I whent to the hale branch and had a bad experience with the manager there who said he couldn't allow us in as I was with my two nephews and two nieces and we had arrived to have desert,,he said because it's a busy time I can't get you a table if your just having dessert as "he will be losing out" I was completely shocked I have been going to this pizza express for fifteen years but I had promised my nieces and nephews I would take them to get your new billionaire sundae so I drove to the Wilmslow branch and pre-booked a table ,upon entering early they seated us immediately,our waiter was fantastic and he was friendly and the sundaes arrived very quickly he was attentive and polite and gave us a great table. The manager was also very polite and warm which is what customers need to feel comfortable.
S C
One of the best restaurants. Lovely staff, attentive & friendly. Prompt service perfect for family meals. Brilliant value if you use the rewards!
trevor pick
Great service and food was
Queen B
Due to personal circumstances we weren’t able to visit our favourite branch in Wilmslow for a ver long time were we have always been looked after by the fabulous Abbas.Yesterday I went with my in-laws and the service we received from Łukasz was outstanding. I’m sure his life goal was not to work as a waiter (I used to be a waitress and was quite bad, friendly but bad), but his attitude towards his job was faultless. His customer service skills were amazing.Train staff so they can move on, treat them well so they don’t want to leave. Don’t let him leave….ever.
Sam Finch
We took our two young boys and their friend out for tea and had a fantastic time. Service was very smooth and friendly. Food was great and had no complaints. Lovely experience.
Riccardo Diamantini
Good atmosphere, good service, however pizza was not amazing. Hopefully next time will be better.
Sophie Garner
Lucas was brilliant!! He was great with our two kids and brought us little extra touches and helped with the loyalty app!He gave exceptional service that you don't get that often any more!Jamie the Manager was also great!
Karen T
Love Garlic Dough BallsTables should be cleaned after each customerThin base Pizza great taste but quit expensive for
malcolm horn
It was a quiet afternoon so the service was excellent without being "helicopter" and as it was quiet very pleasant. As you can see it the photo I had a very nice fully loaded hot chocolate treat with Dough balls to start, followed by a nice pizza. Altogether, a very pleasing meal.
Excursion31015211314
We were a large school group. Fantastic service from Will and Jamie the manager. Extremely helpful with individual payments. Great food and atmosphere. Would recommend for larger groups. Will book again.
They comment on your review to email the manager to fix the issue then never reply to it. Looks like it's all a stunt to look like their trying to fix their bad reviews. I like pizza express however this is very disappointing.
Paul Taylor
A great place to take the kids and actually enjoy the meal!
Aishah Mahmud
Party was great and the kids thoroughly enjoyed it! Was a shame as the waitress was rather rude and at one point told me 'I can't do everything, you'll have to ask someone else' and then gave a look of disgust when questioning the bill as they had added additional things on which was definitely wrong.I would definitely recommend a pizza party but feel quite strongly that the staff need to remember to be polite. If it's too much then maybe hire additional staff as we were also helping out as much as possible.
David Taylor
Great atmosphere and fast efficient service.Kid-friendliness: The waitress was very friendly and pleasant and extremely helpful.
Jim Winchcombe
Great food, service superb and staff were excellent and so friendly ?
I whent to the hale branch and had a bad experience with the manager there who said he couldn't allow us in as I was with my two nephews and two nieces and we had arrived to have desert,,he said because it's a busy time I can't get you a table if your just having dessert as "he will be losing out" I was completely shocked I have been going to this pizza express for fifteen years but I had promised my nieces and nephews I would take them to get your new billionaire sundae so I drove to the Wilmslow branch and pre-booked a table ,upon entering early they seated us immediately,our waiter was fantastic and he was friendly and the sundaes arrived very quickly he was attentive and polite and gave us a great table. The manager was also very polite and warm which is what customers need to feel comfortable.
One of the best restaurants. Lovely staff, attentive & friendly. Prompt service perfect for family meals. Brilliant value if you use the rewards!
Great service and food was
Due to personal circumstances we weren’t able to visit our favourite branch in Wilmslow for a ver long time were we have always been looked after by the fabulous Abbas.Yesterday I went with my in-laws and the service we received from Łukasz was outstanding. I’m sure his life goal was not to work as a waiter (I used to be a waitress and was quite bad, friendly but bad), but his attitude towards his job was faultless. His customer service skills were amazing.Train staff so they can move on, treat them well so they don’t want to leave. Don’t let him leave….ever.
We took our two young boys and their friend out for tea and had a fantastic time. Service was very smooth and friendly. Food was great and had no complaints. Lovely experience.
Good atmosphere, good service, however pizza was not amazing. Hopefully next time will be better.
Lucas was brilliant!! He was great with our two kids and brought us little extra touches and helped with the loyalty app!He gave exceptional service that you don't get that often any more!Jamie the Manager was also great!
Love Garlic Dough BallsTables should be cleaned after each customerThin base Pizza great taste but quit expensive for
It was a quiet afternoon so the service was excellent without being "helicopter" and as it was quiet very pleasant. As you can see it the photo I had a very nice fully loaded hot chocolate treat with Dough balls to start, followed by a nice pizza. Altogether, a very pleasing meal.
We were a large school group. Fantastic service from Will and Jamie the manager. Extremely helpful with individual payments. Great food and atmosphere. Would recommend for larger groups. Will book again.
Restaurantji Recommends
They comment on your review to email the manager to fix the issue then never reply to it. Looks like it's all a stunt to look like their trying to fix their bad reviews. I like pizza express however this is very disappointing.
A great place to take the kids and actually enjoy the meal!
Party was great and the kids thoroughly enjoyed it! Was a shame as the waitress was rather rude and at one point told me 'I can't do everything, you'll have to ask someone else' and then gave a look of disgust when questioning the bill as they had added additional things on which was definitely wrong.I would definitely recommend a pizza party but feel quite strongly that the staff need to remember to be polite. If it's too much then maybe hire additional staff as we were also helping out as much as possible.
Great atmosphere and fast efficient service.Kid-friendliness: The waitress was very friendly and pleasant and extremely helpful.
Great food, service superb and staff were excellent and so friendly ?