I am basically a coffee lover. I like to try various coffee shops...Costa being one of my favourite..have been here and to their other branches several times... Their coffees , frappes and bakery items are to vouch for... this time I got a birthday treat offer in the Costa app..along with an offer of any drink for pound 3... So I redeemed the offer ...for a birthday treat I got a dessert and also redeemed the drink voucher ..So I tried their chocolate cake which was good .. it has nuts in it and was tasty ..The cappuccino was awesome... Their regular size is so huge... Sprinkled with chocolate and top layer of froth makes it appealing and tasty ..Though the outlet was very busy, the service provided was great ..
Evelin Huszar
Nice coffee, unfortunately they were quite busy and only had 3 people working, asked to have in and with oat milk was served in a takeaway cup and regular milk, not the end of the world, so didn’t complain they had enough to deal with. Staff looked stressed.
Jennifer Gunn
I normally come here quite often, so when a Friend came down to Brighton yesterday, we met here with another Friend of ours.We were having a private conversation and apparently the older couple sat behind us didn't like our topic of conversation and complained!!A member of staff then came over and proceeded to hurry us along to leave.Last time I checked Costa staff don't run a dictatorship that censors others conversation topics! Won't be coming back ever or meeting my other friends and family here as I normally do!
Anderson Dauer
Good place to go and amazing staff. Ideal place to go!
Nixx Lawrenson
Grossrock hard cooked foodover pricedManic busy chasoNo where to sitDisgusting toiletsOutdatedservice
Rachel Trusler
Tried the festive hot chocolate after eight one, really minty and a proper after
suzyh343
Staff polite and helpful, but... Premises looked tired and run down, and dirty. We had to clear our own table, table was sticky, floor was dirty. . Frankly the toilet was not a pleasant experience either.. It really doesn't give visitors, a good impression.
Leonie Chamberlain
Great spot. Downstairs can be fairly noisy with the machines going intermittently, but upstairs is perfect for studying. It is a bit expensive now though... £3.75 for a medium cappuccino I think it was but I suppose that's just the way all things are going.Dietary restrictions: Milk alternatives available upon request.Wheelchair accessibility: No stairs needed for access, tables available downstairs. Front doors may be a bit tricky, though.
Charlene Vickery
Whilst waiting for my drink and food, Beth who was making the coffee was extremely rude to myself after making my drink wrong and then snapped multiple times at the other member of staff whilst I was stood at the counter!!!Either someone needs training on how to speak to people or shouldn't be in a customer facing role!!!!I normally come into this shop multiple times a week but with customer service like this I think it's time to find somewhere new;
Hayley C
Visited this Costa today and was very impressed with the standard of service, food and cleanliness. We had toasted sandwiches and a sausage bap. All three items were heated up just right and served with a smile! Cappuccino, iced latte and hot chocolate were all good too. We noticed how clean the staff kept the place. As soon as people left they were spraying and wiping down the tables. They even called out goodbye and waved as we left, which was really nice.
Popped into Western Road Brighton branch for my free drink. Staff came across initially as friendly and professional however it looked like it was a ship out of control. I had to point out the poor cleanliness of certain seating areas and a customer had to ask for his hot food as they had forgot about it in the oven. On both occasions when told about issues it became laughter and frivolity. Loyalty betrayed.
D King
Excellent coffee although bit expensive
AdebisI Mubarak
Nice coffee etcBut the air con doesn't need to be on in march!!It's far to chillyOr maybe it needs to be turned down a bit
نرجس الكعبي
As costas go this was a nice one. It was quite quiet when we were there and the drinks and good were made quickly and the 2 staff on seemed friendly with customers but not so much eachother.The place was clean, and we enjoyed having a coffee due to the quietness of the places, it seemed quieter than the other just down the road, maybe due to the size.
fatima umar musa
Needed to stop while walking around the city. Wasn’t really hungry but needed to get some coffee and some juice. Had some latte with coconut milk it was lovely. Huge cup of coffee.
I am basically a coffee lover. I like to try various coffee shops...Costa being one of my favourite..have been here and to their other branches several times... Their coffees , frappes and bakery items are to vouch for... this time I got a birthday treat offer in the Costa app..along with an offer of any drink for pound 3... So I redeemed the offer ...for a birthday treat I got a dessert and also redeemed the drink voucher ..So I tried their chocolate cake which was good .. it has nuts in it and was tasty ..The cappuccino was awesome... Their regular size is so huge... Sprinkled with chocolate and top layer of froth makes it appealing and tasty ..Though the outlet was very busy, the service provided was great ..
Nice coffee, unfortunately they were quite busy and only had 3 people working, asked to have in and with oat milk was served in a takeaway cup and regular milk, not the end of the world, so didn’t complain they had enough to deal with. Staff looked stressed.
I normally come here quite often, so when a Friend came down to Brighton yesterday, we met here with another Friend of ours.We were having a private conversation and apparently the older couple sat behind us didn't like our topic of conversation and complained!!A member of staff then came over and proceeded to hurry us along to leave.Last time I checked Costa staff don't run a dictatorship that censors others conversation topics! Won't be coming back ever or meeting my other friends and family here as I normally do!
Good place to go and amazing staff. Ideal place to go!
Grossrock hard cooked foodover pricedManic busy chasoNo where to sitDisgusting toiletsOutdatedservice
Tried the festive hot chocolate after eight one, really minty and a proper after
Staff polite and helpful, but... Premises looked tired and run down, and dirty. We had to clear our own table, table was sticky, floor was dirty. . Frankly the toilet was not a pleasant experience either.. It really doesn't give visitors, a good impression.
Great spot. Downstairs can be fairly noisy with the machines going intermittently, but upstairs is perfect for studying. It is a bit expensive now though... £3.75 for a medium cappuccino I think it was but I suppose that's just the way all things are going.Dietary restrictions: Milk alternatives available upon request.Wheelchair accessibility: No stairs needed for access, tables available downstairs. Front doors may be a bit tricky, though.
Whilst waiting for my drink and food, Beth who was making the coffee was extremely rude to myself after making my drink wrong and then snapped multiple times at the other member of staff whilst I was stood at the counter!!!Either someone needs training on how to speak to people or shouldn't be in a customer facing role!!!!I normally come into this shop multiple times a week but with customer service like this I think it's time to find somewhere new;
Visited this Costa today and was very impressed with the standard of service, food and cleanliness. We had toasted sandwiches and a sausage bap. All three items were heated up just right and served with a smile! Cappuccino, iced latte and hot chocolate were all good too. We noticed how clean the staff kept the place. As soon as people left they were spraying and wiping down the tables. They even called out goodbye and waved as we left, which was really nice.
Restaurantji Recommends
Popped into Western Road Brighton branch for my free drink. Staff came across initially as friendly and professional however it looked like it was a ship out of control. I had to point out the poor cleanliness of certain seating areas and a customer had to ask for his hot food as they had forgot about it in the oven. On both occasions when told about issues it became laughter and frivolity. Loyalty betrayed.
Excellent coffee although bit expensive
Nice coffee etcBut the air con doesn't need to be on in march!!It's far to chillyOr maybe it needs to be turned down a bit
As costas go this was a nice one. It was quite quiet when we were there and the drinks and good were made quickly and the 2 staff on seemed friendly with customers but not so much eachother.The place was clean, and we enjoyed having a coffee due to the quietness of the places, it seemed quieter than the other just down the road, maybe due to the size.
Needed to stop while walking around the city. Wasn’t really hungry but needed to get some coffee and some juice. Had some latte with coconut milk it was lovely. Huge cup of coffee.