So dissapointed, I first visited this place about 6 years ago on Mothers day, they did a special set menu and it was reasonably priced and tasted amazing. It was a special treat and my mum loved it. Since then I have been every mothers day and then about once every 6 weeks for lunch with friends. For a few years they did for Mothers Day a voucher to return and have a facial, it was fantastic. The whole day was amazing and the staff alsways made you feel special. Well this last Monthers Day visit couldnt have been more opposite. No Mothers day menu, no mention of it, no facial voucher. Just a standard set winter menu. I got the wrong dessert that I ordered and despite one of my rewards being 10% off, they refused because I ordered from the set menu (this has never happened before) the kids cheeseburger was incredibly greasy and despite me asking for my latte extra hot it was lukewarm warm. I love this restaurant but its starting to go downhill. Usually we have a shop after but we went to Harrods instead as I was quite upset the meal wasnt as special as it had been for the last 5/6 years. Bring back the reasonably priced special occasions set menu with the gift certificates, nobody else does it and its a great way to gain loyal customers. Also just remind staff to listen to customers and be a little more welcoming.
Derek Small
We used event space on top floor for a luxury hotel portfolio Van Isacker, which was perfect for the purpose. Good service, ? comfortable surroundings, a fave venue for me in London and we go to many locations
Irmina Jack
I had such an amazing experience at Harvey Nichols in Knightsbridge London yesterday afternoon. Never had anything like that in my life. That was my first time. We had a proper ‘wine flight’ with concierge who was brilliant! His interaction with us and knowledge about the wines was superb! Enjoyed listening to his great historical stories some of them really funny. Main thing … I found out a lot about the wines from looking at them, to smelling, tasting, identifying smells & flavours. I will be remembering and using the concierge’s information about wines without a doubt. Thank you so much for an awesome experience.
just v
I like the staff politeness and kindness and helpfulness.
julie ling
Love havey nicks
BD SH
Afternoon tea at the roof is amazing and recommended ??
Cecil
On the evening of Jan. 12, I was racist by a Chole boutique employee named Lisa. She wouldn‘t let me get dressed, and I never thought of taking pictures or tried to take one, but she got mad at me and said, ”I know people like you don’t take pictures and buy them.“ I was very hurt by this, and now I‘m brave enough to write a review finally. I hope there won’t be a victim like me.
Reem Alenezi
Huge shoutout to Samina (Chanel) for her professional, efficient service ?⭐️
Tállita Miranda
Nice place, there are some restaurants on the 5th floor, nice people, very friendly and polite.
Eric Duncan
We had a great drink at bar in hk shop . Wonderful shop .
Awful service, I have returned an item offered within the returns process to be returned. Now nearly a month later and still without refund. Customer service are useless
Sara M
Absolutely awful company with zero ethics . I did a big mistake of ordering an item that arrived damaged !Was promised either a replacement without having to return the item or return the item for a full refund ! I was asked to send photos of the damage and I did !They were satisfied with the photos ( the product had leaked) and arranged a return.Once the item was returned, I didn’t hear back and contacted them only to be told that the item packaging wasn’t found damaged ! They refused to refund me !Absolutely con- artists and I’d warn people buying from them
Duncan B
Harvey Nichols is on Quidco.They offer a cashback deal on the site of 4.4% on beauty EXCLUDING FENDY products, but no other brand is mentioned. I made a purchase online for Frédéric Malle aftershave. A product that is NOT mentioned on the cashback site as one that isn't counted. After the purchase, Harvey Nichols didn't acknowledge that the purchase had happened. I raise a claim through Quidco. They contacted Harvey, and they (Harvey) stated that my product didn't match the criteria. I smell something, and it isn't the aftershave.It's sad that you seem to want customers, given the recent news about falling profits. You've now just lost a customer. I quite enjoyed buying after shave from you store. But no more.
Eva Anthi
Make sure you enjoy some cocktails at the top floor bar after your shopping!!! Great experience. ..
So dissapointed, I first visited this place about 6 years ago on Mothers day, they did a special set menu and it was reasonably priced and tasted amazing. It was a special treat and my mum loved it. Since then I have been every mothers day and then about once every 6 weeks for lunch with friends. For a few years they did for Mothers Day a voucher to return and have a facial, it was fantastic. The whole day was amazing and the staff alsways made you feel special. Well this last Monthers Day visit couldnt have been more opposite. No Mothers day menu, no mention of it, no facial voucher. Just a standard set winter menu. I got the wrong dessert that I ordered and despite one of my rewards being 10% off, they refused because I ordered from the set menu (this has never happened before) the kids cheeseburger was incredibly greasy and despite me asking for my latte extra hot it was lukewarm warm. I love this restaurant but its starting to go downhill. Usually we have a shop after but we went to Harrods instead as I was quite upset the meal wasnt as special as it had been for the last 5/6 years. Bring back the reasonably priced special occasions set menu with the gift certificates, nobody else does it and its a great way to gain loyal customers. Also just remind staff to listen to customers and be a little more welcoming.
We used event space on top floor for a luxury hotel portfolio Van Isacker, which was perfect for the purpose. Good service, ? comfortable surroundings, a fave venue for me in London and we go to many locations
I had such an amazing experience at Harvey Nichols in Knightsbridge London yesterday afternoon. Never had anything like that in my life. That was my first time. We had a proper ‘wine flight’ with concierge who was brilliant! His interaction with us and knowledge about the wines was superb! Enjoyed listening to his great historical stories some of them really funny. Main thing … I found out a lot about the wines from looking at them, to smelling, tasting, identifying smells & flavours. I will be remembering and using the concierge’s information about wines without a doubt. Thank you so much for an awesome experience.
I like the staff politeness and kindness and helpfulness.
Love havey nicks
Afternoon tea at the roof is amazing and recommended ??
On the evening of Jan. 12, I was racist by a Chole boutique employee named Lisa. She wouldn‘t let me get dressed, and I never thought of taking pictures or tried to take one, but she got mad at me and said, ”I know people like you don’t take pictures and buy them.“ I was very hurt by this, and now I‘m brave enough to write a review finally. I hope there won’t be a victim like me.
Huge shoutout to Samina (Chanel) for her professional, efficient service ?⭐️
Nice place, there are some restaurants on the 5th floor, nice people, very friendly and polite.
We had a great drink at bar in hk shop . Wonderful shop .
Restaurantji Recommends
Been a regular for years
Awful service, I have returned an item offered within the returns process to be returned. Now nearly a month later and still without refund. Customer service are useless
Absolutely awful company with zero ethics . I did a big mistake of ordering an item that arrived damaged !Was promised either a replacement without having to return the item or return the item for a full refund ! I was asked to send photos of the damage and I did !They were satisfied with the photos ( the product had leaked) and arranged a return.Once the item was returned, I didn’t hear back and contacted them only to be told that the item packaging wasn’t found damaged ! They refused to refund me !Absolutely con- artists and I’d warn people buying from them
Harvey Nichols is on Quidco.They offer a cashback deal on the site of 4.4% on beauty EXCLUDING FENDY products, but no other brand is mentioned. I made a purchase online for Frédéric Malle aftershave. A product that is NOT mentioned on the cashback site as one that isn't counted. After the purchase, Harvey Nichols didn't acknowledge that the purchase had happened. I raise a claim through Quidco. They contacted Harvey, and they (Harvey) stated that my product didn't match the criteria. I smell something, and it isn't the aftershave.It's sad that you seem to want customers, given the recent news about falling profits. You've now just lost a customer. I quite enjoyed buying after shave from you store. But no more.
Make sure you enjoy some cocktails at the top floor bar after your shopping!!! Great experience. ..