Pizza took 25 mins longer than was told when placing the order. Location was dirty with food and plastic waste on the
Jack Cunningham
Unfortunately quality has gone down hill. Pizza always not cut properly. Toppings not done properly.
terry bryant
Staff very flippant, not everyone sees the need for hygiene like wearing hair nets. Language not great in front of customers, especially when they don't know who they are.
wapashone
Arrived at what should be a quiet time of day to collect 4 pizzas which were showing as ready on the screen. Despite counting nearly 20 staff members, many of which were standing around, I waited 10 minutes before anyone asked if I’d been served. I was stood less than 2 foot away from one member of staff the whole time and he didn’t once make eye contact with me. Disgraceful customer service
Karen Hall
The delivery we received was dossapointing. The nachos were burnt black . Very little cheese on the pizza and the dough balls were
Kristian Hookham
Great piping hot food and very quick
Daniel Patterson
Quick delivery service tasty pizza'
Verity Thomas
I placed the order online as I was unwell from having a medical procedure, unable to cook for myself, and so hungry.I ordered with Domino's as they said that food arrives quickly. However, it took much longer than expected. Eventually, the tracker said the food was due to arrive in 3 minutes and then it didn't come for a further 15 minutes. Very frustrating as I was just waiting by the door to be ready to answer quickly for what felt like ages in my unwell state.The cheesburger pizza with cheese stuffed crust was tasty but it was slightly burnt in some areas but not enough to warrant a complaint/mention.However, an item of the order was missing (garlic pizza bread) and I told the delivery person - he said this item wasn't on the list. I said "okay, don't worry about it, I'll call the restaurant".I call the restaurant and they said they can deliver the other item, but as it took so long for the pizza, I asked if I can just get a refund for it and he said yes. I don't have a problem with that as the pizza was more than enough food, mistakes happen, and everyone was polite.This refund doesn't come and so 4 days later I call the restaurant and the woman says "wait longer it hasn't been 5 working days yet".This refund still hasn't come and so I call the restaurant again today (16 days after the orginal order) and speak to the manager that puts in the refund - this time asking for my card details (I don't know if they were meant to take them the first time). He also mentions something about a remake of the pizza (something I knew nothing about.. but I suppose they either took too long to deliver or majorly burnt the food the first time and decided to remake it), which I suppose is why the order was missing stuff in the first place and took ages to come.Because it is quite ridiculous to highlight it wasn't right 4 times and they'd wasted a lot of my time, I asked if they could offer anything more than just a refund for the garlic pizza bread that never arrived, but they said no.To be honest it is poor customer service. They should get their orders right the first time, and if they get them wrong then they should fix the problem the first time, and if they continuously get it wrong and can't fix the problem promptly then they should offer something more as an apology so we're not put off with ordering for them forever because of their incompetence. Also, it makes the delivery fee less good value for money when only ordering one item. Hopefully the refund actually comes through this time.To their credit everyone I spoke to was polite enough (even if useless at solving the issue and didn't actually give an apology) and the pizza that did arrive was tasty albeit slightly burnt and very greasy.
mj Gillett
Ordered 2 pizzas. Mine was burnt and not what I ordered not happy at all ?
ORDERED EXTRA CHEESE, DELIVERED WITHOUT AND 5 SLICES WITH ONLY HALF CHEESE ON EACH SLICE. WAS OFFERED REPLACEMENT, BUT NO GOOD WHEN YOU ARE HUNGRY NOW AND WOULD HAVE TO WAIT ANOTHER HOWEVER LONG FOR YOUR FOOD! JUST GET IT RIGHT IN THE FIRST PLACE.... YOU CHARGE ENOUGH FOR IT! NEEDLESS TO SAY, WE WON'T BE ORDERING AGAIN!!!
Simon White
Hard to review this place as it’s so hit or miss. I have had plenty of pizzas that were fresh, hot and stacked with the correct ingredients but on the flip side I have had plenty that weren’t hot enough, had a lack of filling and even missed vital ingredients. Anytime I have called about something gone wrong they do replace the pizza but when your eating with others it’s no fun watching them eat and then eating on your own later on.
Saira-Jayn Lomax
Awful experience. Made an order of a mixture of chicken and a veggie pizza. Wrong items were sent and the vegetarian pizza was covered in the chicken sauce. The food /box looked like it had been thrown. I refused it and asked for a refund 9 days later still waiting. Terrible experience and customer service!Vegetarian options: NOT very vegetarian friendly if they will let the sauces from chicken cover everything including vegetarian options.
Ewan_molloy1 Active bike rider
Young Guy with brown curly hair with wierd mustache is rude, sack him now never ordering again, I'd rather oder from the rat ridden papajhons
James Palmer
I honestly don't understand how to justify paying £19.99 for a large *"classic cheese and tomato"* that's not even that good.Considering the same thing is available at pizza hut for £15.99 I think I know where I'll be going for pizza in the future.Unless you got money to burn you'd be better off not buying from ol domi's anymore
They don't answer the
Pizza took 25 mins longer than was told when placing the order. Location was dirty with food and plastic waste on the
Unfortunately quality has gone down hill. Pizza always not cut properly. Toppings not done properly.
Staff very flippant, not everyone sees the need for hygiene like wearing hair nets. Language not great in front of customers, especially when they don't know who they are.
Arrived at what should be a quiet time of day to collect 4 pizzas which were showing as ready on the screen. Despite counting nearly 20 staff members, many of which were standing around, I waited 10 minutes before anyone asked if I’d been served. I was stood less than 2 foot away from one member of staff the whole time and he didn’t once make eye contact with me. Disgraceful customer service
The delivery we received was dossapointing. The nachos were burnt black . Very little cheese on the pizza and the dough balls were
Great piping hot food and very quick
Quick delivery service tasty pizza'
I placed the order online as I was unwell from having a medical procedure, unable to cook for myself, and so hungry.I ordered with Domino's as they said that food arrives quickly. However, it took much longer than expected. Eventually, the tracker said the food was due to arrive in 3 minutes and then it didn't come for a further 15 minutes. Very frustrating as I was just waiting by the door to be ready to answer quickly for what felt like ages in my unwell state.The cheesburger pizza with cheese stuffed crust was tasty but it was slightly burnt in some areas but not enough to warrant a complaint/mention.However, an item of the order was missing (garlic pizza bread) and I told the delivery person - he said this item wasn't on the list. I said "okay, don't worry about it, I'll call the restaurant".I call the restaurant and they said they can deliver the other item, but as it took so long for the pizza, I asked if I can just get a refund for it and he said yes. I don't have a problem with that as the pizza was more than enough food, mistakes happen, and everyone was polite.This refund doesn't come and so 4 days later I call the restaurant and the woman says "wait longer it hasn't been 5 working days yet".This refund still hasn't come and so I call the restaurant again today (16 days after the orginal order) and speak to the manager that puts in the refund - this time asking for my card details (I don't know if they were meant to take them the first time). He also mentions something about a remake of the pizza (something I knew nothing about.. but I suppose they either took too long to deliver or majorly burnt the food the first time and decided to remake it), which I suppose is why the order was missing stuff in the first place and took ages to come.Because it is quite ridiculous to highlight it wasn't right 4 times and they'd wasted a lot of my time, I asked if they could offer anything more than just a refund for the garlic pizza bread that never arrived, but they said no.To be honest it is poor customer service. They should get their orders right the first time, and if they get them wrong then they should fix the problem the first time, and if they continuously get it wrong and can't fix the problem promptly then they should offer something more as an apology so we're not put off with ordering for them forever because of their incompetence. Also, it makes the delivery fee less good value for money when only ordering one item. Hopefully the refund actually comes through this time.To their credit everyone I spoke to was polite enough (even if useless at solving the issue and didn't actually give an apology) and the pizza that did arrive was tasty albeit slightly burnt and very greasy.
Ordered 2 pizzas. Mine was burnt and not what I ordered not happy at all ?
Restaurantji Recommends
ORDERED EXTRA CHEESE, DELIVERED WITHOUT AND 5 SLICES WITH ONLY HALF CHEESE ON EACH SLICE. WAS OFFERED REPLACEMENT, BUT NO GOOD WHEN YOU ARE HUNGRY NOW AND WOULD HAVE TO WAIT ANOTHER HOWEVER LONG FOR YOUR FOOD! JUST GET IT RIGHT IN THE FIRST PLACE.... YOU CHARGE ENOUGH FOR IT! NEEDLESS TO SAY, WE WON'T BE ORDERING AGAIN!!!
Hard to review this place as it’s so hit or miss. I have had plenty of pizzas that were fresh, hot and stacked with the correct ingredients but on the flip side I have had plenty that weren’t hot enough, had a lack of filling and even missed vital ingredients. Anytime I have called about something gone wrong they do replace the pizza but when your eating with others it’s no fun watching them eat and then eating on your own later on.
Awful experience. Made an order of a mixture of chicken and a veggie pizza. Wrong items were sent and the vegetarian pizza was covered in the chicken sauce. The food /box looked like it had been thrown. I refused it and asked for a refund 9 days later still waiting. Terrible experience and customer service!Vegetarian options: NOT very vegetarian friendly if they will let the sauces from chicken cover everything including vegetarian options.
Young Guy with brown curly hair with wierd mustache is rude, sack him now never ordering again, I'd rather oder from the rat ridden papajhons
I honestly don't understand how to justify paying £19.99 for a large *"classic cheese and tomato"* that's not even that good.Considering the same thing is available at pizza hut for £15.99 I think I know where I'll be going for pizza in the future.Unless you got money to burn you'd be better off not buying from ol domi's anymore