Sunday lunchtime buffet with the family, no booking and seating very quickly.Front of house team fast and attentive, but standard of food wasn't great. Buffet hotplate went empty for prolonged periods of time and very minimal selection, often duplicated.The thin crust offerings were often dripping in oil which is a shame as personally prefer thin crust over thick.For the amount paid, the food was the let down today.
Twiglet neal
Attend mistakes and refund all the meal. Good service. Bad pudding.Wheelchair accessibility: Not that easy for toilet lock. But nice big space and very clean.
Allan Whitehead
Can no longer speak to a member of staff if you want anything, you have to do it yourself using a QR code. What happened to customer service?
Adam
My family and I popped into here for a lunch, the level of service from everyone was fantastic. Dan the manager was really friendly and very helpful he went above and beyond you could tell he was passionate about his job.
Wendy Clark
Expensive for what it is.
Ed Holtby
So overpriced.Nothing particularly aweful about the food but just way way overpriced.You can eat better for much less elsewhere.Took a very long time to get seated despite it not being very busy.The toilets were filthy.The buffet took too long to get restocked.Icecream factory was a hit with the kids.My £17 pizza was a huge disappointment.Staff were nice.Ugly views out if the window.Dietary restrictions: My child with milk allergy had to watch everyone else enjoy the Icecream factory.No sorbets or lollies availiable as a a consolation for milk allergy sufferers.
Tim Rawlings
Would of given Atmosphere 5 but music was a bit too
Rob Darbyshire
A warm and speedy greeting with an excellent level of banter that remained professional. Dan is real asset to PizzaHut and they are very lucky to have him. Great recommendations tooVegetarian options: Lots of vegan options too.
jake T
Foods good but pricey. Can self serve via QR codes to order your food.
Joe Parish
Service absolutely terrible. Over 35 minute wait for mains, over 40 minite wait for dessert despite ordering at same time as mains. Dessert order still came out wrong and had to wait another 10 minutes to be corrected. Dirty floor covered in food dropped but not cleaned up. Obviously understaffed and seriously lacking in management who could deal with the busy periods, would not recommend to anyone.
Very poor quality and service considering the cost !!!
JemD HOP
Gone downhill the last year. So slow. Understaffed. Food was awful. Was ill from it.... tables were dirty not cleaned. My glass had mould on it on the inside which unfortunately wasn't noticed until half way through. The toilets were appalling. The floor was absolutely disgusting. There's a lack of management or older / experienced staff. Will not be returning. They weren't even at capacity. A max of 8 tables were used and it was still horrific. Very expensive for a less than 1 star experience
Bilal Gohar
Always a delight to order from
Ruth Richardson
The staff were lovely and the manager was upset that we'd had so many problems and sorted it out so thank you for that.There were dirty plates mixed in with the clean ones and the cutlery wasn't very clean, food waste and used napkins under our table. We ordered a vegetarian pizza and a thin chicken pizza was placed on the table, this was the 2nd attempt as the actual order was for a deep pan! More staff are needed as the manager was cooking pizzas, (not sure how many others were in the kitchen) and there were only 2 staff serving. Disappointed as it was our granddaughters 10th birthday.
Cameron O'Brien
The establishment is in need of a face lift, which I can partly excuse considering the financial position of the Pizza Hut group in the UK. What I can’t really excuse is the overall cleanliness of everything else. Went to the salad bar and had to rummage through 6 bowls before I found one without food residue on it.Everything is dusty! The lampshade above the booth we sat was just covered in dust. Not something you want to look at when eating your meal.Ordered through the app as instructed and waited. The food came before the drinks, all while the manager was just standing at the end of the bar fiddling about on his tablet. So had to ask for the drinks to be brought when the food came.The food is really not great, I’ve had better oven pizzas. And the prices are astronomical for what you get.We had the pizza and sides, and piled all the dishes and crockery onto the pizza board to make it easier for a server to take it away. Multiple staff members, including the manager, and nobody bothered to clear the dishes away.We ordered deserts all together on the app at the start, but had to ask for them 3 times throughout a 25min period before they finally came. They were dropped off at the table, with the spoon inside the chocolate sauce, which I did find quite funny considering everything else.Now I worked in a few restaurants in my younger years, and know how busy it can get. But the manager was either just standing at the bar on his tablet, or walking around doing a whole lot of nothing. Walked past our table multiple times, but not once got anyone to clear our table.Just generally a tired, dirty, poorly run establishment, would not go back.
Sunday lunchtime buffet with the family, no booking and seating very quickly.Front of house team fast and attentive, but standard of food wasn't great. Buffet hotplate went empty for prolonged periods of time and very minimal selection, often duplicated.The thin crust offerings were often dripping in oil which is a shame as personally prefer thin crust over thick.For the amount paid, the food was the let down today.
Attend mistakes and refund all the meal. Good service. Bad pudding.Wheelchair accessibility: Not that easy for toilet lock. But nice big space and very clean.
Can no longer speak to a member of staff if you want anything, you have to do it yourself using a QR code. What happened to customer service?
My family and I popped into here for a lunch, the level of service from everyone was fantastic. Dan the manager was really friendly and very helpful he went above and beyond you could tell he was passionate about his job.
Expensive for what it is.
So overpriced.Nothing particularly aweful about the food but just way way overpriced.You can eat better for much less elsewhere.Took a very long time to get seated despite it not being very busy.The toilets were filthy.The buffet took too long to get restocked.Icecream factory was a hit with the kids.My £17 pizza was a huge disappointment.Staff were nice.Ugly views out if the window.Dietary restrictions: My child with milk allergy had to watch everyone else enjoy the Icecream factory.No sorbets or lollies availiable as a a consolation for milk allergy sufferers.
Would of given Atmosphere 5 but music was a bit too
A warm and speedy greeting with an excellent level of banter that remained professional. Dan is real asset to PizzaHut and they are very lucky to have him. Great recommendations tooVegetarian options: Lots of vegan options too.
Foods good but pricey. Can self serve via QR codes to order your food.
Service absolutely terrible. Over 35 minute wait for mains, over 40 minite wait for dessert despite ordering at same time as mains. Dessert order still came out wrong and had to wait another 10 minutes to be corrected. Dirty floor covered in food dropped but not cleaned up. Obviously understaffed and seriously lacking in management who could deal with the busy periods, would not recommend to anyone.
Restaurantji Recommends
Very poor quality and service considering the cost !!!
Gone downhill the last year. So slow. Understaffed. Food was awful. Was ill from it.... tables were dirty not cleaned. My glass had mould on it on the inside which unfortunately wasn't noticed until half way through. The toilets were appalling. The floor was absolutely disgusting. There's a lack of management or older / experienced staff. Will not be returning. They weren't even at capacity. A max of 8 tables were used and it was still horrific. Very expensive for a less than 1 star experience
Always a delight to order from
The staff were lovely and the manager was upset that we'd had so many problems and sorted it out so thank you for that.There were dirty plates mixed in with the clean ones and the cutlery wasn't very clean, food waste and used napkins under our table. We ordered a vegetarian pizza and a thin chicken pizza was placed on the table, this was the 2nd attempt as the actual order was for a deep pan! More staff are needed as the manager was cooking pizzas, (not sure how many others were in the kitchen) and there were only 2 staff serving. Disappointed as it was our granddaughters 10th birthday.
The establishment is in need of a face lift, which I can partly excuse considering the financial position of the Pizza Hut group in the UK. What I can’t really excuse is the overall cleanliness of everything else. Went to the salad bar and had to rummage through 6 bowls before I found one without food residue on it.Everything is dusty! The lampshade above the booth we sat was just covered in dust. Not something you want to look at when eating your meal.Ordered through the app as instructed and waited. The food came before the drinks, all while the manager was just standing at the end of the bar fiddling about on his tablet. So had to ask for the drinks to be brought when the food came.The food is really not great, I’ve had better oven pizzas. And the prices are astronomical for what you get.We had the pizza and sides, and piled all the dishes and crockery onto the pizza board to make it easier for a server to take it away. Multiple staff members, including the manager, and nobody bothered to clear the dishes away.We ordered deserts all together on the app at the start, but had to ask for them 3 times throughout a 25min period before they finally came. They were dropped off at the table, with the spoon inside the chocolate sauce, which I did find quite funny considering everything else.Now I worked in a few restaurants in my younger years, and know how busy it can get. But the manager was either just standing at the bar on his tablet, or walking around doing a whole lot of nothing. Walked past our table multiple times, but not once got anyone to clear our table.Just generally a tired, dirty, poorly run establishment, would not go back.