Called in for lunch on Friday, decided to have ultimate sharing combo, sorry sir we haven't the combo today, er OK is there anything else off the menu I asked, yes quit a lot she replied, no mixed grill no pies etc etc, I thought that must cover most of the menu apart from chips, back up the stairs to ask my wife, fish and chips for two it was, back down to place my order only to be told no fish, that was it we left, what pub is not stocked up on Friday for the weekend, so disappointed, its a shame because its a nice looking pub and interior
Hayley R
Had a lovely experience at the merchant , friendly staff, the manger Keith always makes us feel welcome. Prices are reasonable. Will be coming back for a visit when next in the area
pollypotts
Served by Tod who was great took time to talk to us. That food was well cooked this was our third visit we will be back next time we visit Devon
Bea Richards
4of us ate on a Tuesday evening. Pub very quiet. We ordered drinks and then food . Myself .scampi & chips . When it came 8 small bits of scampi , 8 chips and the smallest amount of mushy peas , £11.99 no lemon no garnishes,the others had burger’s and one a steak. The burgers were nasty . Most of the food had obviously come out of the freezer. I did ask for the manager he want on site ! The food pictures don’t resemble what you get . I’ve since spoken to the manager . Maybe a tidy up the front too .Sorry guys but I can only be honest ,Wheelchair accessibility: Level access
spt_solutionsltd
They seemed more interested in take aways bums on seats should mean more?? 45 mins for basic lunch menu?
chili080
My family have been here a few times for meals when holidaying in the area, always ok, nothing special. On our last visit, lunchtime on Tuesday we were left a little disappointed. We were warned that there was a 30 min wait on food, which was fine. The staff were friendly. We ordered via the app & 30 mins later our food arrived. I had scampi with fries. The scampi was OK but the fries were awful. Time to change the oil of say! They were dark in appearance & stale, like they'd been cooked in dirty oil or cooked previously, then reheated for us. On the plus side, my mum has tikka which she loved & said the naan breads were the best she'd had.
Ian Warren
Great food and service, ordered via the app/website and drinks were delayed. Serve explained that this method of ordering is not great and to order directly at the bar. Food served and worth the wait
Marky Hp
Very mixed reviews over a 2 year period, I guess it must be down to management and kitchen staff on the day you go. Unfortunately mine is not good, looks lovely from the outside, good range of drinks and starter came quick, but it took nearly 2 hours from ordering until the main meal came out even after chasing it up. Sunday roast was mediocre, I'm no cook but could have got something from the freezer and done the same. Other tables complaining about the wait and wrong food being brought out.
tracey mac
We went to the merchant as a family of 4 adults and 2 children and a dog.The soup was tasty but just warm. I has chips as a side and they were lukewarm.Every dish we had wasn't hot enough. The puddings came scattered through after waiting nearly an hour for. Mine was eton mess. It was sloppy and runny the meringue had disappeared.My sons custard had a thick coat on the top so knew it had been warmed up and was still cold.The service I had from the young man was warming and kind. Sorry about the review but hoping you change for the other customers that come through your door.Also we don't like complaining its spoils it for us even more
Jake Dawson
Absolutely vile food from Uber eats, they are under multiple different names look at this photos of “chicken tenders” looks more like a stick of cancer if you like living do not eat here
Great evening for birthday celebration, great food and service. Good menu variation all party found something delicious. Carol was a delight, great service thank you
Sammythesmiler
We booked a table for 4 adults at 7pm on a Saturday night. The pub was fairly busy but there were empty tables. When we went to order the food, a lot of items were unavailable. We were told there was a hour wait for food but ended up waiting a hour and 40 minutes. The manager was trying his best, it was clear they were just short staffed. The food was definitely not worth the wait, would not return.
NicolaY45
Amazing service! Food lovely, generous portions and quick to come out. Katherine was so attentive and friendly. Bar staff friendly and quick to serve. Have to praise Katherine, watched her working around the restaurant. She is an asset to the company.
devon1999
There was a group of about 10 of us all ordering food, baring in mind we were one of the only people in there (few people just having drinks) we ordered at 12pm at the beginning of lunch service our food took about 40 mins- over an hour coming in dribs and drabs, 2 meals would come then 15 mins later another 2, no apology or anything, when the last of the meals came we requested our children’s desserts which then took another 30 mins to come out (just a scoop of ice cream), the manager seemed very rude and just not bothered about pleasing customers, I went up to the bar about 3 times asking where food was, and was just told it’s on its way (which it obviously wasn’t). Staff just walking around in their own clothes no uniform so you didn’t even know who worked there or not. Not welcoming, slow service, average food won’t be coming here again
ClaireAdamMoss
As soon as you walk in there really is an odd atmosphere in this pub. We were slightly out of season and many places were closed or not serving food so we ended up in The Merchant. With the right owners this place could be a little gold mine as the location is really good and the size of the pub is good and the layout is brilliant. The main problem seems to be staff, customer service & lack oftraining. We waited over an hour for our food even though there seemed to be quite a few people in and out of the kitchen and not many other customers in the pub. One other table who had been waiting before us was spoken to so rudely that I daren't ask a question and we didn't want to have another drink whilst we waited for our food. When the food arrived the experience didn't get any better as the portions were small and although the menu looked brilliant and we had waited so long it really didn't taste great at all. Never mind you live and learn!
Called in for lunch on Friday, decided to have ultimate sharing combo, sorry sir we haven't the combo today, er OK is there anything else off the menu I asked, yes quit a lot she replied, no mixed grill no pies etc etc, I thought that must cover most of the menu apart from chips, back up the stairs to ask my wife, fish and chips for two it was, back down to place my order only to be told no fish, that was it we left, what pub is not stocked up on Friday for the weekend, so disappointed, its a shame because its a nice looking pub and interior
Had a lovely experience at the merchant , friendly staff, the manger Keith always makes us feel welcome. Prices are reasonable. Will be coming back for a visit when next in the area
Served by Tod who was great took time to talk to us. That food was well cooked this was our third visit we will be back next time we visit Devon
4of us ate on a Tuesday evening. Pub very quiet. We ordered drinks and then food . Myself .scampi & chips . When it came 8 small bits of scampi , 8 chips and the smallest amount of mushy peas , £11.99 no lemon no garnishes,the others had burger’s and one a steak. The burgers were nasty . Most of the food had obviously come out of the freezer. I did ask for the manager he want on site ! The food pictures don’t resemble what you get . I’ve since spoken to the manager . Maybe a tidy up the front too .Sorry guys but I can only be honest ,Wheelchair accessibility: Level access
They seemed more interested in take aways bums on seats should mean more?? 45 mins for basic lunch menu?
My family have been here a few times for meals when holidaying in the area, always ok, nothing special. On our last visit, lunchtime on Tuesday we were left a little disappointed. We were warned that there was a 30 min wait on food, which was fine. The staff were friendly. We ordered via the app & 30 mins later our food arrived. I had scampi with fries. The scampi was OK but the fries were awful. Time to change the oil of say! They were dark in appearance & stale, like they'd been cooked in dirty oil or cooked previously, then reheated for us. On the plus side, my mum has tikka which she loved & said the naan breads were the best she'd had.
Great food and service, ordered via the app/website and drinks were delayed. Serve explained that this method of ordering is not great and to order directly at the bar. Food served and worth the wait
Very mixed reviews over a 2 year period, I guess it must be down to management and kitchen staff on the day you go. Unfortunately mine is not good, looks lovely from the outside, good range of drinks and starter came quick, but it took nearly 2 hours from ordering until the main meal came out even after chasing it up. Sunday roast was mediocre, I'm no cook but could have got something from the freezer and done the same. Other tables complaining about the wait and wrong food being brought out.
We went to the merchant as a family of 4 adults and 2 children and a dog.The soup was tasty but just warm. I has chips as a side and they were lukewarm.Every dish we had wasn't hot enough. The puddings came scattered through after waiting nearly an hour for. Mine was eton mess. It was sloppy and runny the meringue had disappeared.My sons custard had a thick coat on the top so knew it had been warmed up and was still cold.The service I had from the young man was warming and kind. Sorry about the review but hoping you change for the other customers that come through your door.Also we don't like complaining its spoils it for us even more
Absolutely vile food from Uber eats, they are under multiple different names look at this photos of “chicken tenders” looks more like a stick of cancer if you like living do not eat here
Restaurantji Recommends
Great evening for birthday celebration, great food and service. Good menu variation all party found something delicious. Carol was a delight, great service thank you
We booked a table for 4 adults at 7pm on a Saturday night. The pub was fairly busy but there were empty tables. When we went to order the food, a lot of items were unavailable. We were told there was a hour wait for food but ended up waiting a hour and 40 minutes. The manager was trying his best, it was clear they were just short staffed. The food was definitely not worth the wait, would not return.
Amazing service! Food lovely, generous portions and quick to come out. Katherine was so attentive and friendly. Bar staff friendly and quick to serve. Have to praise Katherine, watched her working around the restaurant. She is an asset to the company.
There was a group of about 10 of us all ordering food, baring in mind we were one of the only people in there (few people just having drinks) we ordered at 12pm at the beginning of lunch service our food took about 40 mins- over an hour coming in dribs and drabs, 2 meals would come then 15 mins later another 2, no apology or anything, when the last of the meals came we requested our children’s desserts which then took another 30 mins to come out (just a scoop of ice cream), the manager seemed very rude and just not bothered about pleasing customers, I went up to the bar about 3 times asking where food was, and was just told it’s on its way (which it obviously wasn’t). Staff just walking around in their own clothes no uniform so you didn’t even know who worked there or not. Not welcoming, slow service, average food won’t be coming here again
As soon as you walk in there really is an odd atmosphere in this pub. We were slightly out of season and many places were closed or not serving food so we ended up in The Merchant. With the right owners this place could be a little gold mine as the location is really good and the size of the pub is good and the layout is brilliant. The main problem seems to be staff, customer service & lack oftraining. We waited over an hour for our food even though there seemed to be quite a few people in and out of the kitchen and not many other customers in the pub. One other table who had been waiting before us was spoken to so rudely that I daren't ask a question and we didn't want to have another drink whilst we waited for our food. When the food arrived the experience didn't get any better as the portions were small and although the menu looked brilliant and we had waited so long it really didn't taste great at all. Never mind you live and learn!