Service was great, only issue is it was an expensive roll or club sandwich as that is all you got, would of been great if salad and crispy accompanied it or fries,
LadyHenllan MAUREENB
I can see the great revews from past customers so I don’t know what has gone wrong here. The walls are now stripped of cladding so it looks a mess. The toilet is awful. It was freezing but the staff insisted on propping the door wide open. The service was so slow and I have never had such dry carrot cake. I should have demanded a refund as it was far too much for the experience we had at about £15 for two (small) hot chocolates and two very basic pieces of cake.
Roving49991621079
Only place we cud find that was dog friendly- welcomed in from the rain. Had a lovely Brie and cranberry ciabatta and my husband had a cheese one, menu was limited due to chef being off, Fab coffee and the gentleman behind the counter was very friendly and helpful. Nowadays more places need to be dog friendly so we were very pleased that find this little gem. Got very busy as we left and a customer told we were the most Christmassy couple she had seen.. lol.
Bob190859
The food was excellent with large portions and the taste was great, all four of us had different meals and the quality was good
O7170DIsteph
So disappointed to write this review having had many good experiences over the past couple of years at Panna but the service has been declining over the last couple of visits. We visited today and the cafe was very busy with all tables filled. We were fortunate enough that a couple left so my mum and I had a seat pretty quickly. Normally the menus are in a little basket on the counter but there were none there today so my mum asked to take the one near the till. The food choice has changed again since my last visit to accommodate the festive season and I was excited to try the festive artisan sandwich and my mum ordered the open vegan sandwich. The drinks are quite expensive (£3.50 for soft drinks - San pelligrino, mini coke, mini innocent juices) but the food previously has been good value (I wish they would bring back chicken meets piggy - excellent sandwich and was sad to see it go off the menu!) so was happy to pay that. Normally there is tap water available but there were only two cups this time for the whole restaurant and no ice in the water (which was unusual as this is normally filled up and plentiful). There were many people in the restaurant waiting quite a while for food and I was sat directly opposite the food prep area. Unfortunately as I was watching one of the staff members prep the cutlery to go on the plates I watched him take a fork out of the dirty bowl, look round for something to wash it with but instead wiped it with a serviette and wrapped it with a knife to go on someone’s plate. I also then witnessed more knives and forks that had been delivered ‘clean’ still covered in dirt and the staff member select cutlery from there to wipe and put onto people’s plates. After around 40 mins waiting for our food and witnessed the unhygienic practices I decided to ask for a refund and go elsewhere as I would not have enjoyed my food having seen this. The server denied wiping dirty cutlery with a serviette, but I had seen him do this. The lady from the kitchen came out and I was granted a refund. In addition, the toilet was unhygienic, there was no toilet roll (also the same on my last visit) the floor was wet and the tap has been broken since it opened with another emersion tap to wash hands. Very sad to write this review and read the other negative ones that have been left recently. Panna has been and has the potential to still be amazing and it was a shame to see it go so much downhill recently. Please get back to what you do best - improve the service and the facilities and ensure the cleanliness as the food is great!
Jacqui H
I don't normally leave reviews, but this was such an awful experience. Over £5 for one drink. Extra £1 for oat milk instead. Assistant was rude and unfriendly. Cleared up and closed much earlier than advertised time...made me feel very uncomfortable. I was the only customer, now realise why so empty
Michael Caddick
An average coffee sorry to say. A bit devoid of atmosphere but on other hand ready to get a seated place. Would try again.
Stephen Ellis
Waited 25 minutes for a press coffee, went to ask for a refund, and said they would make it now. Got given a coffee that hadn't had time to brew so tasted like water.Not sure why the wait was so long, place was nearly empty.
Sam S
Slow, rude, bad food, expensive, but the coffee was nice. Strange food combinations. Who puts raw onions and spinach on a sausage sandwich? The menu needs simplifying. Also, the baking is particularly bad. The cupcake was dripping with oil and the buttercream was grainy.
Chris
We had the posh cow baguette and the chicken club. Both were delicious, the ingredients are clearly fresh and food is made to order. Staff are very friendly and attentive. The shop itself is comfy and inviting. Come here instead of the chain coffee shops.
Coffee was ok ordered a flat white was quite weak, there’s better shops in Chester. Other small things, cups are Wilko and don’t fit in the saucers, no brown sugar for coffee, cheap teaspoons, water comes in Ikea plastic kids cups. However staff were lovely and food was delicious.
peterbZ3806OE
Came across this independent coffee house when visiting Chester over the weekend. The staff was very friendly. Ordered Bacon and Brie Baguette. Never had a better baguette, it was very tasty, hot and quite a big portion. Coffee was excellent too. Over all big portions, tasty food, excellent value. Will be definitely back soon. Thank you
Journey56335962458
I visited with my family last weekend. The food took a very long time to come, one sandwich at a time, even though we were the only customers for most of the time. So my son had nearly finished by the time mine arrived. The baguettes were quite nice and reasonable value but I was so disappointed to spend over £7 on an open sandwich which consisted of one, thin slice of bread with mostly rocket on top. Drinks were also very expensive. I very rarely leave a cafe hungry but myself and my husband did.
Ben
Perfect place to eat, staff very friendly and the chef was amazing! Her food was fresh and so tasty well done to you! Can tell you take pride in your food and it definitely showed (tasted amazing) for reference I had the club sandwich which was the best club sandwich I’ve ever had and my partner had the Colombian eggs. Thank you for the experience
rebeccamlikesfood
We were pleased to find Panna on a visit to Chester as we used to visit the one in Liverpool. Same friendly welcome as always, lovely coffee and the bacon butty was absolutely top notch. Well worth a visit for breakfast or lunch.
Service was great, only issue is it was an expensive roll or club sandwich as that is all you got, would of been great if salad and crispy accompanied it or fries,
I can see the great revews from past customers so I don’t know what has gone wrong here. The walls are now stripped of cladding so it looks a mess. The toilet is awful. It was freezing but the staff insisted on propping the door wide open. The service was so slow and I have never had such dry carrot cake. I should have demanded a refund as it was far too much for the experience we had at about £15 for two (small) hot chocolates and two very basic pieces of cake.
Only place we cud find that was dog friendly- welcomed in from the rain. Had a lovely Brie and cranberry ciabatta and my husband had a cheese one, menu was limited due to chef being off, Fab coffee and the gentleman behind the counter was very friendly and helpful. Nowadays more places need to be dog friendly so we were very pleased that find this little gem. Got very busy as we left and a customer told we were the most Christmassy couple she had seen.. lol.
The food was excellent with large portions and the taste was great, all four of us had different meals and the quality was good
So disappointed to write this review having had many good experiences over the past couple of years at Panna but the service has been declining over the last couple of visits. We visited today and the cafe was very busy with all tables filled. We were fortunate enough that a couple left so my mum and I had a seat pretty quickly. Normally the menus are in a little basket on the counter but there were none there today so my mum asked to take the one near the till. The food choice has changed again since my last visit to accommodate the festive season and I was excited to try the festive artisan sandwich and my mum ordered the open vegan sandwich. The drinks are quite expensive (£3.50 for soft drinks - San pelligrino, mini coke, mini innocent juices) but the food previously has been good value (I wish they would bring back chicken meets piggy - excellent sandwich and was sad to see it go off the menu!) so was happy to pay that. Normally there is tap water available but there were only two cups this time for the whole restaurant and no ice in the water (which was unusual as this is normally filled up and plentiful). There were many people in the restaurant waiting quite a while for food and I was sat directly opposite the food prep area. Unfortunately as I was watching one of the staff members prep the cutlery to go on the plates I watched him take a fork out of the dirty bowl, look round for something to wash it with but instead wiped it with a serviette and wrapped it with a knife to go on someone’s plate. I also then witnessed more knives and forks that had been delivered ‘clean’ still covered in dirt and the staff member select cutlery from there to wipe and put onto people’s plates. After around 40 mins waiting for our food and witnessed the unhygienic practices I decided to ask for a refund and go elsewhere as I would not have enjoyed my food having seen this. The server denied wiping dirty cutlery with a serviette, but I had seen him do this. The lady from the kitchen came out and I was granted a refund. In addition, the toilet was unhygienic, there was no toilet roll (also the same on my last visit) the floor was wet and the tap has been broken since it opened with another emersion tap to wash hands. Very sad to write this review and read the other negative ones that have been left recently. Panna has been and has the potential to still be amazing and it was a shame to see it go so much downhill recently. Please get back to what you do best - improve the service and the facilities and ensure the cleanliness as the food is great!
I don't normally leave reviews, but this was such an awful experience. Over £5 for one drink. Extra £1 for oat milk instead. Assistant was rude and unfriendly. Cleared up and closed much earlier than advertised time...made me feel very uncomfortable. I was the only customer, now realise why so empty
An average coffee sorry to say. A bit devoid of atmosphere but on other hand ready to get a seated place. Would try again.
Waited 25 minutes for a press coffee, went to ask for a refund, and said they would make it now. Got given a coffee that hadn't had time to brew so tasted like water.Not sure why the wait was so long, place was nearly empty.
Slow, rude, bad food, expensive, but the coffee was nice. Strange food combinations. Who puts raw onions and spinach on a sausage sandwich? The menu needs simplifying. Also, the baking is particularly bad. The cupcake was dripping with oil and the buttercream was grainy.
We had the posh cow baguette and the chicken club. Both were delicious, the ingredients are clearly fresh and food is made to order. Staff are very friendly and attentive. The shop itself is comfy and inviting. Come here instead of the chain coffee shops.
Restaurantji Recommends
Coffee was ok ordered a flat white was quite weak, there’s better shops in Chester. Other small things, cups are Wilko and don’t fit in the saucers, no brown sugar for coffee, cheap teaspoons, water comes in Ikea plastic kids cups. However staff were lovely and food was delicious.
Came across this independent coffee house when visiting Chester over the weekend. The staff was very friendly. Ordered Bacon and Brie Baguette. Never had a better baguette, it was very tasty, hot and quite a big portion. Coffee was excellent too. Over all big portions, tasty food, excellent value. Will be definitely back soon. Thank you
I visited with my family last weekend. The food took a very long time to come, one sandwich at a time, even though we were the only customers for most of the time. So my son had nearly finished by the time mine arrived. The baguettes were quite nice and reasonable value but I was so disappointed to spend over £7 on an open sandwich which consisted of one, thin slice of bread with mostly rocket on top. Drinks were also very expensive. I very rarely leave a cafe hungry but myself and my husband did.
Perfect place to eat, staff very friendly and the chef was amazing! Her food was fresh and so tasty well done to you! Can tell you take pride in your food and it definitely showed (tasted amazing) for reference I had the club sandwich which was the best club sandwich I’ve ever had and my partner had the Colombian eggs. Thank you for the experience
We were pleased to find Panna on a visit to Chester as we used to visit the one in Liverpool. Same friendly welcome as always, lovely coffee and the bacon butty was absolutely top notch. Well worth a visit for breakfast or lunch.