When we visited everyone was very pleasant and welcoming. We had the pleasure of dealing with Simon. Wasn’t pushy at all, really good with my daughter and really looked after us..
Gabrielle Groves
So disappointed with the level of customer service and experience we've had with our online purchase.After placing an order for the Indiana dining table and bench (180cm) on 20th November, I emailed on 16th December for an update regarding delivery and was told the current lead time was 14-16 weeks. I'd kept my eye on the price, as well as the estimated timescale for delivery, of the table for a while before purchasing at the beginning of the Black Friday sale, so explained that one of the reasons I ordered was because at the time it was shown to be 3-5 weeks. I was then told that it was probably the bench with the shorter lead time; as if I'd be unable to decipher the difference between a table and bench when viewing on the website. Tina, whom I was emailing with back and forth, apologised and stated that our order would most likely arrive on the next container due just after Christmas.Then, yesterday, I received a call from Tina explaining that the order would actually not be arriving until end of March (more like 18 weeks from the date ordered), which is also not a guaranteed timescale; as the container could well be delayed by something beyond their control. We were given the option to upgrade to the larger size table which would be ready earlier, but this would be at the full retail price and not the discount we got during the sale. She also explained that the person she'd spoken to regarding our order and which container it would arrive on had said he 'doesn't think it was ever on the website' at the 3-5 week timescale I had, clearly, made up and could not argue without a screenshot for proof...We decided to cancel the order and received no apology or any indication that the company valued our custom or the almost £900 we'd be spending with them. I'd have understood if lead times had been extended due to popularity over the Black Friday weekend and the fact that the product is made to order, but what I did not appreciate was being made to feel blamed. We've now wasted an entire month without a dining table and unfortunately felt we had to cancel an item we really did like.
Margaret Harwood
The cafe has been refurbished. It looks like a works canteen now with about as much atmosphere. Will not be going again, such a shame.
Ryan Ketley
Amazing customer service during my visit, nothing was too much for the staff and I felt at ease whilst browsing the beautiful furniture displays! The food in the cafe is of the finest quality, and very reasonably priced.
Paula Bryan
Had to return my sandwiches as hardly any filling in it , also the butter my friend had for her toasthad mould in it the cafe has certainly changed quality very poor , And all the plastic plants overhead im sure they are dust hoarders , The staff were very friendly and apologetic and made me another sandwich with a bit more filling in it , we went to look at carpets and the staff were so helpful and friendly, will not go in the cafe again would be better value to go elsewhereVery disappointed
Joanne Kerry
Cafe ReviewTwo stars because the staff were lovely & the ambiance is good. I used to eat here regularly but left the area so first visit in 7 years - so so disappointed. The menu is no longer “special” the fish cakes were dry & served with frozen chips. My pudding was also very dry. My disappointment reached extreme levels as my companions & I had so been looking forward to the wonderful cakes they used to serve - not anymore, no delicious cakes available (stopped doing them 6 weeks ago) To add insult to injury, l thought the cost was astronomical for what we had. I will never ever frequent this cafe again.Really sorry - I don’t like posting negative reviews but I only get to see my friends in Macclesfield a couple of times a year & we had been looking forward to this.
Scott
Fantastic store, so much choice. The staff are super friendly next time I'll be sure to grab some food too
D P
Such a shame - someone mentioned AB recently, and it reminded our now teenage sons of Christmas 8 years ago when we took them along to the advertised family friendly Christmas event. They were enjoying watching a train going round a table top, and the next minute the girl in the shop silently and stroppily marched over and turned it off, as I presume she wrongly assumed they might get too close. Unpleasant memory created by spiteful staff member - thanks.I did put in a complaint at the time, and was assured this wasn’t acceptable, as well as being offered a drink in café, but sadly this incident put us off returning.
Chris Clutton
Fabulous place. Amazing furniture on display. Enjoyed a lovely lunch too. Really nice staff in the cafe thank you to the lovely lady with silvery blonde hair. So friendly.
Charlie
Genuinely shocking. I have been a frequent visitor to the cafe for 3 years & was looking forward to trying the food after the reopening. We ordered take away, and recieved a co-op meal deal, which is harsh on the co-op. £24.00 for two ‘Honey Roast Ham & Beef Tomato sandwiches & mixed leaf salad & 1 portion of chips’, though in reality it was processed ham, a slice of tomato, on old bread with cheap butter, and no salad was provided because its a ‘take away order’, yet it is the same price & states on the menu ‘served with mixed leaf salad’, despite prior to reopening it was both cheaper, included a salad & the food wasn’t genuinely diabolical. The picture speaks for itself. Chips were well cooked. I welcome a refund.
Way out of my price range, but stunning furniture!!Worth a visit if money is no object!! And the sales staff are wonderful!
Elle Cohen
Amazing service from Sam, friendly and professional, left leaving the store happy with my purchase. Get to Arighi Bianchi for some great choices
James Cookson
Great service and good prices - bought in their Summer Sale - spot on! Excellent local established company really showing the national chains how to do it!
LIZ LANGTON
Great furniture store packed full of quality items. Huge thanks to the lady in the gift shop for her help on both visits on sunday and monday. Many thanks to Leon in the bedroom department for your advice re a new bed for my new place. We managed to order our new bespoke sofa and electric recliner chair with help from Sarah who was very attentive, even when she had other customers asking for adviceWe are looking forward to our new furniture. Pity we didn't get time to visit the coffee shop for a cup of coffee and one of their amazing cakes. We will be back!@
Nigel Eastham
What a wide range of furniture at all price points beautifully displayed over 4 floors. Plenty of parking and very friendly staff to help you. Delivery of items quick from stock and reasonably priced. 2nd time we have visited and bought 6 chairs and 2 bar stools. Cafe in store but closes around 4pm so we missed the chance to try it out.
When we visited everyone was very pleasant and welcoming. We had the pleasure of dealing with Simon. Wasn’t pushy at all, really good with my daughter and really looked after us..
So disappointed with the level of customer service and experience we've had with our online purchase.After placing an order for the Indiana dining table and bench (180cm) on 20th November, I emailed on 16th December for an update regarding delivery and was told the current lead time was 14-16 weeks. I'd kept my eye on the price, as well as the estimated timescale for delivery, of the table for a while before purchasing at the beginning of the Black Friday sale, so explained that one of the reasons I ordered was because at the time it was shown to be 3-5 weeks. I was then told that it was probably the bench with the shorter lead time; as if I'd be unable to decipher the difference between a table and bench when viewing on the website. Tina, whom I was emailing with back and forth, apologised and stated that our order would most likely arrive on the next container due just after Christmas.Then, yesterday, I received a call from Tina explaining that the order would actually not be arriving until end of March (more like 18 weeks from the date ordered), which is also not a guaranteed timescale; as the container could well be delayed by something beyond their control. We were given the option to upgrade to the larger size table which would be ready earlier, but this would be at the full retail price and not the discount we got during the sale. She also explained that the person she'd spoken to regarding our order and which container it would arrive on had said he 'doesn't think it was ever on the website' at the 3-5 week timescale I had, clearly, made up and could not argue without a screenshot for proof...We decided to cancel the order and received no apology or any indication that the company valued our custom or the almost £900 we'd be spending with them. I'd have understood if lead times had been extended due to popularity over the Black Friday weekend and the fact that the product is made to order, but what I did not appreciate was being made to feel blamed. We've now wasted an entire month without a dining table and unfortunately felt we had to cancel an item we really did like.
The cafe has been refurbished. It looks like a works canteen now with about as much atmosphere. Will not be going again, such a shame.
Amazing customer service during my visit, nothing was too much for the staff and I felt at ease whilst browsing the beautiful furniture displays! The food in the cafe is of the finest quality, and very reasonably priced.
Had to return my sandwiches as hardly any filling in it , also the butter my friend had for her toasthad mould in it the cafe has certainly changed quality very poor , And all the plastic plants overhead im sure they are dust hoarders , The staff were very friendly and apologetic and made me another sandwich with a bit more filling in it , we went to look at carpets and the staff were so helpful and friendly, will not go in the cafe again would be better value to go elsewhereVery disappointed
Cafe ReviewTwo stars because the staff were lovely & the ambiance is good. I used to eat here regularly but left the area so first visit in 7 years - so so disappointed. The menu is no longer “special” the fish cakes were dry & served with frozen chips. My pudding was also very dry. My disappointment reached extreme levels as my companions & I had so been looking forward to the wonderful cakes they used to serve - not anymore, no delicious cakes available (stopped doing them 6 weeks ago) To add insult to injury, l thought the cost was astronomical for what we had. I will never ever frequent this cafe again.Really sorry - I don’t like posting negative reviews but I only get to see my friends in Macclesfield a couple of times a year & we had been looking forward to this.
Fantastic store, so much choice. The staff are super friendly next time I'll be sure to grab some food too
Such a shame - someone mentioned AB recently, and it reminded our now teenage sons of Christmas 8 years ago when we took them along to the advertised family friendly Christmas event. They were enjoying watching a train going round a table top, and the next minute the girl in the shop silently and stroppily marched over and turned it off, as I presume she wrongly assumed they might get too close. Unpleasant memory created by spiteful staff member - thanks.I did put in a complaint at the time, and was assured this wasn’t acceptable, as well as being offered a drink in café, but sadly this incident put us off returning.
Fabulous place. Amazing furniture on display. Enjoyed a lovely lunch too. Really nice staff in the cafe thank you to the lovely lady with silvery blonde hair. So friendly.
Genuinely shocking. I have been a frequent visitor to the cafe for 3 years & was looking forward to trying the food after the reopening. We ordered take away, and recieved a co-op meal deal, which is harsh on the co-op. £24.00 for two ‘Honey Roast Ham & Beef Tomato sandwiches & mixed leaf salad & 1 portion of chips’, though in reality it was processed ham, a slice of tomato, on old bread with cheap butter, and no salad was provided because its a ‘take away order’, yet it is the same price & states on the menu ‘served with mixed leaf salad’, despite prior to reopening it was both cheaper, included a salad & the food wasn’t genuinely diabolical. The picture speaks for itself. Chips were well cooked. I welcome a refund.
Restaurantji Recommends
Way out of my price range, but stunning furniture!!Worth a visit if money is no object!! And the sales staff are wonderful!
Amazing service from Sam, friendly and professional, left leaving the store happy with my purchase. Get to Arighi Bianchi for some great choices
Great service and good prices - bought in their Summer Sale - spot on! Excellent local established company really showing the national chains how to do it!
Great furniture store packed full of quality items. Huge thanks to the lady in the gift shop for her help on both visits on sunday and monday. Many thanks to Leon in the bedroom department for your advice re a new bed for my new place. We managed to order our new bespoke sofa and electric recliner chair with help from Sarah who was very attentive, even when she had other customers asking for adviceWe are looking forward to our new furniture. Pity we didn't get time to visit the coffee shop for a cup of coffee and one of their amazing cakes. We will be back!@
What a wide range of furniture at all price points beautifully displayed over 4 floors. Plenty of parking and very friendly staff to help you. Delivery of items quick from stock and reasonably priced. 2nd time we have visited and bought 6 chairs and 2 bar stools. Cafe in store but closes around 4pm so we missed the chance to try it out.