This was not our first visit but may well be the last!! Why is this Caffe Nero consistently so much worse than the others we visit in the North West? Today there was only one member of staff working causing a small but slow queue, yet I could see another member of staff sat behind the counter eating whilst chatting to her colleague!!! Not a good look!! We finally got served but our 2 large skinny mochas with extra shots and winter blend were awful!! They tasted weird and were only lukewarm. This is not the first time we have had poor service and poor quality drinks from this particular branch of Caffè Nero. In fact everytime we go we say it will be the last time. Why is this branch so bad - it feels neglected, it looks and feels dirty and the service and drinks are always poor. Only last week we had exactly the same drinks from Caffè Nero at the Trafford Centre and they were hot and delicious!! The whole point of chains is you get to know what to expect and you expect the standard to be replicated every time you visit.
Jasmin Saunderson
Staff take care and consideration with each customer, store maintained and clean - always well stocked and above average quality for food and drink above Costa and Starbucks, also no genocide guilt with every sip ?✨?️ fair trade products and reasonably priced (meerkat compare provides 25% coffee and pastries, makes all the difference)
Ondrej Kubicek
Just have a coffee and service was very very bad they was taking and take them to long to realise I was waiting to
Ali Zulfikar
Very busy, long queue, coffee great as always, staff very polite as always.
Barbara Daine
The only place I go were they serve a decent chai latte.
Ian Brunt
Centrally located in the Old Fishmarket area of Golden Square. Outside seating available. Quick and friendly
John James
Excellent coffee enjoyed while sitting in a comfy
eamonn omalley
I love Caffè Nero...definitely my favourite coffee ☕ shop ....so I am biased
Csaba Mako
Didn't know that a queue works in a random order. Ordered a drink and was waiting and watching the ladies behind me getting their drinks. When I've asked how does it work here, was finally given my drink while being insulted by the ladies behind me.Absolutely disgusting experience, will never go back, thank you.
Denise McVey
The noise of crashing dishes being restocked to shelves was almost unbearable in this small cozy space. It wrecked the atmosphere for a conversation. However, good food and service.
Little slow this morning and two people left the queue before being served due to the wait but good coffee and friendly staff member.
C Smith
Visited this afternoon. Upstairs absolutely caked in dust and grime, visible on every piece of woodwork, I used a baby wipe to clean one surface and the wipe became jet black with dirt. Staff had zero customer service skills, tried to close my sale down when I had only ordered one drink as if she couldnt be bothered with me being there...we were actually ordering three drinks and four food items, member of staff was aggressive towards the till not working correctly, in front of my infant child, plus they served the pastry black (burnt). Felt like I was in McDonald's. Awful.
Stephen Paget
Great coffee and friendly helfull staff outside seating
Steph Lawson
Absolutely love this place, the staff are amazing and the service is always fantastic, the coffee is just a nice bonus!
David J
The two Baristas were polite, friendly and clearly rushed off their feet, serving a long line of customers and cleaning tables. My coffee was made as I asked with an extra shot and with whole milk. I sat upstairs on a table near the bannister rail. I had sat in the same seat five weeks earlier when I first noticed the dust. The bannister was thick with the stuff so I wrote "Please clean me" with my finger. When I returned last week after a gap of five weeks my writing was still there, itself partially covered in new dust. The management is to blame, not the baristas; they should employ a cleaner asap.
This was not our first visit but may well be the last!! Why is this Caffe Nero consistently so much worse than the others we visit in the North West? Today there was only one member of staff working causing a small but slow queue, yet I could see another member of staff sat behind the counter eating whilst chatting to her colleague!!! Not a good look!! We finally got served but our 2 large skinny mochas with extra shots and winter blend were awful!! They tasted weird and were only lukewarm. This is not the first time we have had poor service and poor quality drinks from this particular branch of Caffè Nero. In fact everytime we go we say it will be the last time. Why is this branch so bad - it feels neglected, it looks and feels dirty and the service and drinks are always poor. Only last week we had exactly the same drinks from Caffè Nero at the Trafford Centre and they were hot and delicious!! The whole point of chains is you get to know what to expect and you expect the standard to be replicated every time you visit.
Staff take care and consideration with each customer, store maintained and clean - always well stocked and above average quality for food and drink above Costa and Starbucks, also no genocide guilt with every sip ?✨?️ fair trade products and reasonably priced (meerkat compare provides 25% coffee and pastries, makes all the difference)
Just have a coffee and service was very very bad they was taking and take them to long to realise I was waiting to
Very busy, long queue, coffee great as always, staff very polite as always.
The only place I go were they serve a decent chai latte.
Centrally located in the Old Fishmarket area of Golden Square. Outside seating available. Quick and friendly
Excellent coffee enjoyed while sitting in a comfy
I love Caffè Nero...definitely my favourite coffee ☕ shop ....so I am biased
Didn't know that a queue works in a random order. Ordered a drink and was waiting and watching the ladies behind me getting their drinks. When I've asked how does it work here, was finally given my drink while being insulted by the ladies behind me.Absolutely disgusting experience, will never go back, thank you.
The noise of crashing dishes being restocked to shelves was almost unbearable in this small cozy space. It wrecked the atmosphere for a conversation. However, good food and service.
Restaurantji Recommends
Little slow this morning and two people left the queue before being served due to the wait but good coffee and friendly staff member.
Visited this afternoon. Upstairs absolutely caked in dust and grime, visible on every piece of woodwork, I used a baby wipe to clean one surface and the wipe became jet black with dirt. Staff had zero customer service skills, tried to close my sale down when I had only ordered one drink as if she couldnt be bothered with me being there...we were actually ordering three drinks and four food items, member of staff was aggressive towards the till not working correctly, in front of my infant child, plus they served the pastry black (burnt). Felt like I was in McDonald's. Awful.
Great coffee and friendly helfull staff outside seating
Absolutely love this place, the staff are amazing and the service is always fantastic, the coffee is just a nice bonus!
The two Baristas were polite, friendly and clearly rushed off their feet, serving a long line of customers and cleaning tables. My coffee was made as I asked with an extra shot and with whole milk. I sat upstairs on a table near the bannister rail. I had sat in the same seat five weeks earlier when I first noticed the dust. The bannister was thick with the stuff so I wrote "Please clean me" with my finger. When I returned last week after a gap of five weeks my writing was still there, itself partially covered in new dust. The management is to blame, not the baristas; they should employ a cleaner asap.