocolate terrible especially paying over £8 for them but got my money
fabpkma2
Came on a rainy day to warmup with a latte and a cake.Premier league standard service from Danielle and Jasmine.
gabrielladxoxo
Don’t get me wrong, the drinks themselves can’t be flawed, but the service that me and my sister had today was very poor. We ordered 2 takeaway drinks, one frostino and one hot chocolate, it took around 10 minutes to actually get our drinks in hand from ordering. Staff were friendly but, almost too friendly, as they were chatting with a customer (who they obviously knew) which I see as extremely unprofessional and immature (they can do it in their own time) as we were stood there awkwardly waiting for our drinks. I saw about 3 members of staff and I could openly say that a couple of them hadn’t a clue of what they were doing. I specifically asked for no cream on my drink, it came out with cream.
Anna Pukovska
I don't know how Lauren got this job but she is definitely not suitable for it. Went to order coffees for my team this morning. Gave a list with 8 names and she kicked off saying she won't do it. Luckily her colleague agreed to serve us. I don't care how bad your day is, but you don't take it out on your customers. Very rude, unprofessional. If you don't want to do coffees find another job and don't ruin Costa reputation and my day by coming in to work with an attitude.Previously I was always getting a good service but won't be returning in the future. And do not recommend to anyone.
Chloe Broderick
I visited Costa coffee in Wisbech today, I arrived to order coffee for myself and my work colleagues as a treat on a Friday. I was rudely welcomed by the staff member Lauren, she was moaning at the fact I had an order for 8 coffees and stated that she would not have been doing this if she had her way. Very poor customer service and manners from the girl. I will not be visiting there again for my coffee which is a shame but I refuse to pay for such poor service. I would like to mention that the young man there was as polite and lovely as always, shame about his team member letting him down.
Xyanthe Lambert
Visited Costa today, as a treat, was served by Lauren, very disappointed by the service because I ordered more than one drink, was told initially that she couldn't do my order. When she did eventually agree to do the job she is paid to do, there was alot of door slamming and attitude, not something I would expect from someone in hospitality. Very disappointed by the service received and her attitude. Will not be coming back!
Anna P
I don't know how Lauren got this job but she is definitely not suitable for it. Went to order coffees for my team this morning. Gave a list with 8 names and she kicked off saying she won't do it. Luckily her colleague agreed to serve us. I don't care how bad your day is, but you don't take it out on your customers. Very rude, unprofessional. If you don't want to do coffees find another job and don't ruin Costa reputation and my day by coming in to work with an attitude. Previously I was always getting a good service but won't be returning in the future. And do not recommend to anyone.
Chloe B
I visited Costa coffee in Wisbech today, I arrived to order coffee for myself and my work colleagues as a treat on a Friday. I was rudely welcomed by the staff member Lauren, she was moaning at the fact I had an order for 8 coffees and stated that she would not have been doing this if she had her way. Very poor customer service and manners from the girl. I will not be visiting there again for my coffee which is a shame but I refuse to pay for such poor service. I would like to mention that the young man there was as polite and lovely as always, shame about his team member letting him down.
Baggoid
Coffee and snacks were OK but the toilet was absolutely disgusting, as it seems always to be. Someone needs to sort it out. Regularly. This is the Costa in Horsefair, Wisbech, not any of the others.
When we had coffee the person serving discarded 2 spoons as dirty then picked a third, wiped it with her thumb and put it on our tray! We had skinny latte which did not taste like coffee at all!!
Kyan Griffiths
This is the best Place ever also before going I'd recommend you download the Costa app :)
Andy D
My wife and I visited here with our granddaughter and dog. We sat outside, and a member of staff very kindly filled up a dog bowl with water for us. The same member of staff then bought our drinks out when they were ready. This all made being out with a child and a dog much easier. Our drinks were good and overall a relaxing pleasant stop during our afternoon. It was great to experience such good customer service.
C LIXXSHOT
Popped in for a chocolate brownie iced frappe and loved it imensly. ?
Aimee Monk
Comfortable seating, not too busy, a little bit of a queue and confusion over some drinks orders but quickly resolved for customers, nice friendly staff. A few items not in stock but found other options. Nice coffee as to be expected ;-)
Had 2 hot chocolates one was the new Black Forest hot chocolate worst hot chocolate ever had took both of them back had hardly any cream on them didn’t even taste of chocolate terrible especially paying over £8 for them but got my money
Came on a rainy day to warmup with a latte and a cake.Premier league standard service from Danielle and Jasmine.
Don’t get me wrong, the drinks themselves can’t be flawed, but the service that me and my sister had today was very poor. We ordered 2 takeaway drinks, one frostino and one hot chocolate, it took around 10 minutes to actually get our drinks in hand from ordering. Staff were friendly but, almost too friendly, as they were chatting with a customer (who they obviously knew) which I see as extremely unprofessional and immature (they can do it in their own time) as we were stood there awkwardly waiting for our drinks. I saw about 3 members of staff and I could openly say that a couple of them hadn’t a clue of what they were doing. I specifically asked for no cream on my drink, it came out with cream.
I don't know how Lauren got this job but she is definitely not suitable for it. Went to order coffees for my team this morning. Gave a list with 8 names and she kicked off saying she won't do it. Luckily her colleague agreed to serve us. I don't care how bad your day is, but you don't take it out on your customers. Very rude, unprofessional. If you don't want to do coffees find another job and don't ruin Costa reputation and my day by coming in to work with an attitude.Previously I was always getting a good service but won't be returning in the future. And do not recommend to anyone.
I visited Costa coffee in Wisbech today, I arrived to order coffee for myself and my work colleagues as a treat on a Friday. I was rudely welcomed by the staff member Lauren, she was moaning at the fact I had an order for 8 coffees and stated that she would not have been doing this if she had her way. Very poor customer service and manners from the girl. I will not be visiting there again for my coffee which is a shame but I refuse to pay for such poor service. I would like to mention that the young man there was as polite and lovely as always, shame about his team member letting him down.
Visited Costa today, as a treat, was served by Lauren, very disappointed by the service because I ordered more than one drink, was told initially that she couldn't do my order. When she did eventually agree to do the job she is paid to do, there was alot of door slamming and attitude, not something I would expect from someone in hospitality. Very disappointed by the service received and her attitude. Will not be coming back!
I don't know how Lauren got this job but she is definitely not suitable for it. Went to order coffees for my team this morning. Gave a list with 8 names and she kicked off saying she won't do it. Luckily her colleague agreed to serve us. I don't care how bad your day is, but you don't take it out on your customers. Very rude, unprofessional. If you don't want to do coffees find another job and don't ruin Costa reputation and my day by coming in to work with an attitude. Previously I was always getting a good service but won't be returning in the future. And do not recommend to anyone.
I visited Costa coffee in Wisbech today, I arrived to order coffee for myself and my work colleagues as a treat on a Friday. I was rudely welcomed by the staff member Lauren, she was moaning at the fact I had an order for 8 coffees and stated that she would not have been doing this if she had her way. Very poor customer service and manners from the girl. I will not be visiting there again for my coffee which is a shame but I refuse to pay for such poor service. I would like to mention that the young man there was as polite and lovely as always, shame about his team member letting him down.
Coffee and snacks were OK but the toilet was absolutely disgusting, as it seems always to be. Someone needs to sort it out. Regularly. This is the Costa in Horsefair, Wisbech, not any of the others.
Seems fairly new
Restaurantji Recommends
When we had coffee the person serving discarded 2 spoons as dirty then picked a third, wiped it with her thumb and put it on our tray! We had skinny latte which did not taste like coffee at all!!
This is the best Place ever also before going I'd recommend you download the Costa app :)
My wife and I visited here with our granddaughter and dog. We sat outside, and a member of staff very kindly filled up a dog bowl with water for us. The same member of staff then bought our drinks out when they were ready. This all made being out with a child and a dog much easier. Our drinks were good and overall a relaxing pleasant stop during our afternoon. It was great to experience such good customer service.
Popped in for a chocolate brownie iced frappe and loved it imensly. ?
Comfortable seating, not too busy, a little bit of a queue and confusion over some drinks orders but quickly resolved for customers, nice friendly staff. A few items not in stock but found other options. Nice coffee as to be expected ;-)