Only went in for a quick drink and chicken strips at the end of a Saturday.All the free tables were covered with previous rubbish and left over food with no attempt by staff to clear it. Would not visit again.
Andrew Dodd
Took my son for a meal before a Exeter City match…..this has to be, the worst place I have ever eaten in! There are no words for how bad this Burger King Restaurant is! The restaurant was absolutely filthy, rubbish and food waste scattered on the floor and tables, bins overflowing and not emptied. Me and my son had to clean and wipe down a table ourselves. Witnessed staff unhygienicly handling my food prior to serving and was warm at best when served. No drinks available at all…..staff offered me TAP WATER as my main meal drink! Staff member also charged me for this!!! Staff attitude was rude and abrupt. Witnessed a number of staff standing around and not doing anything…. Cleaning and tidying would have been a start?!Safe to say I will not be visiting this place ever again!!!
ERC chloe cat
How does a major chain like BK in a busy city centre run out of soft drinks?? The choice I was given was water or hot chocolate and the hot chocolate machine had just broken down.Why was I not offered any discount due to not getting the whole meal, and when I try to just order the burger and chips separately it's then more expensive?The manager and owners need to wake up and smell the coffee, if you can't provide the customer with the items on your menu then at least drop the price accordingly and perhaps a small apology next time, don't just expect people to pay the same money and not get negative reviews
Chloe Morgan
Server wasvery sarcastic and not nice, had no drinks but coke and sprite and overall a rubbish
John Hancox
Diabolical place. Staff very slow and not the most polite. Most of the tables either had food still on them or were filthy. Toilets disgusting, plus no soap. Not a place we will be returning to!
Emily Ames
i didnt even get to try the food i just wanted a coke zero and a burger but no i didnt get my burger no i didnt get my coke zero wich made meextremely mad because i didnt even get to place my order they just hung up on me do not eat at this place my dad got food
Robert Cann
Visited this Burger King yesterday afternoon, very poor customer service. People were waiting over 20 minutes to order. Let alone waiting another 30 minutes to get your food. It was dirty, no clean tables and to top it off gave me food poisoning. DO NOT EAT HERE !
Adam Laith
Brian is a very rude man as confirmed by his colleagues that work under him. He does not possess the people skills or intelligence to provide good customer service. The only way I can see this man being promoted to his current position of assistant manager is through years of loyal service as it is definitely not through hard work or talent. Huge disappointment.
Archaeohistoria
We didn't bother ordering as they always get it wrong. So we went in to get our food, guess what they even got that wrong and didn't add everything we ordered. So by the time we got home we were missing half our order. They don't even answer their phones. Absolutely terrible, this will be the last time we come to this branch, as they can't get anything right.
Martin Hosking
Let’s get this said… Burger King is a FAST food place… the food was anything but fast at Burger King on High Street Exeter.It was a Saturday night, it actually wasn’t even that busy in this BK, we’ve seen other ones much busier and the staff handling it all very well.Most if not all of the tables had peoples leftovers and rubbish left on them. The staff didn’t seem to have any communication going on. The bins were all overflowing. It was overall very unclean and looked like a bomb had gone off in a bin.In fact it’s probably fair to say if we had not have already ordered we would have probably walked out of there.It took a good 30 minutes for us to get two basic meals, I had the Dorito King Box and my wife had a Chicken Royale meal. The burgers and fries were warm at best, the chicken fries in my Dorito box were pretty cold and had no flavour.Let’s just finish this with I highly recommend you do not eat here as you can taste the depression in the food!
Only wanted a Coke Zero but even this proved too complicated for the manager. Had to wait for him to stop chatting to his friend before I could order. Watched him proceed to pour a regular coke and when he handed it to me I reminded him I had ordered a Coke Zero at which point he suggested I had actually ordered a regular coke. I then repeated my order for a fourth time at which point the chap decided he didn’t like my attitude. I’m not sure what it takes to order a drink these days or why it proved so complicated but it is little wonder the company is in trouble with people like this at the helm. Bottom line is they’ve just lost another customer.
davidtO4837LN
1 - What's wrong with this franchise? Does Burger king do any inspection to this place? Is not following burger king guide lines on nothing that I'm 100% sure. It's shocking. Burger king should be ashamed to have this shop open. Dirty, unprofessional, never have I seen anything like this. They even put their own music "hard techno or house" from their phones in kitchen.
Archaeohistoria
We didn't bother ordering as they always get it wrong. So we went in to get our food, guess what they even got that wrong and didn't add everything we ordered. So by the time we got home we were missing half our order. They don't even answer their phones. Absolutely terrible, this will be the last time we come to this branch, as they can't get anything right.
Monica Pàlmer
Took an age to take our order .The chips were dried up as though they had been hanging around .Such a shame because the last time I used it it was really good .
Alfie Cooper
This is the worst experience at a restaurant they don’t even deserve 1 start I went to the toilet and the toilets are disgusting and vile me and my daughter went in there and they looked like they have never been cleaned and there meant to have a sign to show when they last cleaned the toilets which looks like never it’s vile and there was no toilet roll and I told a member of staff that there wall no toilet roll and he gave me a blue paper roll that was thick that would clog the toilets and complained to the manager and we was waiting for 10 minutes for toilet roll and ended up leaving this is outrageous I will never be returning the toilets are vile looks like they have never seen bleach in there life and it’s whole restaurant was so dirty it smells so bad especially in the toilet this shows a reflection on the restaurant and it’s not a good one I’ll have you know quite frankly I’ll be chasing up with head office
Only went in for a quick drink and chicken strips at the end of a Saturday.All the free tables were covered with previous rubbish and left over food with no attempt by staff to clear it. Would not visit again.
Took my son for a meal before a Exeter City match…..this has to be, the worst place I have ever eaten in! There are no words for how bad this Burger King Restaurant is! The restaurant was absolutely filthy, rubbish and food waste scattered on the floor and tables, bins overflowing and not emptied. Me and my son had to clean and wipe down a table ourselves. Witnessed staff unhygienicly handling my food prior to serving and was warm at best when served. No drinks available at all…..staff offered me TAP WATER as my main meal drink! Staff member also charged me for this!!! Staff attitude was rude and abrupt. Witnessed a number of staff standing around and not doing anything…. Cleaning and tidying would have been a start?!Safe to say I will not be visiting this place ever again!!!
How does a major chain like BK in a busy city centre run out of soft drinks?? The choice I was given was water or hot chocolate and the hot chocolate machine had just broken down.Why was I not offered any discount due to not getting the whole meal, and when I try to just order the burger and chips separately it's then more expensive?The manager and owners need to wake up and smell the coffee, if you can't provide the customer with the items on your menu then at least drop the price accordingly and perhaps a small apology next time, don't just expect people to pay the same money and not get negative reviews
Server wasvery sarcastic and not nice, had no drinks but coke and sprite and overall a rubbish
Diabolical place. Staff very slow and not the most polite. Most of the tables either had food still on them or were filthy. Toilets disgusting, plus no soap. Not a place we will be returning to!
i didnt even get to try the food i just wanted a coke zero and a burger but no i didnt get my burger no i didnt get my coke zero wich made meextremely mad because i didnt even get to place my order they just hung up on me do not eat at this place my dad got food
Visited this Burger King yesterday afternoon, very poor customer service. People were waiting over 20 minutes to order. Let alone waiting another 30 minutes to get your food. It was dirty, no clean tables and to top it off gave me food poisoning. DO NOT EAT HERE !
Brian is a very rude man as confirmed by his colleagues that work under him. He does not possess the people skills or intelligence to provide good customer service. The only way I can see this man being promoted to his current position of assistant manager is through years of loyal service as it is definitely not through hard work or talent. Huge disappointment.
We didn't bother ordering as they always get it wrong. So we went in to get our food, guess what they even got that wrong and didn't add everything we ordered. So by the time we got home we were missing half our order. They don't even answer their phones. Absolutely terrible, this will be the last time we come to this branch, as they can't get anything right.
Let’s get this said… Burger King is a FAST food place… the food was anything but fast at Burger King on High Street Exeter.It was a Saturday night, it actually wasn’t even that busy in this BK, we’ve seen other ones much busier and the staff handling it all very well.Most if not all of the tables had peoples leftovers and rubbish left on them. The staff didn’t seem to have any communication going on. The bins were all overflowing. It was overall very unclean and looked like a bomb had gone off in a bin.In fact it’s probably fair to say if we had not have already ordered we would have probably walked out of there.It took a good 30 minutes for us to get two basic meals, I had the Dorito King Box and my wife had a Chicken Royale meal. The burgers and fries were warm at best, the chicken fries in my Dorito box were pretty cold and had no flavour.Let’s just finish this with I highly recommend you do not eat here as you can taste the depression in the food!
Restaurantji Recommends
Only wanted a Coke Zero but even this proved too complicated for the manager. Had to wait for him to stop chatting to his friend before I could order. Watched him proceed to pour a regular coke and when he handed it to me I reminded him I had ordered a Coke Zero at which point he suggested I had actually ordered a regular coke. I then repeated my order for a fourth time at which point the chap decided he didn’t like my attitude. I’m not sure what it takes to order a drink these days or why it proved so complicated but it is little wonder the company is in trouble with people like this at the helm. Bottom line is they’ve just lost another customer.
1 - What's wrong with this franchise? Does Burger king do any inspection to this place? Is not following burger king guide lines on nothing that I'm 100% sure. It's shocking. Burger king should be ashamed to have this shop open. Dirty, unprofessional, never have I seen anything like this. They even put their own music "hard techno or house" from their phones in kitchen.
We didn't bother ordering as they always get it wrong. So we went in to get our food, guess what they even got that wrong and didn't add everything we ordered. So by the time we got home we were missing half our order. They don't even answer their phones. Absolutely terrible, this will be the last time we come to this branch, as they can't get anything right.
Took an age to take our order .The chips were dried up as though they had been hanging around .Such a shame because the last time I used it it was really good .
This is the worst experience at a restaurant they don’t even deserve 1 start I went to the toilet and the toilets are disgusting and vile me and my daughter went in there and they looked like they have never been cleaned and there meant to have a sign to show when they last cleaned the toilets which looks like never it’s vile and there was no toilet roll and I told a member of staff that there wall no toilet roll and he gave me a blue paper roll that was thick that would clog the toilets and complained to the manager and we was waiting for 10 minutes for toilet roll and ended up leaving this is outrageous I will never be returning the toilets are vile looks like they have never seen bleach in there life and it’s whole restaurant was so dirty it smells so bad especially in the toilet this shows a reflection on the restaurant and it’s not a good one I’ll have you know quite frankly I’ll be chasing up with head office