I came in to take away a full size party cake off the counter for the first time. I waited at the sign to be seated/to be served and was studiously ignored. I understand they're short staffed but they didn't even acknowledge me. I went to the counter myself and then left. Poor service.
Adrian Martinez
It looks nice, that's about it. The service wasn't great because there didn't seem to be enough staff. Servers looked overly stressed. The food wasn't interesting at all. We had a vegetarian skillet, all day bkfts, and kids pancakes. There wasn't much flavor to any of it. Pancakes were even hard!I wouldn't recommend it.
Rayhana Rahman
The new refit looks good. Very busy and definitely worth a visit. Good selection of food as well as cakes. Didn't have to wait long for a table. As food is cooked fresh, expect a bit of a wait for it to arrive well worth it.
Nicole
They have redone the entire style for the restaurant which is really nice but Staff were particularly rude. I asked for a glass of water and I could see he was huffing and puffing because the restaurant was busy but I wouldn’t mind waiting. He then gave me a soaking glass of water with black bits in it and walked away. I then ran back towards him to let him know, he told me ‘ok’ but ignored me and continued to do other things. I felt awful having to be treated this way just because of a glass of water. I am definitely not coming here again if he still works there. Awful
Dagwoodbilly
We called into this restaurant at Cribbs Causeway for a morning brunch and had the toasted sourdough BLT’s priced at £9.95. Had these been sandwiches ‘made with integrity’ I would have not have had a complaint, regrettably they totally lacked filling and hence integrity in the making. The sandwich consisted of a tired and wilted lettuce leaf, one mini tomato cut into two and one measly rasher of streaky bacon. A total rip off for £9.95. Many of these Valerie restaurants went into liquidation as a result of the pandemic and I can certainly see why this happened. How on Earth is this place surviving selling food which is very poor value for money such as our experiences on a daily basis? It amazes us how this place is surviving serving up sandwiches of this quality is beyond belief. No one with a mediocre of common sense would ever wish to return to this place and be totally ripped off, particularly for a second time, when there is extensive competition in this Mall which gives MUCH MUCH BETTER VALUE FOR MONEY. We naturally will NOT be returning…………to VALERIE’S any time soon.
michael polillo
Very disappointed we’ve been many times for for a coffee ,lunch and cakes ,but this will be our last time being in this line for business myself I do think it’s down to management. Short staff waiting for someone to show us to a table took ages while the shop was only half full , only half of our order had been brought to the table no apologies staff looked miserable. We regularly travel aboard to different European countries snd we enjoy going into different coffee:cakes shops and what a massive difference in the customer service .
L'Egoiste
Very disappointed. They close 1hr earlier than displayed time! Previously had a lovely afternoon tea experience but this time we (family of 4) arrived after being at the cinema for afternoon tea 1hr before their closing time.Suspected something was up when no one came to show us to a table at the entrance even though we were clearly visible. Only after waiting we sat at a table and were told by a staff member sitting at the next table that they are only accepting takeaway orders! I get this may suit the staff in leaving work on time i.e. at 17.00, but is not clearly ideal towards customers who see the time states they are open for business until 17.00. Just put 16.00, as it is I will just take my custom elsewhere.
T M G
Awful experience from start to finish!You can wait for a good few minutes before they will serve you if you are at the till and if you have a table service ,,, good luck!There is no concept of acknowledge customers are preparing their order in the way day arrived (till service)And it’s nothing, but three star bakeryOn the back of known brand, but of course at extortionate prices!Even McDonald’s food&coffee tastes better
sian darvill
Very nice new cafe just opened this week, I love the new decor! Kirsten who seated us was so friendly and helpful. Can’t wait to come back
emma poole
Visited today and service was awful. We waited almost 20 minutes for 3 teas! How hard is it to make tea? When we asked how long it would be we never got an answer, just a shrug and a hand gesture. We were far from the only people complaining!! There were a lot of waiting staff standing about doing nothing, whilst one person seemed to be making drinks. I ordered a cream tea at £8.95 and received one scone which is ridiculous. We won’t be visiting again.
Food ok, but have had better at P.V. in the past. Cappuccino was lukewarm at best. Worst of all is the push to make you order on the infernal app which totally dehumanises the experience.
Nicole Randall
If you looking for a comfortable environment in cribbs for brunch, lunch or something naughty, check the new patisserie Valerie out. The team are new and lovely. ?☕️
Evil Tiger
Service was excellent, love the Brie and cranberry baguette. Great value, great to see it back open after the refurbishment.
Tom Farr
It takes ages to get someone to serve you and many people are walking out because they don't get served in a reasonable time. We've been coming here for many years but this service in this new place is putting us off coming
Barbara Lake
Oh dear. Although there seemed to be lots of staff around, service was far from good. Firstly a waitress was going to put down a drink on my table. I explained it couldn't be mine as I hadn't ordered yet. No apology, just shouted across the restaurant 'YOU'VE GOT IT WRONG AGAIN'. BLT arrived but had to wait awhile for my coffee. Sandwich was not enjoyable, the bacon was hardly edible. Best part was the crisps. While I was eating two separate people came to the till. First one said they'd been waiting 20 minutes with no order taken so they were leaving. Second person said their coffee had arrived with no sign of their food. Certainly won't be visiting again.
I came in to take away a full size party cake off the counter for the first time. I waited at the sign to be seated/to be served and was studiously ignored. I understand they're short staffed but they didn't even acknowledge me. I went to the counter myself and then left. Poor service.
It looks nice, that's about it. The service wasn't great because there didn't seem to be enough staff. Servers looked overly stressed. The food wasn't interesting at all. We had a vegetarian skillet, all day bkfts, and kids pancakes. There wasn't much flavor to any of it. Pancakes were even hard!I wouldn't recommend it.
The new refit looks good. Very busy and definitely worth a visit. Good selection of food as well as cakes. Didn't have to wait long for a table. As food is cooked fresh, expect a bit of a wait for it to arrive well worth it.
They have redone the entire style for the restaurant which is really nice but Staff were particularly rude. I asked for a glass of water and I could see he was huffing and puffing because the restaurant was busy but I wouldn’t mind waiting. He then gave me a soaking glass of water with black bits in it and walked away. I then ran back towards him to let him know, he told me ‘ok’ but ignored me and continued to do other things. I felt awful having to be treated this way just because of a glass of water. I am definitely not coming here again if he still works there. Awful
We called into this restaurant at Cribbs Causeway for a morning brunch and had the toasted sourdough BLT’s priced at £9.95. Had these been sandwiches ‘made with integrity’ I would have not have had a complaint, regrettably they totally lacked filling and hence integrity in the making. The sandwich consisted of a tired and wilted lettuce leaf, one mini tomato cut into two and one measly rasher of streaky bacon. A total rip off for £9.95. Many of these Valerie restaurants went into liquidation as a result of the pandemic and I can certainly see why this happened. How on Earth is this place surviving selling food which is very poor value for money such as our experiences on a daily basis? It amazes us how this place is surviving serving up sandwiches of this quality is beyond belief. No one with a mediocre of common sense would ever wish to return to this place and be totally ripped off, particularly for a second time, when there is extensive competition in this Mall which gives MUCH MUCH BETTER VALUE FOR MONEY. We naturally will NOT be returning…………to VALERIE’S any time soon.
Very disappointed we’ve been many times for for a coffee ,lunch and cakes ,but this will be our last time being in this line for business myself I do think it’s down to management. Short staff waiting for someone to show us to a table took ages while the shop was only half full , only half of our order had been brought to the table no apologies staff looked miserable. We regularly travel aboard to different European countries snd we enjoy going into different coffee:cakes shops and what a massive difference in the customer service .
Very disappointed. They close 1hr earlier than displayed time! Previously had a lovely afternoon tea experience but this time we (family of 4) arrived after being at the cinema for afternoon tea 1hr before their closing time.Suspected something was up when no one came to show us to a table at the entrance even though we were clearly visible. Only after waiting we sat at a table and were told by a staff member sitting at the next table that they are only accepting takeaway orders! I get this may suit the staff in leaving work on time i.e. at 17.00, but is not clearly ideal towards customers who see the time states they are open for business until 17.00. Just put 16.00, as it is I will just take my custom elsewhere.
Awful experience from start to finish!You can wait for a good few minutes before they will serve you if you are at the till and if you have a table service ,,, good luck!There is no concept of acknowledge customers are preparing their order in the way day arrived (till service)And it’s nothing, but three star bakeryOn the back of known brand, but of course at extortionate prices!Even McDonald’s food&coffee tastes better
Very nice new cafe just opened this week, I love the new decor! Kirsten who seated us was so friendly and helpful. Can’t wait to come back
Visited today and service was awful. We waited almost 20 minutes for 3 teas! How hard is it to make tea? When we asked how long it would be we never got an answer, just a shrug and a hand gesture. We were far from the only people complaining!! There were a lot of waiting staff standing about doing nothing, whilst one person seemed to be making drinks. I ordered a cream tea at £8.95 and received one scone which is ridiculous. We won’t be visiting again.
Restaurantji Recommends
Food ok, but have had better at P.V. in the past. Cappuccino was lukewarm at best. Worst of all is the push to make you order on the infernal app which totally dehumanises the experience.
If you looking for a comfortable environment in cribbs for brunch, lunch or something naughty, check the new patisserie Valerie out. The team are new and lovely. ?☕️
Service was excellent, love the Brie and cranberry baguette. Great value, great to see it back open after the refurbishment.
It takes ages to get someone to serve you and many people are walking out because they don't get served in a reasonable time. We've been coming here for many years but this service in this new place is putting us off coming
Oh dear. Although there seemed to be lots of staff around, service was far from good. Firstly a waitress was going to put down a drink on my table. I explained it couldn't be mine as I hadn't ordered yet. No apology, just shouted across the restaurant 'YOU'VE GOT IT WRONG AGAIN'. BLT arrived but had to wait awhile for my coffee. Sandwich was not enjoyable, the bacon was hardly edible. Best part was the crisps. While I was eating two separate people came to the till. First one said they'd been waiting 20 minutes with no order taken so they were leaving. Second person said their coffee had arrived with no sign of their food. Certainly won't be visiting again.