Called in around 7:45am, trolley of shopping. Went to checkout as an Asda worker there, asked a polite question I take it you are open, she snarled back I’ve only just come in, and I’d have to wait, she then walked away muttering about customers, she even complained to another worker about me wanted to put my shopping through the checkout. I again politely reminded her I’d asked a simple question, but she needed to remember without CUSTOMERS she doesn’t have a job. Definitely in the wrong job
Kelly Moore
Went to order a pizza this morning and wasn't acknowledged by the lady at the counter.. only stared at. I asked if I could order and was told No, 9am... that was at 8.50. Replied OK and went back at 9am to be ignored again and when when she was ready at 9.10 there was no customer service at all and had to ask if she was ready for my order... no thank you or have a nice morning followed when hand pizza. I've experienced this a few times and just left it but enough is enough... a word is needed.
Laurie Morin
Can't say enough about Stuart the delivery driver. Absolutely ace, and not hard on the eyes, either. I'll never step foot in the store again as long as he's delivering.
Nodial HQ Nodial
Just bought a mobile phone from here and it's £90 throw away .it's so slow everything takes hours to do. I'm getting old using it .waste of money ,I would take it back but I cracked the screen because it was so frustrating waiting for things to load (I threw it across the room ). Its same processing speed as my previous phone and I'm the same network. Utter rubbish .
Wayne Milne
The staff at Asda Runcorn is a bunch of monkeys can't be arsed to do their job properly I've do 5 home delivery and 4 click and collect in the past few months and the keep substituting stuff with a load of rubbish and then when I go into stor the items that was substituted are available the lazy staff couldn't be bothered to look properly I've ordered 12 mince pies the substitute me with 9 set Christmas crackers will not available yet install they've got a big stack of them the ones that I ordered and they said was not available there's a list I could go on but I won't the minute i received my email with the substitutions I went into store and seen the substitution items was in store .ASDA you need to sort your lazy staff out
Green Shifu
Everything has moved around so it's a pain trying to find things. Not a quick visit and prices are going up. I go Aldi, cheaper and quicker.
David Brown
Shelves bare most of the time, particularly fruit and veg. Chemist never seems to have anything you need.It's messy, dirty, with some staff being very abrupt, and generally unloved.
Ian Pitt
Shop here every weekWe had breakfast for the First time today 20/9/23Wow …what value for money !Quick tasty full English Inc toast and tea for two .. circa £13 total ?The staff on duty. Ethan and Abi were extremely helpful and friendlyNothing too much trouble.Definitely deserve a mention too.The place was spotless and was a credit to them ?We will be eating here more nowWorth a visit ?Genuine review
Mel Saunder
I moved away from the area years ago so only use ASDA Runcorn when I come back and visit family. I was pretty shocked on my last visit. Lots of empty shelves and 3 of the 7 items on my list I couldn't get. I've never seen a supermarket that was once vibrant and vetsatile now so sparcely stocked and sorry for itself. I'm pretty sure that was my last ever visit. Management - what on earth has happened here???
Chris
Shelves have been slightly empty for a while now, and not as much choice as used to be. Also class of people in here can be pretty rock bottom, you won't enjoy your shopping trip unless you were dragged up on the streets, make sure to sanitise and don't let anyone bite you otherwise you will be infected
Help to help staff I think not!! They are all so rude and always looking out of ways not to help customers. I find its the older woman on the self checkout and scan and go tills customers service training most definitely needed !! I tryed to complain and just got fobbed off !! ? this has mostly certainly put me off using the tills full stop now and wasn't the 1st time they have been rude.
Tracey Banner
I was shopping in Runcorn Asda & had loaded my basket with more than I intended...a lady called Jo from the bakery department noticed I was struggling & offered to get me a trolley...a couple of minutes later she was back and I really appreciated her kindness. Excellent customer service thanks Jo!
Simon Edwards
This place is an organisational mess unfortunately. There are never any baskets available so you have to go to the checkout just to get through to the store. I've been coming to this ASDA all my life and it's never been this bad in the last year. They also recently changed the location of everything just to make it extra confusing for everyone. There's rarely any bags available at the basket checkout either.
Linda Doyle
Oh my lord went to buy some fox’s cookies that used to be £1.25 now they are £2.00, if this is not profiteering I don’t know what is because other shops are selling them a lot cheaper, and half your shelves are empty ?
Neil Gray
This shop is still in lockdown! Shelves always poorly stocked, seems click & collect takes priority nowadays, especially with the arrogant attitude of the pickers. Self service checkout is a joke if you need authorisation, staff always too busy talking & tobacco/returns counter is so slow that any frozen food is thawed by the time you're served
Called in around 7:45am, trolley of shopping. Went to checkout as an Asda worker there, asked a polite question I take it you are open, she snarled back I’ve only just come in, and I’d have to wait, she then walked away muttering about customers, she even complained to another worker about me wanted to put my shopping through the checkout. I again politely reminded her I’d asked a simple question, but she needed to remember without CUSTOMERS she doesn’t have a job. Definitely in the wrong job
Went to order a pizza this morning and wasn't acknowledged by the lady at the counter.. only stared at. I asked if I could order and was told No, 9am... that was at 8.50. Replied OK and went back at 9am to be ignored again and when when she was ready at 9.10 there was no customer service at all and had to ask if she was ready for my order... no thank you or have a nice morning followed when hand pizza. I've experienced this a few times and just left it but enough is enough... a word is needed.
Can't say enough about Stuart the delivery driver. Absolutely ace, and not hard on the eyes, either. I'll never step foot in the store again as long as he's delivering.
Just bought a mobile phone from here and it's £90 throw away .it's so slow everything takes hours to do. I'm getting old using it .waste of money ,I would take it back but I cracked the screen because it was so frustrating waiting for things to load (I threw it across the room ). Its same processing speed as my previous phone and I'm the same network. Utter rubbish .
The staff at Asda Runcorn is a bunch of monkeys can't be arsed to do their job properly I've do 5 home delivery and 4 click and collect in the past few months and the keep substituting stuff with a load of rubbish and then when I go into stor the items that was substituted are available the lazy staff couldn't be bothered to look properly I've ordered 12 mince pies the substitute me with 9 set Christmas crackers will not available yet install they've got a big stack of them the ones that I ordered and they said was not available there's a list I could go on but I won't the minute i received my email with the substitutions I went into store and seen the substitution items was in store .ASDA you need to sort your lazy staff out
Everything has moved around so it's a pain trying to find things. Not a quick visit and prices are going up. I go Aldi, cheaper and quicker.
Shelves bare most of the time, particularly fruit and veg. Chemist never seems to have anything you need.It's messy, dirty, with some staff being very abrupt, and generally unloved.
Shop here every weekWe had breakfast for the First time today 20/9/23Wow …what value for money !Quick tasty full English Inc toast and tea for two .. circa £13 total ?The staff on duty. Ethan and Abi were extremely helpful and friendlyNothing too much trouble.Definitely deserve a mention too.The place was spotless and was a credit to them ?We will be eating here more nowWorth a visit ?Genuine review
I moved away from the area years ago so only use ASDA Runcorn when I come back and visit family. I was pretty shocked on my last visit. Lots of empty shelves and 3 of the 7 items on my list I couldn't get. I've never seen a supermarket that was once vibrant and vetsatile now so sparcely stocked and sorry for itself. I'm pretty sure that was my last ever visit. Management - what on earth has happened here???
Shelves have been slightly empty for a while now, and not as much choice as used to be. Also class of people in here can be pretty rock bottom, you won't enjoy your shopping trip unless you were dragged up on the streets, make sure to sanitise and don't let anyone bite you otherwise you will be infected
Restaurantji Recommends
Help to help staff I think not!! They are all so rude and always looking out of ways not to help customers. I find its the older woman on the self checkout and scan and go tills customers service training most definitely needed !! I tryed to complain and just got fobbed off !! ? this has mostly certainly put me off using the tills full stop now and wasn't the 1st time they have been rude.
I was shopping in Runcorn Asda & had loaded my basket with more than I intended...a lady called Jo from the bakery department noticed I was struggling & offered to get me a trolley...a couple of minutes later she was back and I really appreciated her kindness. Excellent customer service thanks Jo!
This place is an organisational mess unfortunately. There are never any baskets available so you have to go to the checkout just to get through to the store. I've been coming to this ASDA all my life and it's never been this bad in the last year. They also recently changed the location of everything just to make it extra confusing for everyone. There's rarely any bags available at the basket checkout either.
Oh my lord went to buy some fox’s cookies that used to be £1.25 now they are £2.00, if this is not profiteering I don’t know what is because other shops are selling them a lot cheaper, and half your shelves are empty ?
This shop is still in lockdown! Shelves always poorly stocked, seems click & collect takes priority nowadays, especially with the arrogant attitude of the pickers. Self service checkout is a joke if you need authorisation, staff always too busy talking & tobacco/returns counter is so slow that any frozen food is thawed by the time you're served