Waited 45 minutes only for them to cancel my order with no explanation and wouldn’t answer the phone when I tried calling. ?
Beth Murphy
Don’t order waited 45 min and no pizza turned up and tried to call but ghosted us and still on making
Julie Ridpath
The pizzas were delivered cold had to warm up in the oven before we could eat them, had to order from you as you were the only pizza place open and you could not get our order
MRBLING74
Charged for 2 large pizzas got 2 small pizzas for £27 . Pizzas weren’t great either. I don’t think I’ll come back !!! I would advise others not to go here
dasyanya
Food is dry and not tasty. Garlic Sticks are over cooked and same with Cinnamon sticks, same as Garlic bread but just topped with a spice. Instead of ordered BBQ wings they brought chicken nuggets again dry and not tasty. Disappointed, dissatisfied and will never order again. In the past it was really good place, but now completely disgusting.
Edward
I present to you, Papa John’s infamous “double pepperoni” pizza. Succinctly burnt with extra chewy inedible dough, a wonky shape akin a stroke victim, and the haunting unanswerable question, “how little pepperoni would there be on a normal pepperoni pizza?”All of my pizzas and sides came in a similar menacingly overcooked and poorly thrown together format - so much so, I had to throw away more than three quarters of my order.This is my first time trying Papa John’s as well; lucky was I to have not had this experience up until now, I miss those blissfully ignorant days already - unaware of how good I had it.
Toby Maher
Got my order completely wrong waited hours for the wrong pizzas to arrive stone cold and tasted stale and disgusting, called and complained, manager promised refund as she said it was too late to send out a new order, kept chasing and chasing every week, and everytime they said it would be paid in 5 days, it’s been 3 months now still no refund, now a new manager has come in he said “it’s not his problem and won’t refund me” was very rude on the phone tried to remind him that’s not how consumer law works in the UK and he can’t just refuse to refund something which has already been agreed by the same company, kept interrupting me and said it’s not his problem go online and complain (which I have with no response) then eventually hung up and won’t answer the phone. Will do a charge back through bank anyway but they’ve just lost a load of customers (used to place orders for corporate firm) but I can see from the other views this place is worse than ever now with appalling management that are too lazy to even speak on the phone let alone make good pizza.
Justin Duncan
Ordered a collection. The pizza was well made and tasted delicious and fresh. The staff was very polite. Top marks!
Rebeka Stech
Pizzas do not look like in other papa johns . Like no effort put in to it. But it was edible.
Brighton Cocktail Services
Waited an hour to be told the pizza oven wasn't working properly. Then every five minutes the guy kept saying "ready in two minutes". This went on for twenty minutes, he lied.
Worse takeaway I have had in a long time. As a treat for my child’s birthday we ordered a takeaway supper so disappointing. The order was wrong, we ordered a pizza with the onions taken off and they ignored this completely and it was covered in onions, so this went in the bin. Paid 59p each for 4 dips and they were all wrong and not the ones we had ordered. The food was over cooked and Luke warm. The pizzas boxes looked like someone had been sat on them for the journey. There were burned bits on everything. The garlic bread was so dry and chewy it was hard to eat and didn’t taste like there was any garlic on it at all. Waste of money I would never order from here again and the thought of having food from here makes me feel sick, never again.
Tom Phillips
Ordered a pizza and some sides, my order arrived an hour later, missing the extra dips I paid for and the vegan pizza I ordered came with bits of pepperoni on it. Called to try and get it sorted, was told the manager is busy and will get back to me, it’s been 4 days and nobody called. Next time will be ordering from domino’s, at least when they make a mistake they amend it, at least from my experience.
Suki Westmore
Hard to review food I haven't received however 2 hrs after placing my order I'm furious. No food, no answer on the phone, no update on their tracker.Do I go elsewhere and risk not getting a ref at some point in the future... I daren't I can't af this.Utterly useless!
mollay2018
So disappointing - I highly suggest to order from elsewhere. The tracker never updated to let me know food was on the way - I had to call twice and my food finally arrived 2 hours later and stone cold! Shocking. Staff seemed friendly enough but are seriously letting themselves down with their levels of service. There are plenty of other delivery choices in Brighton so this Papa John’s branch really need to buck their ideas up!
Jamie Banks
Not happy because we have been waiting for 2 hours and are ordered has been cancelled and we can’t get a refund there not answering the call they keep putting the phone down
Waited 45 minutes only for them to cancel my order with no explanation and wouldn’t answer the phone when I tried calling. ?
Don’t order waited 45 min and no pizza turned up and tried to call but ghosted us and still on making
The pizzas were delivered cold had to warm up in the oven before we could eat them, had to order from you as you were the only pizza place open and you could not get our order
Charged for 2 large pizzas got 2 small pizzas for £27 . Pizzas weren’t great either. I don’t think I’ll come back !!! I would advise others not to go here
Food is dry and not tasty. Garlic Sticks are over cooked and same with Cinnamon sticks, same as Garlic bread but just topped with a spice. Instead of ordered BBQ wings they brought chicken nuggets again dry and not tasty. Disappointed, dissatisfied and will never order again. In the past it was really good place, but now completely disgusting.
I present to you, Papa John’s infamous “double pepperoni” pizza. Succinctly burnt with extra chewy inedible dough, a wonky shape akin a stroke victim, and the haunting unanswerable question, “how little pepperoni would there be on a normal pepperoni pizza?”All of my pizzas and sides came in a similar menacingly overcooked and poorly thrown together format - so much so, I had to throw away more than three quarters of my order.This is my first time trying Papa John’s as well; lucky was I to have not had this experience up until now, I miss those blissfully ignorant days already - unaware of how good I had it.
Got my order completely wrong waited hours for the wrong pizzas to arrive stone cold and tasted stale and disgusting, called and complained, manager promised refund as she said it was too late to send out a new order, kept chasing and chasing every week, and everytime they said it would be paid in 5 days, it’s been 3 months now still no refund, now a new manager has come in he said “it’s not his problem and won’t refund me” was very rude on the phone tried to remind him that’s not how consumer law works in the UK and he can’t just refuse to refund something which has already been agreed by the same company, kept interrupting me and said it’s not his problem go online and complain (which I have with no response) then eventually hung up and won’t answer the phone. Will do a charge back through bank anyway but they’ve just lost a load of customers (used to place orders for corporate firm) but I can see from the other views this place is worse than ever now with appalling management that are too lazy to even speak on the phone let alone make good pizza.
Ordered a collection. The pizza was well made and tasted delicious and fresh. The staff was very polite. Top marks!
Pizzas do not look like in other papa johns . Like no effort put in to it. But it was edible.
Waited an hour to be told the pizza oven wasn't working properly. Then every five minutes the guy kept saying "ready in two minutes". This went on for twenty minutes, he lied.
Restaurantji Recommends
Worse takeaway I have had in a long time. As a treat for my child’s birthday we ordered a takeaway supper so disappointing. The order was wrong, we ordered a pizza with the onions taken off and they ignored this completely and it was covered in onions, so this went in the bin. Paid 59p each for 4 dips and they were all wrong and not the ones we had ordered. The food was over cooked and Luke warm. The pizzas boxes looked like someone had been sat on them for the journey. There were burned bits on everything. The garlic bread was so dry and chewy it was hard to eat and didn’t taste like there was any garlic on it at all. Waste of money I would never order from here again and the thought of having food from here makes me feel sick, never again.
Ordered a pizza and some sides, my order arrived an hour later, missing the extra dips I paid for and the vegan pizza I ordered came with bits of pepperoni on it. Called to try and get it sorted, was told the manager is busy and will get back to me, it’s been 4 days and nobody called. Next time will be ordering from domino’s, at least when they make a mistake they amend it, at least from my experience.
Hard to review food I haven't received however 2 hrs after placing my order I'm furious. No food, no answer on the phone, no update on their tracker.Do I go elsewhere and risk not getting a ref at some point in the future... I daren't I can't af this.Utterly useless!
So disappointing - I highly suggest to order from elsewhere. The tracker never updated to let me know food was on the way - I had to call twice and my food finally arrived 2 hours later and stone cold! Shocking. Staff seemed friendly enough but are seriously letting themselves down with their levels of service. There are plenty of other delivery choices in Brighton so this Papa John’s branch really need to buck their ideas up!
Not happy because we have been waiting for 2 hours and are ordered has been cancelled and we can’t get a refund there not answering the call they keep putting the phone down