I had a dreadful experience today at Pizza Express. It was my husband's birthday, and unfortunately, we encountered several issues. His pizza had a problem in the kitchen, resulting in a delay of 10 minutes compared to mine. However, when the pizza finally arrived, it was raw. Despite our complaint, the second pizza was also undercooked. While they were apologetic and we didn't have to pay for "the meal", my husband missed out on his birthday lunch. What's worse is that this isn't the first time we've faced such problems here. Last time, we waited for 2 hours only to find out they forgot our order. If possible, I'd recommend avoiding this place.
Jonathan Gorst
Shopping mall setting. Usual Pizza Express menu. Good service but I don't find the menu or the product to be the best and prices are a little steep.
Katherine-Jane Cope
Food was nice and it was quiet for a Monday. Service was a little slow but good.
Christopher Premraj
Spread of starters was good. They accept Tesco vouchers, which is good.Pizza is average , nothing special about it.Service needs to be a bit more prompt, the used plates were piled up and it was not cleared till the end.
Mana Mirsharifi
Not always consistent with the food at this branch and they often get my order wrong using normal cheese instead of vegan. Even dough balls are getting smaller every time i
Michelle W
Frequent Pizza Express alot and the Derbion branch is probably the worst for customer service. Everything seems such a chore to the staff. Hard for them to come and greet you, hard for them to raise a smile. Never get asked if we'd like another drink. No complaints about the food, just the employees.
Emerald1
Pizza was delicious! Penny, our server, was an absolute gem!!
Darren Bryan
First time visiting, all in the party enjoyed the food, although a little expensive.Vegetarian options: One of the best vegetarian pizzas I have eaten.
LichTraveller
A good meal, nicely cooked. But a very important operational observation- there were several flashing lights that could cause an epileptic fit. Should be repaired ASAP
Tamsin S M Lodge
Always like goin here with the kidsKid-friendliness: Always provide colouring for the children
Pizzas smal for price, and the lights were flickering, quite badly and quite a lot of them.
Susan Hardy
Normally the food is great but unfortunately we went yesterday and the aircon was on it made the food go cold very quickly I had to really eat is fast which wasn't nice. I did mention it to the staff by the time I could get hold of someone it was too late.
harvey atwal
Fantastic food and great service from the team especially from Craig. Highly
Eve C
Food was great but I wasn’t allowed an alcoholic drink because my sister didn’t have her ID, but I had mine.
jordannef373
Dire!! Unfortunately this place was such a let down..we were a table of 8 , food arrived at different times. We weren't asked if we wanted any more drinks, throughout our meal , weren't asked if we wanted desert afterwards... has to chase the bill.. Food took ages and was very underwhelming Absolutely poor!!
I had a dreadful experience today at Pizza Express. It was my husband's birthday, and unfortunately, we encountered several issues. His pizza had a problem in the kitchen, resulting in a delay of 10 minutes compared to mine. However, when the pizza finally arrived, it was raw. Despite our complaint, the second pizza was also undercooked. While they were apologetic and we didn't have to pay for "the meal", my husband missed out on his birthday lunch. What's worse is that this isn't the first time we've faced such problems here. Last time, we waited for 2 hours only to find out they forgot our order. If possible, I'd recommend avoiding this place.
Shopping mall setting. Usual Pizza Express menu. Good service but I don't find the menu or the product to be the best and prices are a little steep.
Food was nice and it was quiet for a Monday. Service was a little slow but good.
Spread of starters was good. They accept Tesco vouchers, which is good.Pizza is average , nothing special about it.Service needs to be a bit more prompt, the used plates were piled up and it was not cleared till the end.
Not always consistent with the food at this branch and they often get my order wrong using normal cheese instead of vegan. Even dough balls are getting smaller every time i
Frequent Pizza Express alot and the Derbion branch is probably the worst for customer service. Everything seems such a chore to the staff. Hard for them to come and greet you, hard for them to raise a smile. Never get asked if we'd like another drink. No complaints about the food, just the employees.
Pizza was delicious! Penny, our server, was an absolute gem!!
First time visiting, all in the party enjoyed the food, although a little expensive.Vegetarian options: One of the best vegetarian pizzas I have eaten.
A good meal, nicely cooked. But a very important operational observation- there were several flashing lights that could cause an epileptic fit. Should be repaired ASAP
Always like goin here with the kidsKid-friendliness: Always provide colouring for the children
Restaurantji Recommends
Pizzas smal for price, and the lights were flickering, quite badly and quite a lot of them.
Normally the food is great but unfortunately we went yesterday and the aircon was on it made the food go cold very quickly I had to really eat is fast which wasn't nice. I did mention it to the staff by the time I could get hold of someone it was too late.
Fantastic food and great service from the team especially from Craig. Highly
Food was great but I wasn’t allowed an alcoholic drink because my sister didn’t have her ID, but I had mine.
Dire!! Unfortunately this place was such a let down..we were a table of 8 , food arrived at different times. We weren't asked if we wanted any more drinks, throughout our meal , weren't asked if we wanted desert afterwards... has to chase the bill.. Food took ages and was very underwhelming Absolutely poor!!