Ordered fillet burgers. No lettuce no mayo. Couldn't even put food in the bag right as ended up with beans everywhere. Fillets were cold as well.
Haley Humphries (Elkin)
Absolutely shocking service firstly my order was given to a group of teenagers that had drank some of the oreo krushem and placed the food on a table. When I queried the order the teenagers said that it was mine and the girl serving said it wasn't her fault and gave me the food tht had been touched and drank by the teenagers, then waiting for a second order for family, food and drink was left on counter next to me so I said to the girl no one is shouting the numbers out who's is this food to which she replied rudely I don't know I didn't put it there. So I said there is no need for the attitude, then another staff member starts getting involved to which I then got high rated as she was arguing with me, in all I had 3 staff members arguing with me so I asked for a manager. The manager came out I explained what had happened and my large order was not replaced just the small order, the food was vile and cold and the staff have serious attitude problems . I will be escalating the matter to head office, it seriously needs closing down
Haley H
Absolutely shocking service firstly my order was given to a group of teenagers that had drank some of the oreo krushem and placed the food on a table. When I queried the order the teenagers said that it was mine and the girl serving said it wasn't her fault and gave me the food tht had been touched and drank by the teenagers, then waiting for a second order for family, food and drink was left on counter next to me so I said to the girl no one is shouting the numbers out who's is this food to which she replied rudely I don't know I didn't put it there. So I said there is no need for the attitude, then another staff member starts getting involved to which I then got high rated as she was arguing with me, in all I had 3 staff members arguing with me so I asked for a manager. The manager came out I explained what had happened and my large order was not replaced just the small order, the food was vile and cold and the staff have serious attitude problems . I will be escalating the matter to head office, it seriously needs closing down
Dakino Ovidiu
I ordered at 10pm and my order was accepted and at 22:49 I got a text saying my order is been cancelled never ordered from KFC
Paradise47761590206
£27 for very poor quality food. I’m less than a mile away and food was delivered cold. Chicken on the bone was all bone and coating and no chicken for two of the six pieces included in the meal. The popcorn chicken also included in the deal was missing and the fries were soggy and some raw. Definitely the last time I order from this KFC. How do they get it so wrong.
geraldine mcclean
Got home excited to dunk me chips in the gravy only to realise they have started putting some absolutely awful seasoning on them don't know why they have to change something that wasn't broken surely this should be optional won't be going
Derek
The place seems to just employ moody teen girls that roll their eyes and throw the food around in tantrums, then laugh when you call them out on it.I think it's just embarrassment due to not knowing how to interact in society when held accountable.Shame.
Alastair Woolley
The toilets weren’t clean, no toilet roll, hand dryer not working. Restaurant area was cold and lots of tables were not clean. Self service machines are not a good option for me, and only 3 were working.
Naomi Robinson
Terrible service order was wrong which costed me 20 pound. When I said what was wrong he said it’s his first day and laughed. Didn’t give me my extra chicken that they said they would. Didn’t get corn on the cob what I asked for instead got gravy. Messed up my drink. Which then was made correct and got given free one. Not happy with this service
Kevin Phillips
The staff are always miserable here. Don't know why. The toilets are a bit dirty, the hand dryer in the male toilets has been out of order for a few weeks now. Don't think we'll be back. Used to be ok. Not now.
Nice food. But poor service. My number went off the screen, so they just ignored my order! Wasn't until we said something they sorted it!!
claire
Waites 17 mins for food at the drive thru then the Food went in the bin because staff refused to wrap 2 hot wings separately!I advise anyone using the driver thru to travel to Latchford as service is100% better!
Bekindto1another “John”
Good KFC restaurant, comfortable seating. Nice decor. Good chicken. Could have self dispensing sauces instead of the sachets though.
Samantha Walkeden
Ordered 2 fillet burger meals and a corn on the cob.Never had the corn on the cob or chips with the meal and was
Michelle Hallam
Ordered through just eat, items missing, when I phoned the store they said I have to go through just eat, so they miss the items but justceat sort a refund, well that won't feed the person now missing food as a family. Won't be ordering
Ordered fillet burgers. No lettuce no mayo. Couldn't even put food in the bag right as ended up with beans everywhere. Fillets were cold as well.
Absolutely shocking service firstly my order was given to a group of teenagers that had drank some of the oreo krushem and placed the food on a table. When I queried the order the teenagers said that it was mine and the girl serving said it wasn't her fault and gave me the food tht had been touched and drank by the teenagers, then waiting for a second order for family, food and drink was left on counter next to me so I said to the girl no one is shouting the numbers out who's is this food to which she replied rudely I don't know I didn't put it there. So I said there is no need for the attitude, then another staff member starts getting involved to which I then got high rated as she was arguing with me, in all I had 3 staff members arguing with me so I asked for a manager. The manager came out I explained what had happened and my large order was not replaced just the small order, the food was vile and cold and the staff have serious attitude problems . I will be escalating the matter to head office, it seriously needs closing down
Absolutely shocking service firstly my order was given to a group of teenagers that had drank some of the oreo krushem and placed the food on a table. When I queried the order the teenagers said that it was mine and the girl serving said it wasn't her fault and gave me the food tht had been touched and drank by the teenagers, then waiting for a second order for family, food and drink was left on counter next to me so I said to the girl no one is shouting the numbers out who's is this food to which she replied rudely I don't know I didn't put it there. So I said there is no need for the attitude, then another staff member starts getting involved to which I then got high rated as she was arguing with me, in all I had 3 staff members arguing with me so I asked for a manager. The manager came out I explained what had happened and my large order was not replaced just the small order, the food was vile and cold and the staff have serious attitude problems . I will be escalating the matter to head office, it seriously needs closing down
I ordered at 10pm and my order was accepted and at 22:49 I got a text saying my order is been cancelled never ordered from KFC
£27 for very poor quality food. I’m less than a mile away and food was delivered cold. Chicken on the bone was all bone and coating and no chicken for two of the six pieces included in the meal. The popcorn chicken also included in the deal was missing and the fries were soggy and some raw. Definitely the last time I order from this KFC. How do they get it so wrong.
Got home excited to dunk me chips in the gravy only to realise they have started putting some absolutely awful seasoning on them don't know why they have to change something that wasn't broken surely this should be optional won't be going
The place seems to just employ moody teen girls that roll their eyes and throw the food around in tantrums, then laugh when you call them out on it.I think it's just embarrassment due to not knowing how to interact in society when held accountable.Shame.
The toilets weren’t clean, no toilet roll, hand dryer not working. Restaurant area was cold and lots of tables were not clean. Self service machines are not a good option for me, and only 3 were working.
Terrible service order was wrong which costed me 20 pound. When I said what was wrong he said it’s his first day and laughed. Didn’t give me my extra chicken that they said they would. Didn’t get corn on the cob what I asked for instead got gravy. Messed up my drink. Which then was made correct and got given free one. Not happy with this service
The staff are always miserable here. Don't know why. The toilets are a bit dirty, the hand dryer in the male toilets has been out of order for a few weeks now. Don't think we'll be back. Used to be ok. Not now.
Restaurantji Recommends
Nice food. But poor service. My number went off the screen, so they just ignored my order! Wasn't until we said something they sorted it!!
Waites 17 mins for food at the drive thru then the Food went in the bin because staff refused to wrap 2 hot wings separately!I advise anyone using the driver thru to travel to Latchford as service is100% better!
Good KFC restaurant, comfortable seating. Nice decor. Good chicken. Could have self dispensing sauces instead of the sachets though.
Ordered 2 fillet burger meals and a corn on the cob.Never had the corn on the cob or chips with the meal and was
Ordered through just eat, items missing, when I phoned the store they said I have to go through just eat, so they miss the items but justceat sort a refund, well that won't feed the person now missing food as a family. Won't be ordering