The store was generally clean and tidy and there was a reasonable amount of seating available for customers to use. The staff were friendly enough but not over engaging and just communicated as little as they could and did not attempt to make conversation. My main reason for only giving three stars is that you don't appear to be able to get a pot of tea at this location which I found very disappointing giving how much you are paying for a tea bag in a paper cup compared to when I visit other Costa locations and get a real pot of tea in a proper cup which is what I was expecting so I guess if you don't care how your drink is served to you this location may well suit you but I could see no reason why they could not have served my beverage in a proper cup and teapot given that there were four staff members in attendance and they were far from busy so if Costa expect me to continue supporting this location they need to up their game by quite some margin.
Bobbie Downer
Food is so so but I suppose it always will be for pre made and re heated food. New hot milkshakes are okay, mine was luke warm but tasted yummy. Nice and clean throughout and the most nicest staff especially for in a hospital, helping residents, patients and visitors as much as physically possible. Great job guys! ?
Elizabeth Hibbert
Food was amazing. I did 4 stars for service as my hot chocolates order was not relayed to the drink barista's and other people drink orders that was ordered after mine, was made before mine was completed.
Jelena Matijevic
3 of us went to spend our coffee voucher. We were greeted by a young girl that struggled to make the vouchers work. Her coworker stepped in and struggled even more. Between 3 of is we had to pay £1.10 and after the forth attempt how to work the change out of £20 ,we still came away short of 70 pence.I won’t be going back for 70pence , we won’t be coming back purely because service was poor and attitude of the second girl was clearly unwelcoming and annoyed.Incompetent….full stop.
Everton Silva
RIP off omg
Gasman Roger
Friendly service,not for those on a tight budget no cash accepted didn't have change?
Emma Gray
A bit disappointing. I had my first Too Good To Go Bag from here, and the app said to swipe when I was ready to collect. So I went inside and swiped. When collecting the item, the lady asked me to swipe in front of her, and I already did. She muttered under her breath, left to give me a bag while telling "you need to swipe in front of us". The app never states it so didn't do it. She plops the bag on the counter without even looking at me, and leaves.I understand there was a procedure from their end, but since the only info I was given prior was in the app, I followed those.Let's please not be rude to customers, especially in a hospital... I expected better
Marcin V.i.p
Terrible...! No cups . No bubbles tea. Every day I'm going there to get coffee and bubbles tea for my grandmother. But every day I'm disappointed. Is nothing there....far away from minimum standards. Only small coffee. I'm not recommended that place. Ps. And people who worked there, they act like they working there as a punishment.... I'm definitely not coming back there. Thank you.
Lizzie Sparrowhawk
The barista that served me was very rude and continued her conversation moaning about her colleagues to other colleagues there. She was rude to me when the scanner wouldn't scan the Costa barcode on my app. I would suggest some customer service training.
Tina Isaac
Poor customer services a poor quality food. No napkins, sauces to go with sausage barm, so it was very dry. Coronation chicken sandwich was very wet and like warm. The coffee was not even hot. The staff did not seem to care, just wanted your money. Over all a very expensive and bad experience.
Great selection to choose from and lovely hot coffee. The guy on the till Dean was very polite and helpful he is a credit to your team.
dean morris
Polite staff great little coffee shop in the hospital staff keep it clean even throughout busy periodsWheelchair accessibility: Easy access
Michele Randall
I came to get my husband and myself a hot drink while he's having Radiotherapy, only to be greeted by extremely rude staff! The women serving was drinking while trying to serve, there was no pleasant greeting, just "do you want cream that? Are you paying by card?" No politeness at all; no please or thank you, no service with a smile, nothing! The woman making the drinks was eating a chocolate muffin, and took absolutely ages! I got my sausage bap thrown across the counter at me by another member of staff. The two ladies behind me in the queue were rudely told to move a long and wait for their drinks, no please, no thank you. All the staff looked like they had missed the day when smiles where handed out, and basic custom service was taught! It doesn't take much to be polite, act professionally, and provide a smile. Be kind! They were all just rude! A very unpleasant experience today.
nahaiq34
Awful experience today. All three girls were miserable, inpatient and rude. Girl serving (Cat or Cal?) was the worst, no greeting no smile didn’t even look up. Witnessed an elderly lady forget to take her food to her seat and instead of them taking it over or even calling to her, they just laughed and rolled their eyes and left it on the counter. Which resulted in a nurse in the queue taking it over to the customer instead. Honestly probably the worst customer experience I’ve ever had, terrible for a normal coffee shop but for one in a hospital, just speechless. When I got my drink it was the wrong one, I notified one of them and Cat/Cal shouted across “What’s wrong with it?!?” I said, it’s just not what I ordered sorry, to be met with no apology just an eye roll. Really disgraceful and have sent this to Costa because management of this branch clearly don’t read or react to reviews left on Google.
Steve Beckitt
Bought a ham and cheese toastie, mostly just bread.
The store was generally clean and tidy and there was a reasonable amount of seating available for customers to use. The staff were friendly enough but not over engaging and just communicated as little as they could and did not attempt to make conversation. My main reason for only giving three stars is that you don't appear to be able to get a pot of tea at this location which I found very disappointing giving how much you are paying for a tea bag in a paper cup compared to when I visit other Costa locations and get a real pot of tea in a proper cup which is what I was expecting so I guess if you don't care how your drink is served to you this location may well suit you but I could see no reason why they could not have served my beverage in a proper cup and teapot given that there were four staff members in attendance and they were far from busy so if Costa expect me to continue supporting this location they need to up their game by quite some margin.
Food is so so but I suppose it always will be for pre made and re heated food. New hot milkshakes are okay, mine was luke warm but tasted yummy. Nice and clean throughout and the most nicest staff especially for in a hospital, helping residents, patients and visitors as much as physically possible. Great job guys! ?
Food was amazing. I did 4 stars for service as my hot chocolates order was not relayed to the drink barista's and other people drink orders that was ordered after mine, was made before mine was completed.
3 of us went to spend our coffee voucher. We were greeted by a young girl that struggled to make the vouchers work. Her coworker stepped in and struggled even more. Between 3 of is we had to pay £1.10 and after the forth attempt how to work the change out of £20 ,we still came away short of 70 pence.I won’t be going back for 70pence , we won’t be coming back purely because service was poor and attitude of the second girl was clearly unwelcoming and annoyed.Incompetent….full stop.
RIP off omg
Friendly service,not for those on a tight budget no cash accepted didn't have change?
A bit disappointing. I had my first Too Good To Go Bag from here, and the app said to swipe when I was ready to collect. So I went inside and swiped. When collecting the item, the lady asked me to swipe in front of her, and I already did. She muttered under her breath, left to give me a bag while telling "you need to swipe in front of us". The app never states it so didn't do it. She plops the bag on the counter without even looking at me, and leaves.I understand there was a procedure from their end, but since the only info I was given prior was in the app, I followed those.Let's please not be rude to customers, especially in a hospital... I expected better
Terrible...! No cups . No bubbles tea. Every day I'm going there to get coffee and bubbles tea for my grandmother. But every day I'm disappointed. Is nothing there....far away from minimum standards. Only small coffee. I'm not recommended that place. Ps. And people who worked there, they act like they working there as a punishment.... I'm definitely not coming back there. Thank you.
The barista that served me was very rude and continued her conversation moaning about her colleagues to other colleagues there. She was rude to me when the scanner wouldn't scan the Costa barcode on my app. I would suggest some customer service training.
Poor customer services a poor quality food. No napkins, sauces to go with sausage barm, so it was very dry. Coronation chicken sandwich was very wet and like warm. The coffee was not even hot. The staff did not seem to care, just wanted your money. Over all a very expensive and bad experience.
Restaurantji Recommends
Great selection to choose from and lovely hot coffee. The guy on the till Dean was very polite and helpful he is a credit to your team.
Polite staff great little coffee shop in the hospital staff keep it clean even throughout busy periodsWheelchair accessibility: Easy access
I came to get my husband and myself a hot drink while he's having Radiotherapy, only to be greeted by extremely rude staff! The women serving was drinking while trying to serve, there was no pleasant greeting, just "do you want cream that? Are you paying by card?" No politeness at all; no please or thank you, no service with a smile, nothing! The woman making the drinks was eating a chocolate muffin, and took absolutely ages! I got my sausage bap thrown across the counter at me by another member of staff. The two ladies behind me in the queue were rudely told to move a long and wait for their drinks, no please, no thank you. All the staff looked like they had missed the day when smiles where handed out, and basic custom service was taught! It doesn't take much to be polite, act professionally, and provide a smile. Be kind! They were all just rude! A very unpleasant experience today.
Awful experience today. All three girls were miserable, inpatient and rude. Girl serving (Cat or Cal?) was the worst, no greeting no smile didn’t even look up. Witnessed an elderly lady forget to take her food to her seat and instead of them taking it over or even calling to her, they just laughed and rolled their eyes and left it on the counter. Which resulted in a nurse in the queue taking it over to the customer instead. Honestly probably the worst customer experience I’ve ever had, terrible for a normal coffee shop but for one in a hospital, just speechless. When I got my drink it was the wrong one, I notified one of them and Cat/Cal shouted across “What’s wrong with it?!?” I said, it’s just not what I ordered sorry, to be met with no apology just an eye roll. Really disgraceful and have sent this to Costa because management of this branch clearly don’t read or react to reviews left on Google.
Bought a ham and cheese toastie, mostly just bread.