KFC Derby - Westfield Centre

Westfield Centre, A601 Unit FT02 Level West Mall, Derby
01332 294848

Recent Reviews

Oluwabusayo

Chicken is way too salty. I thought it was a one-time mistake the first time I ordered but all the multiple times I bought it, it felt like I’ve been eating whole salt with a sprinkle of chicken. Not good at all, and it’s peculiar to this particular KFC in city centre compared to the other ones I’ve eaten. Look into this please because I really love KFC but just can’t stand the salt, extreme. I haven’t bought in person before so can’t say about service and atmosphere.

Nigel vidal

Disgusting place the food is below standard ,and not hot enough to be served to the general public this place should have a food inspection, the manager is extremely rude and none receptive to customers and should be replaced emedeatly

Triple A AAA

Very very poor customerService and a rude staff member, short middle aged women with glasses, absolutely disgusting attitude

Dawn Baldwin

On 2/3/24 I visited your establishment!! Never again will come back not until you get a new MANAGER!!She was rude and so disrespectful!!I work in catering! And know how stressful it can be to have rude customers!! BUT!!!Your manager needs to either be sacked or retrained!!! As I have NEVER experienced such rudeness!So we took our granddaughter as a treat as it was her birthday along with her two sisters and parents!We decided to have the family bucket which is quite pricey , but our boneless chicken was falling apart and didn’t have much of the spices coating on , so my son went up and asked if they could change it! To which the manager replied NO ina very rude manner ,, so my son who is not confrontational at all decided to come back to the table ,, so I decided to go up myself and ask ,, straight away she was defensive and she kept saying bring all the good back and I’ll refund you!! Which I replied I’m NOT ASKING FOR REFUND JUST THE CHICKEN TO BE CHANGED!!! But she point blank refused to do !! So I stood my ground and said I’m within my rights to ask for it to be changed as it is falling apart and looks like a bunch of mulched up chicken in the bag!!! So she snatched the bag out my hand and got me some new chicken which I thanked her for and asked for some serviettes and said that her customer service skills was shocking and she’s needs to be more polite to which she grabbed the serviettes off me and threw them at me!! I hope this is all on CCTV!! As who ever owns this establishment really needs to evaluate this as this isn’t the first time of witnessing this !!Please please please do something about this awful humanThanks for reading

Steji Varghese

I ordered for 10 hot wings meal but I got only 9 hot wings?

Eirik Castberg Stølan

Got boneless chicken and they were ok, chicken Wings were ok, but the big Wings Where not very tasty. The sauce(gravy) i got was not good. I asked for a sauce and got told they only had simple mayo and ketchup which is not good for chicken. After i ate i saw they had like chili mayo and stuff. Also i got hair beside my food. Overall a pretty bad experience. Some good more bad

Lily Stokes

Lovely staff,service was very fast and order was accurate and

Megan Walshe

Disgusting service from Debi. She didn’t give a care my drink that I bought was stolen. I told her to review the camera footage to show I didn’t take it and she refused. She told me she wouldn’t replace my drink and sent me away. She spoke to us very rudely with poor manners and I hope kfc take on a new manager. Very

DB -24

debi, one of the rudest experiences I’ve had in customer service not only did she not want to review my issue she was blatantly rude and disrespectful I’ve seen many people complain about debi and not only she’s a manager it’s baffling how she even made it

Johnbo

fingerlick-in good could do with it being a bit hotter.

BeigeCat cat

Was gonna try the New terayaki Burger… Well…

Secretdog

Service very quick, food was not up to usual kfc standards when we visited

Ethan Chan

Chips portion small dink portion also small too much chicken never ordering again

Isabelle Wood

Worst experience I’ve ever had, I wouldn’t expect a team member to be rude, let alone a supervisor. I had a receipt chucked in my face, they tried to snatch my food off me and I got told me having terrible food was the luck of the draw. It’s actually comical. Will NEVER be eating here again. I’ve had so many bad experiences here it’s a joke. Disgusting.

Nigel Robinson

Still finger licking goodHad a 2 piece originalmeal it was just right.

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