Ordered pizzas, pizzas didn’t arrive now waiting refund.The worst customer service I have ever seen in my life. The orders you have given are sent to an unknown address and you cannot find anyone to help. You can't get a refund and the employees are rude to you.
Hamida
I’ve order here quite a few times and I would say it’s very hit or miss.The cheese pizza is either really hot and cheesy or stale and over baked.Sometimes the crust feels very tough and chewy but the jalapeño papa bites have always been delicious with the perfect kick of spicy and deliciously cheesy.The garlic pizza stick doesn’t taste very garlicky and the garden party pizza often taste dry and the vegetables don’t taste fresh and can sometimes be a bit slimy.The Oreo bites are really tasty,the cream cheese icing is delicious with the perfect Oreo crumb.Sometimes they do give a variety of different sauce pots which is great but usually they stick with the garlic and herb which can get quite boring.
Martin Cox
ordered food, items didn't arrive, told driver who couldn't give a flying F, phoned restaurant who similarly couldn't give a flying F, asked 4 refund for the missing items, they said they would resend the items, explained we didnt require them anymore...... no refund still, papa johns and its employee's obviously don't give a flying F, terrible all over
Alberto Fernandez
Walked into the shop and the person working there looked at me and didn’t even acknowledge myself and carrion talking to the other worker. Walked out as again no much of customer service as far as I experienced can’t even comment on the pizzas as I wasn’t
Cem Sinan
Very poor customer service and management had a guest order missing called up and there said there have sent it called up 5 min later and there said there don’t have drivers it was the worst experience I have had with this store compare the market before you buy I will not recommend this store at all times and the food was not properly served
jae
Ordered online pickup, arrived said they are close, lost 9 pounds
Sean Bowers
Trash pizza - ordered 2 pizza’s, 2 Sides and drink deal. Garlic bread showed up burnt, pizza is undercooked and the crusts are pretty raw, tots under cooked and they delivered the wrong dips and wrong drink. I called to query and the manager was very aggressive and called me a liar, until he realised he was in the wrong and kindly gave me a refund which I do appreciate but customer care was plain awful. I won’t be ordering from here again.
Connor Brown
Genuinely an awful place. Pizza is unsatisfactory and the service is terrible. It’s like they intentionally f up your order. If you bravely decide to order in the shop be prepared for the moodiest unfriendly service you’ve ever experienced and don’t even bother asking them about the offers/deals as they’ll treat you like some idiot child.
Melanie Cartwell
Took my niece for a pizza. The person taking my order picked his nose twice (right in front of me whilst entering my order on the till) he then scratched his beard and shouted at me to shut the door, even though it was open when I walked in and started talking in another language to his colleague right in front of myself and another customer as we waited for our pizza's (his colleague was sitting on the counter top like he was in a playground). I only paid for the order because the person taking the order was not the person making the pizza. Shame really, Papa Johns pizzas make tasty pizzas with freshly neaded dough but the lack of etiquette is really unforgiveable.
Zara Deniz
Absolutely disgusting. Ordered 2 Large pizzas 2 sides & bottle of drink on the website, I tool about the pork and paid. When the food came the pizza had pork, I called papa John's in Hoxton to tell the the problem and the woman on the phone that said she was in charge, told me " we have a GLITCH on the website sometimes, but this is what came on our machine and you got that " so I said to her, your saying your self you have a Glitch on your system sometimes, so please replace my order with no pork. She said sorry I send you what the system told me to do can not do anything. I was upset my family couldn't eat And had to wait another hour for something else to arrive. This is not exceptable I paid £32.98 and got nothing from papa johns. literally my money went staight in the bin. Never Ever will be eating from PAPA JOHNS in HOXTON again.
They accept the order online but when you go to pick up the delivery they said someone already picked the order,You can cancel the order.Very lazy people working here.They don’t want to make the order.Uber,Just eat,deliverro,Stuart should investigate it.They are wasting time.Guys before you go this place make sure call them order is available or not otherwise you waste your time.It’s happened with me couple of times.Dietary restrictions: “Online delivery services is really poor “
Barney Beretka
Took more than two hours on a tuesday to get my order... Shamefull
v
It says any large pizza 9,99£ but they charged me 11.75 and told me that they can’t refund
Vaidehi Bhatt
Yesterday on 28 August 2023 we went in the hoxton store to order pizza it was 11:30pm at night. As we entered the store they started shouting we closed please order online we will not take orders. I was an ex-pizza hut area manager and I know the rules very well. We understood and we ordered online. 2 XXL and one large pizza. We collected the order. We then asked them for dips.We just said " can we please get more dips brother" the person fair skinned and with beard replied " brother this is not charity shop" we got confused for the answer he Gave then said " you need to pay it's not free"We said that's fine we never said we wanted free or we won't pay or anything like that.I am going to write to the headoffice email as well as this is an abusive language used on work. They shouldn't be treating customers like that.To prove all this I have a voice recording on me for the conversation as I was speaking to someone and my call was recorded also this conversation was recorded. For more proof I guess the store had enough cctv to cover this.Please do needful actions.
Sam Feighery (geoneo123)
Service has declined over the years, I love the food but unfortunately the people working there really don't care, ordered and paid for collection, Google says it's open but yet they are closed... Will I get a refund?
Ordered pizzas, pizzas didn’t arrive now waiting refund.The worst customer service I have ever seen in my life. The orders you have given are sent to an unknown address and you cannot find anyone to help. You can't get a refund and the employees are rude to you.
I’ve order here quite a few times and I would say it’s very hit or miss.The cheese pizza is either really hot and cheesy or stale and over baked.Sometimes the crust feels very tough and chewy but the jalapeño papa bites have always been delicious with the perfect kick of spicy and deliciously cheesy.The garlic pizza stick doesn’t taste very garlicky and the garden party pizza often taste dry and the vegetables don’t taste fresh and can sometimes be a bit slimy.The Oreo bites are really tasty,the cream cheese icing is delicious with the perfect Oreo crumb.Sometimes they do give a variety of different sauce pots which is great but usually they stick with the garlic and herb which can get quite boring.
ordered food, items didn't arrive, told driver who couldn't give a flying F, phoned restaurant who similarly couldn't give a flying F, asked 4 refund for the missing items, they said they would resend the items, explained we didnt require them anymore...... no refund still, papa johns and its employee's obviously don't give a flying F, terrible all over
Walked into the shop and the person working there looked at me and didn’t even acknowledge myself and carrion talking to the other worker. Walked out as again no much of customer service as far as I experienced can’t even comment on the pizzas as I wasn’t
Very poor customer service and management had a guest order missing called up and there said there have sent it called up 5 min later and there said there don’t have drivers it was the worst experience I have had with this store compare the market before you buy I will not recommend this store at all times and the food was not properly served
Ordered online pickup, arrived said they are close, lost 9 pounds
Trash pizza - ordered 2 pizza’s, 2 Sides and drink deal. Garlic bread showed up burnt, pizza is undercooked and the crusts are pretty raw, tots under cooked and they delivered the wrong dips and wrong drink. I called to query and the manager was very aggressive and called me a liar, until he realised he was in the wrong and kindly gave me a refund which I do appreciate but customer care was plain awful. I won’t be ordering from here again.
Genuinely an awful place. Pizza is unsatisfactory and the service is terrible. It’s like they intentionally f up your order. If you bravely decide to order in the shop be prepared for the moodiest unfriendly service you’ve ever experienced and don’t even bother asking them about the offers/deals as they’ll treat you like some idiot child.
Took my niece for a pizza. The person taking my order picked his nose twice (right in front of me whilst entering my order on the till) he then scratched his beard and shouted at me to shut the door, even though it was open when I walked in and started talking in another language to his colleague right in front of myself and another customer as we waited for our pizza's (his colleague was sitting on the counter top like he was in a playground). I only paid for the order because the person taking the order was not the person making the pizza. Shame really, Papa Johns pizzas make tasty pizzas with freshly neaded dough but the lack of etiquette is really unforgiveable.
Absolutely disgusting. Ordered 2 Large pizzas 2 sides & bottle of drink on the website, I tool about the pork and paid. When the food came the pizza had pork, I called papa John's in Hoxton to tell the the problem and the woman on the phone that said she was in charge, told me " we have a GLITCH on the website sometimes, but this is what came on our machine and you got that " so I said to her, your saying your self you have a Glitch on your system sometimes, so please replace my order with no pork. She said sorry I send you what the system told me to do can not do anything. I was upset my family couldn't eat And had to wait another hour for something else to arrive. This is not exceptable I paid £32.98 and got nothing from papa johns. literally my money went staight in the bin. Never Ever will be eating from PAPA JOHNS in HOXTON again.
Restaurantji Recommends
They accept the order online but when you go to pick up the delivery they said someone already picked the order,You can cancel the order.Very lazy people working here.They don’t want to make the order.Uber,Just eat,deliverro,Stuart should investigate it.They are wasting time.Guys before you go this place make sure call them order is available or not otherwise you waste your time.It’s happened with me couple of times.Dietary restrictions: “Online delivery services is really poor “
Took more than two hours on a tuesday to get my order... Shamefull
It says any large pizza 9,99£ but they charged me 11.75 and told me that they can’t refund
Yesterday on 28 August 2023 we went in the hoxton store to order pizza it was 11:30pm at night. As we entered the store they started shouting we closed please order online we will not take orders. I was an ex-pizza hut area manager and I know the rules very well. We understood and we ordered online. 2 XXL and one large pizza. We collected the order. We then asked them for dips.We just said " can we please get more dips brother" the person fair skinned and with beard replied " brother this is not charity shop" we got confused for the answer he Gave then said " you need to pay it's not free"We said that's fine we never said we wanted free or we won't pay or anything like that.I am going to write to the headoffice email as well as this is an abusive language used on work. They shouldn't be treating customers like that.To prove all this I have a voice recording on me for the conversation as I was speaking to someone and my call was recorded also this conversation was recorded. For more proof I guess the store had enough cctv to cover this.Please do needful actions.
Service has declined over the years, I love the food but unfortunately the people working there really don't care, ordered and paid for collection, Google says it's open but yet they are closed... Will I get a refund?