Great chillout place before work. Attentive staff...you know who you are..leave you in peace with your thoughts. Have a great Xmas break...Phil
Rachel C
Got there for a frappe / the drive in was closed so had to go into store/ the American member of staff js so patronising - the frappe ice got stuck in my straw as wasn’t ground down properly / they’re always so busy and it seems customer service goes out the window :(
Paul Roper
A very compact coffee shop within a larger retail store. Tables were small & close together. It felt cramped & somewhat uncomfortable. It was very busy & we had to wait for a table. The coffee was fine as usual.
liam martin
This use to be a lovely shop but lately the staff have been so rude I’ve stopped coming.The American guy and his friend with glasses are so rude and shouldn’t be allowed to work with members of the public.Drive thru is hardly ever open and it’s now a very poor experience despite charging top dollar for there food & drink
Valerie Arnold
Dropped in for coffee at this store, Inside Next.Long queue as usual, one table free. 10 minutes until I got my coffee.One staff member making coffee, going as fast as she could.
Natasha Portway
This place is very busy, the drinks were good. The cakes look great . Friendly
Stoverlad
Absolute Whopper of a staff member behind the counter today! Ginger Canadian fella who needs an attitude check… you work in Costa love, wind the neck in. The way you talk to customers and other staff members is appalling.
Wendy Hurst
Always a good experience at Costa in Next. Best of both worlds, you can look around the store and have a coffee or something to eat. Since M&S food has been introduced, it is better. Service is always with a smileParking: Parking has never been a problem. It has a big car park right outside the shop.
Ivan Ivanov
Very bad experience, poor staff . I ordered coffee espresso and I get mood water . The staff member made 2 coffees and on the end she put glass to make me espresso which is no extract from the coffee is just a mood water . I tasted and I complain and ask for proper espresso. They refuse to remake my coffee and I just walk away . This is ridiculous, paid 2,20£ for coffee and you get mood water . Train your staff properly . Disgusting!
lucy crocker
Disgusting service from the staff, so damn rude. There was one guy in particular, just honestly vile attitude definitely shouldn’t be working with customers, literally don’t want to come back because don’t want to be made feel like that again. I was just stood there and he was just rude to every single person that walked in, really is letting the place down. I don’t actually think I’ll be ever returning after that. I’m not sure of his name but eww disgusting attitude actually makes me annoyed that they can treat people so disrespectfully
The staff seem to be struggling with a hopeless preparation area, with the person prepping our iced drinks having to go back and forth numerous times. They also, inexplicably, don't operate an order number system which means one is never sure if it's your order or someone else's arriving.
Colin Baker
Costa is not my favourite. Sat in Marshmills Retail Park....yawn yawn....Overpriced and the coffee...latte in this instance, is just soooo milky and not well made. Service was fine. Staff friendly. It's just the end product. Just looks like beige milk ....
Peter Ranscombe
Had a great experience today. Your Barista asked me how I was and I replied that a relative had passed away. She took time to listen and even brought over a cake from them all to have with our drinks. What a very beautiful gesture
ARNOLD W
I was working in Devon and dropped in for a coffee and cake. The queue was horrendous and it is understaffed. The selection of food was very limited and my table was a bit unclean. I have been in better of this chain and think it needs a manager revamp.
Zach Jessep
Thank you to Daryl and his colleagues for their service todayProfessional staff who were kind, polite and knew their craft with good recommendsThank you again for your work and see you soon
Great chillout place before work. Attentive staff...you know who you are..leave you in peace with your thoughts. Have a great Xmas break...Phil
Got there for a frappe / the drive in was closed so had to go into store/ the American member of staff js so patronising - the frappe ice got stuck in my straw as wasn’t ground down properly / they’re always so busy and it seems customer service goes out the window :(
A very compact coffee shop within a larger retail store. Tables were small & close together. It felt cramped & somewhat uncomfortable. It was very busy & we had to wait for a table. The coffee was fine as usual.
This use to be a lovely shop but lately the staff have been so rude I’ve stopped coming.The American guy and his friend with glasses are so rude and shouldn’t be allowed to work with members of the public.Drive thru is hardly ever open and it’s now a very poor experience despite charging top dollar for there food & drink
Dropped in for coffee at this store, Inside Next.Long queue as usual, one table free. 10 minutes until I got my coffee.One staff member making coffee, going as fast as she could.
This place is very busy, the drinks were good. The cakes look great . Friendly
Absolute Whopper of a staff member behind the counter today! Ginger Canadian fella who needs an attitude check… you work in Costa love, wind the neck in. The way you talk to customers and other staff members is appalling.
Always a good experience at Costa in Next. Best of both worlds, you can look around the store and have a coffee or something to eat. Since M&S food has been introduced, it is better. Service is always with a smileParking: Parking has never been a problem. It has a big car park right outside the shop.
Very bad experience, poor staff . I ordered coffee espresso and I get mood water . The staff member made 2 coffees and on the end she put glass to make me espresso which is no extract from the coffee is just a mood water . I tasted and I complain and ask for proper espresso. They refuse to remake my coffee and I just walk away . This is ridiculous, paid 2,20£ for coffee and you get mood water . Train your staff properly . Disgusting!
Disgusting service from the staff, so damn rude. There was one guy in particular, just honestly vile attitude definitely shouldn’t be working with customers, literally don’t want to come back because don’t want to be made feel like that again. I was just stood there and he was just rude to every single person that walked in, really is letting the place down. I don’t actually think I’ll be ever returning after that. I’m not sure of his name but eww disgusting attitude actually makes me annoyed that they can treat people so disrespectfully
Restaurantji Recommends
The staff seem to be struggling with a hopeless preparation area, with the person prepping our iced drinks having to go back and forth numerous times. They also, inexplicably, don't operate an order number system which means one is never sure if it's your order or someone else's arriving.
Costa is not my favourite. Sat in Marshmills Retail Park....yawn yawn....Overpriced and the coffee...latte in this instance, is just soooo milky and not well made. Service was fine. Staff friendly. It's just the end product. Just looks like beige milk ....
Had a great experience today. Your Barista asked me how I was and I replied that a relative had passed away. She took time to listen and even brought over a cake from them all to have with our drinks. What a very beautiful gesture
I was working in Devon and dropped in for a coffee and cake. The queue was horrendous and it is understaffed. The selection of food was very limited and my table was a bit unclean. I have been in better of this chain and think it needs a manager revamp.
Thank you to Daryl and his colleagues for their service todayProfessional staff who were kind, polite and knew their craft with good recommendsThank you again for your work and see you soon