Absolutely stellar experience at Five Guys, all thanks to Nathan! From the moment we walked in, his warm greeting set the tone for what turned out to be a fantastic dining experience. Nathan's attentiveness to our needs, coupled with his upbeat and friendly demeanor, truly made our visit memorable.Not only did Nathan take the time to ensure our order was prepared exactly to our liking, but he also went above and beyond to accommodate any special requests we had. His knowledge of the menu was impressive, and he effortlessly guided us through the plethora of delicious options available.Throughout our meal, Nathan consistently checked in on us, ensuring our satisfaction and offering refills with a smile. It's clear that he takes great pride in his work and genuinely cares about providing exceptional service to every customer.Overall, Nathan's professionalism, attention to detail, and genuine hospitality truly elevated our dining experience at Five Guys. Without a doubt, we'll be returning, and we hope to have the pleasure of being served by Nathan again. Five stars all around!
Sonam Bilan-Guru
WOW, amazing customer service from Aisha today and the manager on shift tonight. 27tb Feb 2024!Thank you for the conversation and smiles this evening made a pants day rubbish!
Kat Hunt
Fav place in Derby Mall for GF food, portions are Huge! Staff are very knowledgeable and always friendly, even when its obvious they are very busy. Never rush you and pleasant. Seating is nice but def not enough during busy times, they could do with a much larger area though they have added more to the middle of the mall. Food is very tasty and drinks have free top ups. Again, the staff are awesome and the food great.
T savering
Served me a raw burger coldAnd when told the staff they just offered to cook anotherI refused no offer of a refund just giggled at us from behind the
Tracey Edwards
Love this place! They without a doubt service the freshest, tastiest burgers, fries and milkshakes ever!! Yes, they are expensive but worth it! The service was great too.
Barry Whitfield
Great food, love the idea of a beadles
Jagdeep Dhinsa
Standard 5
Sergey P
Food has an excellent taste, very nice milkshakes made there.Parking: Storage Covered parking but a bit expensive. There is a 4.50 per day nearby carpark, one turn before the derbion from the A38 side.
ClaudiAbigail Lawrence
A good tasty burger, staff friendly. Rather expensive, as total cost of burger and chips, same as going to a sit down restaurant. But it's convenient. Share a bag of chips to save money is my tip.
Frank McKinney
Love Five Guys! It's expensive but well worth the cost and far better than a typical theme restaurant 'gourmet' burger. Quick and delicious food, great milkshakes!
6pm saturday, the restaurant was awful dirty, tables were covered in food not fit to eat of. Food we took away to eat elswhere as there was no table available or clean. Shame five guys we love your burgers but clean your restaurant up !
Mark Tomlinson
Food was greatFries are amazingLittle on the expensive sideWould go again for a treat.
David Davenport
Five Guys, Five Stars! Fresh, fast, and filling - worth the money for quality.
Lisa Williamson
My first time at five guys ... My fries were dry plus for some reason they wrapped the burgers in foil so the bread on my burger was mushy , the chocolate milkshake tasted and looked like vanilla, no napkins and no fkin straw's for the milkshake n for a five dolla milkshake it wasnt chocolate as requested ..all in all for £71 I can honestly say we're all very disappointed n if five guys don't rectify this ruined birthday treat we will never eat there again and boycott five guy's.. wish we'd gone to McDonald's for less than half the price.. just sad .....
Matthew Bell
More money than I would normally pay for a burger but they are very nice to be fair, plus the added benefit of free refills on your soft drinks is a bonus with some very nice quirky flavours.
Absolutely stellar experience at Five Guys, all thanks to Nathan! From the moment we walked in, his warm greeting set the tone for what turned out to be a fantastic dining experience. Nathan's attentiveness to our needs, coupled with his upbeat and friendly demeanor, truly made our visit memorable.Not only did Nathan take the time to ensure our order was prepared exactly to our liking, but he also went above and beyond to accommodate any special requests we had. His knowledge of the menu was impressive, and he effortlessly guided us through the plethora of delicious options available.Throughout our meal, Nathan consistently checked in on us, ensuring our satisfaction and offering refills with a smile. It's clear that he takes great pride in his work and genuinely cares about providing exceptional service to every customer.Overall, Nathan's professionalism, attention to detail, and genuine hospitality truly elevated our dining experience at Five Guys. Without a doubt, we'll be returning, and we hope to have the pleasure of being served by Nathan again. Five stars all around!
WOW, amazing customer service from Aisha today and the manager on shift tonight. 27tb Feb 2024!Thank you for the conversation and smiles this evening made a pants day rubbish!
Fav place in Derby Mall for GF food, portions are Huge! Staff are very knowledgeable and always friendly, even when its obvious they are very busy. Never rush you and pleasant. Seating is nice but def not enough during busy times, they could do with a much larger area though they have added more to the middle of the mall. Food is very tasty and drinks have free top ups. Again, the staff are awesome and the food great.
Served me a raw burger coldAnd when told the staff they just offered to cook anotherI refused no offer of a refund just giggled at us from behind the
Love this place! They without a doubt service the freshest, tastiest burgers, fries and milkshakes ever!! Yes, they are expensive but worth it! The service was great too.
Great food, love the idea of a beadles
Standard 5
Food has an excellent taste, very nice milkshakes made there.Parking: Storage Covered parking but a bit expensive. There is a 4.50 per day nearby carpark, one turn before the derbion from the A38 side.
A good tasty burger, staff friendly. Rather expensive, as total cost of burger and chips, same as going to a sit down restaurant. But it's convenient. Share a bag of chips to save money is my tip.
Love Five Guys! It's expensive but well worth the cost and far better than a typical theme restaurant 'gourmet' burger. Quick and delicious food, great milkshakes!
Restaurantji Recommends
6pm saturday, the restaurant was awful dirty, tables were covered in food not fit to eat of. Food we took away to eat elswhere as there was no table available or clean. Shame five guys we love your burgers but clean your restaurant up !
Food was greatFries are amazingLittle on the expensive sideWould go again for a treat.
Five Guys, Five Stars! Fresh, fast, and filling - worth the money for quality.
My first time at five guys ... My fries were dry plus for some reason they wrapped the burgers in foil so the bread on my burger was mushy , the chocolate milkshake tasted and looked like vanilla, no napkins and no fkin straw's for the milkshake n for a five dolla milkshake it wasnt chocolate as requested ..all in all for £71 I can honestly say we're all very disappointed n if five guys don't rectify this ruined birthday treat we will never eat there again and boycott five guy's.. wish we'd gone to McDonald's for less than half the price.. just sad .....
More money than I would normally pay for a burger but they are very nice to be fair, plus the added benefit of free refills on your soft drinks is a bonus with some very nice quirky flavours.