Every time we’ve been in here, always had really slow, un-friendly, surly staff serving us. Today Saturday 16th it took SO long for them to serve each customer, it was almost a joke. We were watching them and it was like they were going in slow motion and without cracking their faces once. Everyone was complaining. I always try to give the staff the benefit of the doubt, but this was the worst ever. Then they only warmed up half of our food items to start with and told us to sit down as the rest would be about 5-10 mins. So only half of us had our hot food and couldn’t relax as kept looking out for the other items. Then after what seemed like ages, realised it had just been left on the counter getting cold. We were even sitting within their eye line, they could’ve just told us it was there or even quickly brought it over. The table behind us were saying they’d had the same bad service also.
Paul McMahon
Quick service from friendly staff. All good!
Cliffvincent
Dirty tables! I had to clear the table by myself, whilst the 2 members of staff were too busy chatting in the deserted cafe. I went to the empty counter to place my order, however one of the staff then decided to clear the remaining tables and the second member of staff had disappeared, leaving me waiting and not a word was said to me. Rude staff so left to give my money in a more customer friendly establishment.
Alan mc naughton
Great place for a snack and coffee ??
Deborah K
This place has gone downhill. - (central Eastbourne) it used to be busy and welcoming- people meeting up - no more the hygiene is not up to scratch - l don't think 'stuffing' a sandwich while making the coffee / wiping your mouth with the back of your hand and still making the coffee is in the hygiene guidelines ! staff opinionated and loud on serving counter (1) toilets 1 out of order / the other lacking in disposables - soap/ toilet paper. no soft seating only chairs and tables - old fashioned cafe style not the costa that was
Richard Kirk
Great coffee, especially the free one!
Google user
Such wonderful staff. My card didn't work. My kids were being kids............ My husband was around the corner... so the lovely lady let me get the kids settled and wait till my husband sent me a gift voucher to pay. Great kind service. Very much appreciated.
Amber Page
Such wonderful staff. My card didn't work. My kids were being kids............ My husband was around the corner... so the lovely lady let me get the kids settled and wait till my husband sent me a gift voucher to pay. Great kind service. Very much appreciated.Vegetarian options: Lots of cakes and snacks good for my dairy free child and my vegan diet.Kid-friendliness: The staff are always helpful and never mind kids that are being boisterous
Sabrina Mepham
Service was good and fast until I got back to my table, took a sip of my Iced Latte that I ordered and it had syrup in it which I didn't ask for. I had to go up to the counter again, told the young woman it had syrup in, I didn't order syrup and can I have another without the syrup. She said she'll make me another without syrup and then carried on to say they always put a standard shot of syrup in a Iced Latte and that I should've said I didn't want it at the till.Really not happy with that response and thought it was quite rude how she said it. My regular drink is Iced Latte and I have it all the time from various Costa's and this is the first time it's ever came with a shot of syrup so No that's not true !!! And frankly she should of said that at the till and asked if I was ok with that.. then I would of said no I want it without. Some people can't have sugar and that would of caused me a problem had I of been one of those people.She needs to learn and be trained how to make a proper Iced Latte !!!!Won't be returning simply because of her rude attitude !!!!
David victor Powell
Just love the chocolate, this time i had a Victoria sponge muffin as wellYUMMY
expensive for a coffee but great coffee and atmosphere
Max Steiner
The food tasts very good. The employees are very friendly and nice, the service was fast and the prices are inexpensive. A recommondation for everyone.
Max Musterman
The staff ist really polite, fast and the food is also really good. I would definetly recommend this place?
Robin S
Super friendly staff and absolutely delicious hot and cold drinks and cakes. 5 stars ?
Jakob Lechner
Very Nice Location, Really Friendly People, nice prices for very delicious food, just great!Or in German: Sehr Edel
Every time we’ve been in here, always had really slow, un-friendly, surly staff serving us. Today Saturday 16th it took SO long for them to serve each customer, it was almost a joke. We were watching them and it was like they were going in slow motion and without cracking their faces once. Everyone was complaining. I always try to give the staff the benefit of the doubt, but this was the worst ever. Then they only warmed up half of our food items to start with and told us to sit down as the rest would be about 5-10 mins. So only half of us had our hot food and couldn’t relax as kept looking out for the other items. Then after what seemed like ages, realised it had just been left on the counter getting cold. We were even sitting within their eye line, they could’ve just told us it was there or even quickly brought it over. The table behind us were saying they’d had the same bad service also.
Quick service from friendly staff. All good!
Dirty tables! I had to clear the table by myself, whilst the 2 members of staff were too busy chatting in the deserted cafe. I went to the empty counter to place my order, however one of the staff then decided to clear the remaining tables and the second member of staff had disappeared, leaving me waiting and not a word was said to me. Rude staff so left to give my money in a more customer friendly establishment.
Great place for a snack and coffee ??
This place has gone downhill. - (central Eastbourne) it used to be busy and welcoming- people meeting up - no more the hygiene is not up to scratch - l don't think 'stuffing' a sandwich while making the coffee / wiping your mouth with the back of your hand and still making the coffee is in the hygiene guidelines ! staff opinionated and loud on serving counter (1) toilets 1 out of order / the other lacking in disposables - soap/ toilet paper. no soft seating only chairs and tables - old fashioned cafe style not the costa that was
Great coffee, especially the free one!
Such wonderful staff. My card didn't work. My kids were being kids............ My husband was around the corner... so the lovely lady let me get the kids settled and wait till my husband sent me a gift voucher to pay. Great kind service. Very much appreciated.
Such wonderful staff. My card didn't work. My kids were being kids............ My husband was around the corner... so the lovely lady let me get the kids settled and wait till my husband sent me a gift voucher to pay. Great kind service. Very much appreciated.Vegetarian options: Lots of cakes and snacks good for my dairy free child and my vegan diet.Kid-friendliness: The staff are always helpful and never mind kids that are being boisterous
Service was good and fast until I got back to my table, took a sip of my Iced Latte that I ordered and it had syrup in it which I didn't ask for. I had to go up to the counter again, told the young woman it had syrup in, I didn't order syrup and can I have another without the syrup. She said she'll make me another without syrup and then carried on to say they always put a standard shot of syrup in a Iced Latte and that I should've said I didn't want it at the till.Really not happy with that response and thought it was quite rude how she said it. My regular drink is Iced Latte and I have it all the time from various Costa's and this is the first time it's ever came with a shot of syrup so No that's not true !!! And frankly she should of said that at the till and asked if I was ok with that.. then I would of said no I want it without. Some people can't have sugar and that would of caused me a problem had I of been one of those people.She needs to learn and be trained how to make a proper Iced Latte !!!!Won't be returning simply because of her rude attitude !!!!
Just love the chocolate, this time i had a Victoria sponge muffin as wellYUMMY
Restaurantji Recommends
expensive for a coffee but great coffee and atmosphere
The food tasts very good. The employees are very friendly and nice, the service was fast and the prices are inexpensive. A recommondation for everyone.
The staff ist really polite, fast and the food is also really good. I would definetly recommend this place?
Super friendly staff and absolutely delicious hot and cold drinks and cakes. 5 stars ?
Very Nice Location, Really Friendly People, nice prices for very delicious food, just great!Or in German: Sehr Edel