Slow service. Ordering food delivered to the car, hot drinks without sugars, McFlurries and happy meals with zero napkins. But last time cold drink without straw.My husband use to get salads instead of fries, should’ve a fork and mostly don’t get it.Food is good, reasonable priced as well. But the service isn’t great.
Jean Main
Ordered food from here one of our drinks was completely flat and watery, had one smoothie be half empty clearly wasn't tampered with so it couldn't have been the delivery driver drinking it, our food was complete stone cold however the taste of the food and everything was pretty good tried calling up didn't get response until the third try, got told that it's the delivery companies problem and not McDonald's even though it was equality of the food and the drinks and not the drivers for all the deliveries companies fault. A bit disappointing that a company can't take accountability for when they mess up their own food don't blame third-party services.
Ryan Steer
Waited over an hour for food, chased twice in that time. After 70mins gave up. The Manager was indifferent and offered no apology, we did of course get a refund but really disappointing experience. Worst branch in Brighton for
Gheorghe Vasilache
I had never seen that dirty restaurant in my life, and food was worse . Was early in the morning. Never eating again
Neon
Ray Kroc would be turning in his grave at the service and standards at this McDonald's. Ordered a breakfast muffin, waited 21 minutes and they still got the order wrong. Speedy system is definitely not working here. If you want fast good service you will not find it here.
Padmini Rao
Terrible customer service! I arrived around 11 at night, and the manager was unbelievably rude. When I inquired about the excessively dry nuggets and requested a replacement, the manager had the nerve to insinuate that I was seeking free food. How can you serve suchg dry food in the first place? And then, when questioned, have the audacity to accuse us of wanting freebies? According to your incompetent manager, merely taking a bite of nuggets in the wrap renders it "half eaten." Absolute nonsense! What kind of customer service is this?
Mandy
Will not be going to marina McDonald's again was told to park up then food came was stone cold burger looked like it had been sat on the chips were rock hard whole lot went in the bin disgusting
Luzia Costa
Haven't been there for awhile.Love it.
Giles Wright
One of my regular haunts for a late night (after the witching hours) snack or something more satisfying.Great staff. Great company if you don't mind introducing yourself to the table next door...!Parking: YOU ARE SORTED and SALTED in your seat if you like...
Fatim Saadan
Long wait. Good that it's 24 hrs but you have to wait forever to ger your food.
Extremely busy, about a 30-minute wait. But the food was fine.Parking: You can use JustPark to park for longer than 2 hours at the Asda.
Wojtek Galicz
Not once and not twice i have got my food in the bag, took it home to find out that stuff is missing from the order, at this point its not even funny, It is really not too hard to check order twice. Wasnt even busy.
Henry Mcgahan
Machines aren’t working, I’ve come here twice just to get a milkshake & frappe, both times had to wait 30+ minutes. Dirtiest McDonald’s I’ve ever step foot in, get new managers & more staff or shut the place down for good.
Marg Macd
VERY busy. Weird queuing system so we didn't know our order was ready to collect from counter. Food was okay. Best thing is the touch ordering screens that are great for kids to take charge.
Slow service. Ordering food delivered to the car, hot drinks without sugars, McFlurries and happy meals with zero napkins. But last time cold drink without straw.My husband use to get salads instead of fries, should’ve a fork and mostly don’t get it.Food is good, reasonable priced as well. But the service isn’t great.
Ordered food from here one of our drinks was completely flat and watery, had one smoothie be half empty clearly wasn't tampered with so it couldn't have been the delivery driver drinking it, our food was complete stone cold however the taste of the food and everything was pretty good tried calling up didn't get response until the third try, got told that it's the delivery companies problem and not McDonald's even though it was equality of the food and the drinks and not the drivers for all the deliveries companies fault. A bit disappointing that a company can't take accountability for when they mess up their own food don't blame third-party services.
Waited over an hour for food, chased twice in that time. After 70mins gave up. The Manager was indifferent and offered no apology, we did of course get a refund but really disappointing experience. Worst branch in Brighton for
I had never seen that dirty restaurant in my life, and food was worse . Was early in the morning. Never eating again
Ray Kroc would be turning in his grave at the service and standards at this McDonald's. Ordered a breakfast muffin, waited 21 minutes and they still got the order wrong. Speedy system is definitely not working here. If you want fast good service you will not find it here.
Terrible customer service! I arrived around 11 at night, and the manager was unbelievably rude. When I inquired about the excessively dry nuggets and requested a replacement, the manager had the nerve to insinuate that I was seeking free food. How can you serve suchg dry food in the first place? And then, when questioned, have the audacity to accuse us of wanting freebies? According to your incompetent manager, merely taking a bite of nuggets in the wrap renders it "half eaten." Absolute nonsense! What kind of customer service is this?
Will not be going to marina McDonald's again was told to park up then food came was stone cold burger looked like it had been sat on the chips were rock hard whole lot went in the bin disgusting
Haven't been there for awhile.Love it.
One of my regular haunts for a late night (after the witching hours) snack or something more satisfying.Great staff. Great company if you don't mind introducing yourself to the table next door...!Parking: YOU ARE SORTED and SALTED in your seat if you like...
Long wait. Good that it's 24 hrs but you have to wait forever to ger your food.
Restaurantji Recommends
Extremely busy, about a 30-minute wait. But the food was fine.Parking: You can use JustPark to park for longer than 2 hours at the Asda.
Not once and not twice i have got my food in the bag, took it home to find out that stuff is missing from the order, at this point its not even funny, It is really not too hard to check order twice. Wasnt even busy.
Machines aren’t working, I’ve come here twice just to get a milkshake & frappe, both times had to wait 30+ minutes. Dirtiest McDonald’s I’ve ever step foot in, get new managers & more staff or shut the place down for good.
VERY busy. Weird queuing system so we didn't know our order was ready to collect from counter. Food was okay. Best thing is the touch ordering screens that are great for kids to take charge.
Food was cold and the coke was diluted