Ordered online via the app, incorrect order was delivered, had somebody else’s address on the box.Called the store twice and they said they will send out the correct order, two hours later and still no delivery.Would rather they would just say they are incapable of delivering it rather than lie to me.
Lawrence Knowles
On Saturday 2nd March. At 1:30 am. I tried to order a pizza. The most unprofessional employee I have ever met proceeds to tell me I can’t order one even though it closes at 4am. All I wanted was to have a chat but he just repeated the same thing while being at the back of the shop where I could barely hear him. I then bring him up on his poor customer service where he proceeds to swear at me.Dominos please sort your staff out at your london road location, it’s disgraceful.
Freyja Nash
I've ordered regularly from here, both delivery and collection. Everytime the pizza has been excellent. My main complements are towards the even distribution of toppings across the pizza. They clearly pay attention to detail.The only issue I've had with them over the years is one time whilst waiting for a delivery they called me to say they accidentally delivered my pizza to the wrong address ? They had recognised their mistake and called me before I had the chance to notice though. They apologised and quickly sent out a fresh one so honestly, can't fault them for that mistake.I'm mainly reviewing because I'm shocked by the low rating this store currently has. I've had nothing but good experience with them!
Lloyd Maynard
Kid-friendliness: Manager came to my house and was very polite and dealt with my order very well
amu mohnot
Pathetic. Domino's thin crust pizza was like eating cardboard dipped in lukewarm marinara. Zero crisp, zero flavor, and arrived colder than a penguin's belly. Big oof.
greggers (Greggers)
Possibly the worst phone call I’ve ever made in an attempt to find where my money has gone - ordered a pizza last night, it didn’t come - not an ounce of customer service in this branch.
CHAN Kwok Hei
Waited 3 hours, order never came, tried calling the store for millions times, no one answered, avoid this
Oliver Gray
No sign of order after hour and a half - the app said it had been delivered so called up and they assured it would be there within 15 minutes. Over two hours after ordering and still no sign, tried to call up again and nobody answered the phone. Don't bother.
AJ
I spoke to the manager after the mobile aap showed that my pizza meal is delivered but it wasn’t… The store manager declined identify his name & when I told him it’s his legal obligation to identify himself to the customer; he said it’s Krishna (I don’t know if it’s a real name).My pizza never arrived & I paid £29.99 for the meal deal, just Eat & Domino’s London road is bizarre, 1st worst experience with domino’s in England.Paid money & never got food delivered. I’ll raise it to the headquarters as it’s a serious complaint regarding rude & bad customer service & non delivering the food.
Jessica Emery
Man on phone was awful. Never order from this branch they are so rude.
Waited 3 hours for a cheese pizza. Desperate to go to bed and every time I called I was told “five minutes”. So frustrating!!!!
Costinel Putan
This delivery bicycle they didn’t respect traffic lights,they are riding everywhere and jump in front of cars
jacky fox
Tracker said delivered for 20 minutes before I got a call in which the driver only said "Hello this is Domino's Pizza" with no follow up. Received a call 15 minutes later telling me the driver said I hadn't picked up the call and so my order had to be refunded. Waited over 1 hour for nothing
robin garden
Why do people go here? It's just the worst pizza and it's not like Brighton does not offer other options.
Rob yn
I would give 0 starts if I could. Absolutely disgusting customer service from the manger! Had a called from the delivery driver stating he was outside but the buzzer didn’t work so I had to come down. Went down, no one was there, had another call and I’m trying to direct the driver where I am, standing outside in the freezing cold for 10 mins. Then went back upstairs and called the store. The manager said the driver was with me, he wasn’t. I said he’d called me 20 mins ago (it was 15, I was 5mins off) to which the manger replied he couldn’t have possibly as he only left the store 5 mins ago, I said I have the call records to prove to which he continued to claim I was lying. And when I corrected myself stating it was 15 mins ago and not 20, he then had a disgusting attitude stating I was so very wrong etc etc. I said I expected a refund as this is the second time I’ve had problems with them, he said he wil issue it and then BLOCK me from ordering from them again! Avoid like the plague! Disgusting store!
Ordered online via the app, incorrect order was delivered, had somebody else’s address on the box.Called the store twice and they said they will send out the correct order, two hours later and still no delivery.Would rather they would just say they are incapable of delivering it rather than lie to me.
On Saturday 2nd March. At 1:30 am. I tried to order a pizza. The most unprofessional employee I have ever met proceeds to tell me I can’t order one even though it closes at 4am. All I wanted was to have a chat but he just repeated the same thing while being at the back of the shop where I could barely hear him. I then bring him up on his poor customer service where he proceeds to swear at me.Dominos please sort your staff out at your london road location, it’s disgraceful.
I've ordered regularly from here, both delivery and collection. Everytime the pizza has been excellent. My main complements are towards the even distribution of toppings across the pizza. They clearly pay attention to detail.The only issue I've had with them over the years is one time whilst waiting for a delivery they called me to say they accidentally delivered my pizza to the wrong address ? They had recognised their mistake and called me before I had the chance to notice though. They apologised and quickly sent out a fresh one so honestly, can't fault them for that mistake.I'm mainly reviewing because I'm shocked by the low rating this store currently has. I've had nothing but good experience with them!
Kid-friendliness: Manager came to my house and was very polite and dealt with my order very well
Pathetic. Domino's thin crust pizza was like eating cardboard dipped in lukewarm marinara. Zero crisp, zero flavor, and arrived colder than a penguin's belly. Big oof.
Possibly the worst phone call I’ve ever made in an attempt to find where my money has gone - ordered a pizza last night, it didn’t come - not an ounce of customer service in this branch.
Waited 3 hours, order never came, tried calling the store for millions times, no one answered, avoid this
No sign of order after hour and a half - the app said it had been delivered so called up and they assured it would be there within 15 minutes. Over two hours after ordering and still no sign, tried to call up again and nobody answered the phone. Don't bother.
I spoke to the manager after the mobile aap showed that my pizza meal is delivered but it wasn’t… The store manager declined identify his name & when I told him it’s his legal obligation to identify himself to the customer; he said it’s Krishna (I don’t know if it’s a real name).My pizza never arrived & I paid £29.99 for the meal deal, just Eat & Domino’s London road is bizarre, 1st worst experience with domino’s in England.Paid money & never got food delivered. I’ll raise it to the headquarters as it’s a serious complaint regarding rude & bad customer service & non delivering the food.
Man on phone was awful. Never order from this branch they are so rude.
Restaurantji Recommends
Waited 3 hours for a cheese pizza. Desperate to go to bed and every time I called I was told “five minutes”. So frustrating!!!!
This delivery bicycle they didn’t respect traffic lights,they are riding everywhere and jump in front of cars
Tracker said delivered for 20 minutes before I got a call in which the driver only said "Hello this is Domino's Pizza" with no follow up. Received a call 15 minutes later telling me the driver said I hadn't picked up the call and so my order had to be refunded. Waited over 1 hour for nothing
Why do people go here? It's just the worst pizza and it's not like Brighton does not offer other options.
I would give 0 starts if I could. Absolutely disgusting customer service from the manger! Had a called from the delivery driver stating he was outside but the buzzer didn’t work so I had to come down. Went down, no one was there, had another call and I’m trying to direct the driver where I am, standing outside in the freezing cold for 10 mins. Then went back upstairs and called the store. The manager said the driver was with me, he wasn’t. I said he’d called me 20 mins ago (it was 15, I was 5mins off) to which the manger replied he couldn’t have possibly as he only left the store 5 mins ago, I said I have the call records to prove to which he continued to claim I was lying. And when I corrected myself stating it was 15 mins ago and not 20, he then had a disgusting attitude stating I was so very wrong etc etc. I said I expected a refund as this is the second time I’ve had problems with them, he said he wil issue it and then BLOCK me from ordering from them again! Avoid like the plague! Disgusting store!