Really poor service. The delivery driver attached my delivery to my door handle so as soon as i opened my door it hit the ground and my milkshake exploded. I phoned to explain and the lady on the phone got angry with me and refused to refund me. After another hour i phoned again as I hadnt recieved a replacement and she was still angry at me but eventually gave me a refund. Genuinely incredibly poor service.
Aimee
told us an hour after ordering that food was out for delivery, then an hour later we tried to call for an update as the shop only 10 mins away from us and they wouldn't answer the phone. Paid 30 squids for absolutely nothing might as well have just threw my money off runny bridge xx
KC
Delicious but extremely expensive. The service is a bit hit and miss so check your order before leaving and I wouldn't recommend that you have the home delivery. Despite the service and cost its worth at least 1 visit.
Jack Bennett
Order came an hour and a quarter after delivering, and what we were was melted ice creams and completely flavourless milkshakes.
Hannah
Ordered online and after two hours there was no update, they didn't pick up the phone and I ended up having to go through the delivery site to get a refund which was tricky because they use their own drivers. Very disappointing - Definitely needs to step up their communication and if they are unwilling to use the apps they should probably take the shop offline on them
Lyndsey Sweeney
Daughter paid £26 for an order which she never received.She phoned and spoke to a lady who said order was on its way, didn't arrive.Continued to phone until midnight, no answer.Attepted to call in shop, constantly closed. Finally spoke to a lady in the shop who said the manager would phone within 24 -36 hours but phone call never came.My daughter is now £26 out of pocket due a service she didnt receive!
Thehouseofward
My only issue with this lovely cake shop is the Vanilla Ice Cream that you get with dessert, it is not vanilla it is like cheap value ice-cream with no flavour. It's a shame they let themselves down serving that with their cakes.
Terri Watkinson
Where do I start the fact that the woman that picked up the phone kepted telling me my address doesn’t exist too coming with the wrong order then when I rang up to tell her she said I will sort it and put the phone the down on me a while later I rang back to see what was going on for her to say the driver on the way and button me again the driver turned said she was going straight there to get and straight back even told my son then not to turn up or even answer the phone won’t be going back again iam fumming not for me but my kids and I wish I didn’t have to put a star and the kids loved going there but they are left very disappointed have to find somthing else for a treat for them
Ellen MacGregor
Visiting Chester for a few days and tried a dessert shop there which sadly disappointed, resulting in us having a refund. Drove to Runcorn and wow! The Little Dessert shop did not disappoint. Very clean, good, swift service and adequate eat in facilities, well worth the ££ and journey.
Paul Hope
Delivery arrived quickly, the order was well presented and everyone thought the cheesecakes were fantastic!!!
Ordered through big foodie website and paid online, the driver turned up asking for cash and we shown the order had already been paid and accepted online, driver rang shop to confirm this however the shop told the driver not to give us the food unless we paid again, even though we shown proof on my online banking of payment but they would not give us our order, the money was still claimed for when we received nothing, I’m having to go to NatWest to try and get refund from them!!!!! Ridiculous and embarrassing! Would never go back.
Alan Greenwood
Great little shop. Great tasting quality shakes and desserts. Been a few times now. Definitely recommend.
SugaBum NomKins
Orders food and paid £20 fine. Said it would be 30+ fine. Doesnt deliver food or answer the phone when asking about order thanks for 1hr 30 mins of me trying to contact you, absolutely fab ? dont order if your actually expecting anything to be delivered. Yes going to rant over drivers because when you pay for something to expect it to be delivered or your call to be answered not completely ignored and out of pocket.
Emma Smith
Don't bother. 1hr 50 mins and still counting for pancakes.Placed an order and was repeatedly told it was on the way. Still hasn't arrived. Save yourself the bother and don't order.... even on a Monday night!
Cara Llewellyn Evans
Just ordered a milk shake for myself and partner and I must say it was the nicest milkshake I've had it was still really cold on arrival. Delivery said 22:50 but it actually arrived early so no complaints on delivery time.
Really poor service. The delivery driver attached my delivery to my door handle so as soon as i opened my door it hit the ground and my milkshake exploded. I phoned to explain and the lady on the phone got angry with me and refused to refund me. After another hour i phoned again as I hadnt recieved a replacement and she was still angry at me but eventually gave me a refund. Genuinely incredibly poor service.
told us an hour after ordering that food was out for delivery, then an hour later we tried to call for an update as the shop only 10 mins away from us and they wouldn't answer the phone. Paid 30 squids for absolutely nothing might as well have just threw my money off runny bridge xx
Delicious but extremely expensive. The service is a bit hit and miss so check your order before leaving and I wouldn't recommend that you have the home delivery. Despite the service and cost its worth at least 1 visit.
Order came an hour and a quarter after delivering, and what we were was melted ice creams and completely flavourless milkshakes.
Ordered online and after two hours there was no update, they didn't pick up the phone and I ended up having to go through the delivery site to get a refund which was tricky because they use their own drivers. Very disappointing - Definitely needs to step up their communication and if they are unwilling to use the apps they should probably take the shop offline on them
Daughter paid £26 for an order which she never received.She phoned and spoke to a lady who said order was on its way, didn't arrive.Continued to phone until midnight, no answer.Attepted to call in shop, constantly closed. Finally spoke to a lady in the shop who said the manager would phone within 24 -36 hours but phone call never came.My daughter is now £26 out of pocket due a service she didnt receive!
My only issue with this lovely cake shop is the Vanilla Ice Cream that you get with dessert, it is not vanilla it is like cheap value ice-cream with no flavour. It's a shame they let themselves down serving that with their cakes.
Where do I start the fact that the woman that picked up the phone kepted telling me my address doesn’t exist too coming with the wrong order then when I rang up to tell her she said I will sort it and put the phone the down on me a while later I rang back to see what was going on for her to say the driver on the way and button me again the driver turned said she was going straight there to get and straight back even told my son then not to turn up or even answer the phone won’t be going back again iam fumming not for me but my kids and I wish I didn’t have to put a star and the kids loved going there but they are left very disappointed have to find somthing else for a treat for them
Visiting Chester for a few days and tried a dessert shop there which sadly disappointed, resulting in us having a refund. Drove to Runcorn and wow! The Little Dessert shop did not disappoint. Very clean, good, swift service and adequate eat in facilities, well worth the ££ and journey.
Delivery arrived quickly, the order was well presented and everyone thought the cheesecakes were fantastic!!!
Restaurantji Recommends
Ordered through big foodie website and paid online, the driver turned up asking for cash and we shown the order had already been paid and accepted online, driver rang shop to confirm this however the shop told the driver not to give us the food unless we paid again, even though we shown proof on my online banking of payment but they would not give us our order, the money was still claimed for when we received nothing, I’m having to go to NatWest to try and get refund from them!!!!! Ridiculous and embarrassing! Would never go back.
Great little shop. Great tasting quality shakes and desserts. Been a few times now. Definitely recommend.
Orders food and paid £20 fine. Said it would be 30+ fine. Doesnt deliver food or answer the phone when asking about order thanks for 1hr 30 mins of me trying to contact you, absolutely fab ? dont order if your actually expecting anything to be delivered. Yes going to rant over drivers because when you pay for something to expect it to be delivered or your call to be answered not completely ignored and out of pocket.
Don't bother. 1hr 50 mins and still counting for pancakes.Placed an order and was repeatedly told it was on the way. Still hasn't arrived. Save yourself the bother and don't order.... even on a Monday night!
Just ordered a milk shake for myself and partner and I must say it was the nicest milkshake I've had it was still really cold on arrival. Delivery said 22:50 but it actually arrived early so no complaints on delivery time.