If I could give 0 I would. I am absolutely appalled by the experience I had today, i am genuinely heartbroken.My partner and I went in for our break at work (we also work in the food service industry) we ordered a vegan soy pepperoni pizza with mozzarella cheese. Collected our order with no issues then went to eat in on the bench outside.We finished the pizza and as my partner went to bin the box, he told me, a vegetarian of eleven years, that the box said pepperoni not vegan pepperoni. At this point I was pretty anxious but we assumed this was a printing error, so popped back in to check, where they informed me that I had in fact eaten an animal.At this point I had left the restaurant, distraught, sobbing, choking and gagging. I did not receive an apology from the member of staff who made this error, and instead tried to blame my partner by telling him he had ordered the wrong thing, he was stood right next to me and absolutely did not order the wrong item.The manager offered us a free pizza and did give an apology but unfortunately a pizza simply does not make up for this horrific mistake that has now left me incredibly anxious regarding eating out.As I said, I work in the industry and I understand mistakes do happen, but veganism/vegetarianism under the 2010 equality act fall under protected characteristics as a philosophical belief, and a mistake of this magnitude without an apology from the staff member who made it is simply unforgivable and unacceptable.Vegetarian options: Vegetarian dietary guidelines were not followed whatsoever
Leon S
Well placed with good parking to wait for that fresh pizza ? ?
Tasawar Khan
Great staff, friendly service and shout out to Faisal and Shubham for good service.
Lord Lucan
Good value , usually good enough Pizza especially for the
Ally Western
Surprised to see so few positive reviews.We have has 10+ orders from here. Pizza's are always hot and delivered promptly by friendly staff.No complaints here and will continue to use them.Vegetarian options: Vegetarian Peperoni is not bad! Makes a change to a plain veg pizza .
Bella Nicholls
Ordered a pizza and when we got home the pizza had very little to no cheese on and tasted very off to the point we couldn’t eat it, called up to let them know and the staff were absolutely disgustingly rude over the phone, didn’t get offered a refund or any compensation at all, when you pay £21 for a pizza you expect it to at least have cheese on, this is the second time this has happened. I honestly can’t believe how rude the staff were, I will definitely not be ordering from here again and I recommend you don’t!
John Hunt
Nice pizza & friendly staff.
William Wilson
The down side they don't take cash not all people carry cards
David C
Fashionable to say it's bad but rarely had a bad pizza from here. Flavour wise the base has always got that tangy tomato punch and the garlic and herb dip just can't be beaten. At least twice as tasty as the more trendy "Slice" opposite, at a fraction of the cost.Can't comment on delivery because always collect. Regularly you'll find superb app deals. Not uncommon to get a 2 topping medium for £5.99 and a large £7.99. Outrageously good value that.
Harjeet Singh
I have a very pleasent experience having a great pizza specially thanks to Mr shubham store manager helped me to place my order we should appreciate this kind of manager.
Friendly staff and nice pizza with lots of toppings
Bradley Roth
Pizza with half the base missing toppings. Only offered refund or another 1 hour wait for remake. For £21 I expect a hot pizza with toppings. Disgusting pizza and terrible service.
JOEL FREEDMAN
Delivery drivers couldn't find thier way out of a paper bag,Store doesn't want to know and will not accept any blame for employing drivers that are quite frankly useless,Cancels your order and simply refunds without actually trying to deliver.
A Gill
The pizzas and food arrived cold. Deliver driver turned up over 1hr 40 mins placing order. Told him food was cold and he walked away with food. Called Epping branch to complain and told it would take over an hour plus for food to arrive which would be past 9 o'clock too late for my young children. Requested a refund and given a run around for over 20 mins and and still not clear on my refund and told to go online for my refund which I could not find. Whilst waiting to speak to manger, delivery deriver told me not to order after 5 o'clock as it was a shambles Friday and Saturday nights.
If I could give 0 I would. I am absolutely appalled by the experience I had today, i am genuinely heartbroken.My partner and I went in for our break at work (we also work in the food service industry) we ordered a vegan soy pepperoni pizza with mozzarella cheese. Collected our order with no issues then went to eat in on the bench outside.We finished the pizza and as my partner went to bin the box, he told me, a vegetarian of eleven years, that the box said pepperoni not vegan pepperoni. At this point I was pretty anxious but we assumed this was a printing error, so popped back in to check, where they informed me that I had in fact eaten an animal.At this point I had left the restaurant, distraught, sobbing, choking and gagging. I did not receive an apology from the member of staff who made this error, and instead tried to blame my partner by telling him he had ordered the wrong thing, he was stood right next to me and absolutely did not order the wrong item.The manager offered us a free pizza and did give an apology but unfortunately a pizza simply does not make up for this horrific mistake that has now left me incredibly anxious regarding eating out.As I said, I work in the industry and I understand mistakes do happen, but veganism/vegetarianism under the 2010 equality act fall under protected characteristics as a philosophical belief, and a mistake of this magnitude without an apology from the staff member who made it is simply unforgivable and unacceptable.Vegetarian options: Vegetarian dietary guidelines were not followed whatsoever
Well placed with good parking to wait for that fresh pizza ? ?
Great staff, friendly service and shout out to Faisal and Shubham for good service.
Good value , usually good enough Pizza especially for the
Surprised to see so few positive reviews.We have has 10+ orders from here. Pizza's are always hot and delivered promptly by friendly staff.No complaints here and will continue to use them.Vegetarian options: Vegetarian Peperoni is not bad! Makes a change to a plain veg pizza .
Ordered a pizza and when we got home the pizza had very little to no cheese on and tasted very off to the point we couldn’t eat it, called up to let them know and the staff were absolutely disgustingly rude over the phone, didn’t get offered a refund or any compensation at all, when you pay £21 for a pizza you expect it to at least have cheese on, this is the second time this has happened. I honestly can’t believe how rude the staff were, I will definitely not be ordering from here again and I recommend you don’t!
Nice pizza & friendly staff.
The down side they don't take cash not all people carry cards
Fashionable to say it's bad but rarely had a bad pizza from here. Flavour wise the base has always got that tangy tomato punch and the garlic and herb dip just can't be beaten. At least twice as tasty as the more trendy "Slice" opposite, at a fraction of the cost.Can't comment on delivery because always collect. Regularly you'll find superb app deals. Not uncommon to get a 2 topping medium for £5.99 and a large £7.99. Outrageously good value that.
I have a very pleasent experience having a great pizza specially thanks to Mr shubham store manager helped me to place my order we should appreciate this kind of manager.
Restaurantji Recommends
Do not order from here they’re terrible
Friendly staff and nice pizza with lots of toppings
Pizza with half the base missing toppings. Only offered refund or another 1 hour wait for remake. For £21 I expect a hot pizza with toppings. Disgusting pizza and terrible service.
Delivery drivers couldn't find thier way out of a paper bag,Store doesn't want to know and will not accept any blame for employing drivers that are quite frankly useless,Cancels your order and simply refunds without actually trying to deliver.
The pizzas and food arrived cold. Deliver driver turned up over 1hr 40 mins placing order. Told him food was cold and he walked away with food. Called Epping branch to complain and told it would take over an hour plus for food to arrive which would be past 9 o'clock too late for my young children. Requested a refund and given a run around for over 20 mins and and still not clear on my refund and told to go online for my refund which I could not find. Whilst waiting to speak to manger, delivery deriver told me not to order after 5 o'clock as it was a shambles Friday and Saturday nights.