Tried to use a legitimate meal deal voucher. The server said the voucher was confusing, and he didn't understand it (2 meals for 8.99). When questioned said the manager didn't accept vouchers after 6pm. Not a condition of the voucher, nor communicated anywhere in store. Asked if manager could be questioned and they were conveniently not available. Total cheapskate dross, clearly lying. Really bad customer service.
Marc Brightside (Author)
Honestly, the food was basically fine (it's Subway, you know what you're getting) but can we talk about the guy who served me today? I'm not even 100% sure he worked there; he wasn't wearing a uniform, just a generic red hoodie, and didn't seem to understand the difference between chicken and turkey to start with. Also, I attempted to use a voucher which was perfectly valid and in-date, and only after paying did I realise that the guy just pressed some random buttons on the screen and charged me the full amount without doing anything, presumably because he didn't know how to process vouchers. The sandwich itself was also a bit of a mess presentation-wise, my man just could not care less about his work. I would give this branch a 2/5, but honestly, there are like three other Subways in Brighton, just go to one of those instead. It's the same food, and they might actually have employees with manners and a brain.
Critically Clueless Writes
Not the best subway in Brighton. Small, grumpy servers, but it's subway. You know it's good
Pricope Ionut
Very inept staff working here in the night shifts. Few times I've ordered from here, only to have either missing items, cold food or subs with the wrong toppings and VERY long delivery time, even for simple orders, despite living under 15 minutes away from the shop. (I know it's not the delivery driver's fault, because once they picked up the food, it usually arrived in under 10 minutes to my door)I'm done trying to give this place a chance to redeem itself, this is THE WORST Subway in Brighton and Hove. Avoid it like the plague! Still not sure how it managed to stay open for so long.
Joe Lodge
I was served by a very rude woman who did not have an ounce of respect in her. Was rushed along and made to feel like I was not welcome to purchase food from this store.There are many other subways in this area, try them instead and give this one a miss.
Tony
Closing time wrong. Closed at 01.30 1 March 2023, not the advertised 04:30.
Golsa
Very rude staff and bad customer service closed the shop early and wouldn’t serve us
Maisie Walker
Fast service places seems a bit dingy though
Goldiee
Very rude staff and bad customer service closed the shop early and wouldn’t serve us
Very rude staff and bad customer service closed the shop early and wouldn’t serve us
Ellie Donnelly
Awful customer service by Tejan!! I went too this subway last night for a quick snack! This one particular staff was very rude and another girl had too complain as she was vegetarian and they had put chicken into her subway! When she complained they denied it and said they don’t know what it is! I said that is most definitely chicken and a staff member named Tejan called me a Nerd and was very rude towards his customers! He argued with me and told me he doesn’t need my money and left me no choice but too leave and go somewhere else to get some food! Three other people also left because of Tejan as his customer service was appalling!! Very rude man
Deborah morris
Meatballs was meant to have just been cooked when I my order came the meatballs were still stone cold.
Ernest Joslin
It was a decent Subway. When you've seen one you've pretty much seen them all!
Alex Miller
Cheap and tastyIf you in SumatraIf you are in TrinidadSubway, right way for anryiesLol
Had a subway egg here. Exactly how you’d think.
Tried to use a legitimate meal deal voucher. The server said the voucher was confusing, and he didn't understand it (2 meals for 8.99). When questioned said the manager didn't accept vouchers after 6pm. Not a condition of the voucher, nor communicated anywhere in store. Asked if manager could be questioned and they were conveniently not available. Total cheapskate dross, clearly lying. Really bad customer service.
Honestly, the food was basically fine (it's Subway, you know what you're getting) but can we talk about the guy who served me today? I'm not even 100% sure he worked there; he wasn't wearing a uniform, just a generic red hoodie, and didn't seem to understand the difference between chicken and turkey to start with. Also, I attempted to use a voucher which was perfectly valid and in-date, and only after paying did I realise that the guy just pressed some random buttons on the screen and charged me the full amount without doing anything, presumably because he didn't know how to process vouchers. The sandwich itself was also a bit of a mess presentation-wise, my man just could not care less about his work. I would give this branch a 2/5, but honestly, there are like three other Subways in Brighton, just go to one of those instead. It's the same food, and they might actually have employees with manners and a brain.
Not the best subway in Brighton. Small, grumpy servers, but it's subway. You know it's good
Very inept staff working here in the night shifts. Few times I've ordered from here, only to have either missing items, cold food or subs with the wrong toppings and VERY long delivery time, even for simple orders, despite living under 15 minutes away from the shop. (I know it's not the delivery driver's fault, because once they picked up the food, it usually arrived in under 10 minutes to my door)I'm done trying to give this place a chance to redeem itself, this is THE WORST Subway in Brighton and Hove. Avoid it like the plague! Still not sure how it managed to stay open for so long.
I was served by a very rude woman who did not have an ounce of respect in her. Was rushed along and made to feel like I was not welcome to purchase food from this store.There are many other subways in this area, try them instead and give this one a miss.
Closing time wrong. Closed at 01.30 1 March 2023, not the advertised 04:30.
Very rude staff and bad customer service closed the shop early and wouldn’t serve us
Fast service places seems a bit dingy though
Very rude staff and bad customer service closed the shop early and wouldn’t serve us
Restaurantji Recommends
Very rude staff and bad customer service closed the shop early and wouldn’t serve us
Awful customer service by Tejan!! I went too this subway last night for a quick snack! This one particular staff was very rude and another girl had too complain as she was vegetarian and they had put chicken into her subway! When she complained they denied it and said they don’t know what it is! I said that is most definitely chicken and a staff member named Tejan called me a Nerd and was very rude towards his customers! He argued with me and told me he doesn’t need my money and left me no choice but too leave and go somewhere else to get some food! Three other people also left because of Tejan as his customer service was appalling!! Very rude man
Meatballs was meant to have just been cooked when I my order came the meatballs were still stone cold.
It was a decent Subway. When you've seen one you've pretty much seen them all!
Cheap and tastyIf you in SumatraIf you are in TrinidadSubway, right way for anryiesLol