Extremely rude lady at the counter. No hello, no smile, and seemed inconvenience that I would come to the store to buy food and keep her employed. Walked away before the transaction was completed. Food quality didn't even make up for the poor service.
Alfred Balint
Service is appalling. Staff is not interested at all. I had my coffee in store, with 3 staff member working at a quiet time, the tables were still full of wrappers/rubbish after like 20 mins.Also their bottle refill was shut off. All other stores I’ve been around Victoria had their tap working.
Mike Coopey
It used to be the place for locals to grab a bite, and the baguettes are great, but for £6+ Pret is becoming a joke. There's plenty of cheaper options nearby (Sainsburys, etc). Not as good, but at least they're worth the money you pay. I've enjoyed my last Pret, that's for sure.
Glebigoz S
First flat white at Pret that I’ve ever enjoyed, thank you so
akash dhere
Provide useful, constructive feedback.Talk about a range of elements, including customer service.Be detailed, specific, and honest.
John Lamerton
Much the same as every other Pret. Tasty food, good salads etc.
Gaurav Bhutani
Had experience of a very poor service on 4th Dec 2023. The server picked an already lying coffee, added syrup on top, didn't stir and handed to me as Gingerbread Latte. I refused to take it.
Julie R
Les sandwichs était très bon ainsi que le sachet de pop-corn. Il y a du choix pour les végétariens . Personnel très
Francisco Javier Rodriguez Cabanillas
Top stars for the staff dealing with the morning rush 17/11/23, 7amThe gentleman serving was nice to everyone.
I found this store on Google maps. This store is inside the victoria shopping centre. Staff customer service skills were
A M S
The no meat items seem to be super popular here! Couldn’t find the savoury croissant I wanted so a lady said she would check around at the back for me. When she hadn’t come out for a while someone else went to check and said sorry they were fresh out - but since I’d been waiting a while she offered me a croissant instead and didn’t charge me for it. Such lovely service in London and totally unexpected. Left with a smile on my face. Thank you!!!
Zozo Alani
The cup is not good. After some time passes, it opens, and the coffee falls. I lost my money and my trousers.Location inside Victoria Coach Station
Google user
The no meat items seem to be super popular here! Couldn’t find the savoury croissant I wanted so a lady said she would check around at the back for me. When she hadn’t come out for a while someone else went to check and said sorry they were fresh out - but since I’d been waiting a while she offered me a croissant instead and didn’t charge me for it. Such lovely service in London and totally unexpected. Left with a smile on my face. Thank you!!!
liana ferrari
Most of times tables are dirty, they forget to clean them??? Poor attention. Low empathy . Poor communication levels.Dietary restrictions: No Gluten free and / or dairy free options in sandwiches. Too much in mayonnaise and no options for egg and milk allergies. Limited options.
Food ready to eat at your seat or to take
Extremely rude lady at the counter. No hello, no smile, and seemed inconvenience that I would come to the store to buy food and keep her employed. Walked away before the transaction was completed. Food quality didn't even make up for the poor service.
Service is appalling. Staff is not interested at all. I had my coffee in store, with 3 staff member working at a quiet time, the tables were still full of wrappers/rubbish after like 20 mins.Also their bottle refill was shut off. All other stores I’ve been around Victoria had their tap working.
It used to be the place for locals to grab a bite, and the baguettes are great, but for £6+ Pret is becoming a joke. There's plenty of cheaper options nearby (Sainsburys, etc). Not as good, but at least they're worth the money you pay. I've enjoyed my last Pret, that's for sure.
First flat white at Pret that I’ve ever enjoyed, thank you so
Provide useful, constructive feedback.Talk about a range of elements, including customer service.Be detailed, specific, and honest.
Much the same as every other Pret. Tasty food, good salads etc.
Had experience of a very poor service on 4th Dec 2023. The server picked an already lying coffee, added syrup on top, didn't stir and handed to me as Gingerbread Latte. I refused to take it.
Les sandwichs était très bon ainsi que le sachet de pop-corn. Il y a du choix pour les végétariens . Personnel très
Top stars for the staff dealing with the morning rush 17/11/23, 7amThe gentleman serving was nice to everyone.
Restaurantji Recommends
I found this store on Google maps. This store is inside the victoria shopping centre. Staff customer service skills were
The no meat items seem to be super popular here! Couldn’t find the savoury croissant I wanted so a lady said she would check around at the back for me. When she hadn’t come out for a while someone else went to check and said sorry they were fresh out - but since I’d been waiting a while she offered me a croissant instead and didn’t charge me for it. Such lovely service in London and totally unexpected. Left with a smile on my face. Thank you!!!
The cup is not good. After some time passes, it opens, and the coffee falls. I lost my money and my trousers.Location inside Victoria Coach Station
The no meat items seem to be super popular here! Couldn’t find the savoury croissant I wanted so a lady said she would check around at the back for me. When she hadn’t come out for a while someone else went to check and said sorry they were fresh out - but since I’d been waiting a while she offered me a croissant instead and didn’t charge me for it. Such lovely service in London and totally unexpected. Left with a smile on my face. Thank you!!!
Most of times tables are dirty, they forget to clean them??? Poor attention. Low empathy . Poor communication levels.Dietary restrictions: No Gluten free and / or dairy free options in sandwiches. Too much in mayonnaise and no options for egg and milk allergies. Limited options.