This review relates to the Costs Coffee shop immediately on the north side of the river, under Tower Bridge. This place does not possess a toilet. It is my understanding that food and drink outlets with 10 or more seats must, by law, provide a toilet for customers. Not sure how they have got round this
Soo Liew
My son and I missed the last train, so I called my husband over to pick us up. The station manager was very kind to allow us wait inside the locked station. Then Chintan and Tapanish from Costa let us wait inside the cafe. They even offered my son a hot chocolate. How kind!!
Ed Phillips
Asked for a large Earl Grey tea and was very pleased that they gave me one despite only one (smaller) size being on the menu. Thank you!
robertgeorgev
Unpleasant service experience, very tired employees and very arrogant in their answers. Never again costa .
Jack Dobie
Fastest cafe I have ever been to, in and out in less than a
mjandwendy carter
Waterloo Costa should be fabulous but it’s NOT! The staff are stressed, curt and unable to get an order right.
Abbi Leibert
I wanted to leave a review for Ravi's great customer service this morning. It's hard to make stressed out commuters smile and he really made an impression. He was smiley, almost upsold me a croissant (I had just had breakfast at home though) and after I said I didn't want your app, but I wanted a receipt for my expenses, he told me the app stores all purchase records. So now I have it. Thank you Ravi. The coffee was good too.
Pratistha Karki
1 star because the person taking the order was nice. Ordered Iced Mocha with whipped cream idk what did I get . It tasted so awful that one sip and I threw it in the bin. Neither the coffee looked good nor tasted nice.
John Matthews
Always really quick and friendly service here. They stop for 1 second behind that counter, great job they do.
O5238UWlukef
Quite simply, it's the table on the end of the balcony, in a stunning contemporary glass box, that offers one of the worlds greatest coffee views looking down over the Tower of London & Tower Bridge. Friendly staff await to serve you your Costa Coffee favourites and share a natter, whilst getting here you're best to walk back around from the main road as most people do not dare climb the tiny stone entrance stairs hidden in plan sight at the front. Skip the tourist queues and experience a quirk of London's coffee shop adventures at one of the greatest tables to enjoy a coffee from in Britain.
Always lovely staff, yummy food and drinks and quick
DDM
This is a small Costa but, unsurprisingly, it gets really busy. There is also a fairly copious seating area considering the small size of the cafe.
CazzaBarnes
Visited here as it’s next to the Tower of London (and cheaper than eating in the tower) and just had a black tea and bacon bap. The service was excellent, bacon roll Cooked perfectly and it was so nice to have the tea in an actual teapot! Great view of the tower and able to sit outside too!
vidsnakeyes emin
They gave me the wrong milk in my order without telling me. My IBS was killing me all the way home.
Sarah Underwood
Think some of the reviews on here are a little harsh I came here twice today 15/07/23 once late morning the other late afternoon/early evening. Speed of service on the till was quick, drinks maybe on the slightly longer side but they were very busy but think they handled it well. I had a frappe and tasted very good and also checked on me to make sure I’d been served which was good. Only improvement I’d say is a better queuing for tills and receiving drinks
This review relates to the Costs Coffee shop immediately on the north side of the river, under Tower Bridge. This place does not possess a toilet. It is my understanding that food and drink outlets with 10 or more seats must, by law, provide a toilet for customers. Not sure how they have got round this
My son and I missed the last train, so I called my husband over to pick us up. The station manager was very kind to allow us wait inside the locked station. Then Chintan and Tapanish from Costa let us wait inside the cafe. They even offered my son a hot chocolate. How kind!!
Asked for a large Earl Grey tea and was very pleased that they gave me one despite only one (smaller) size being on the menu. Thank you!
Unpleasant service experience, very tired employees and very arrogant in their answers. Never again costa .
Fastest cafe I have ever been to, in and out in less than a
Waterloo Costa should be fabulous but it’s NOT! The staff are stressed, curt and unable to get an order right.
I wanted to leave a review for Ravi's great customer service this morning. It's hard to make stressed out commuters smile and he really made an impression. He was smiley, almost upsold me a croissant (I had just had breakfast at home though) and after I said I didn't want your app, but I wanted a receipt for my expenses, he told me the app stores all purchase records. So now I have it. Thank you Ravi. The coffee was good too.
1 star because the person taking the order was nice. Ordered Iced Mocha with whipped cream idk what did I get . It tasted so awful that one sip and I threw it in the bin. Neither the coffee looked good nor tasted nice.
Always really quick and friendly service here. They stop for 1 second behind that counter, great job they do.
Quite simply, it's the table on the end of the balcony, in a stunning contemporary glass box, that offers one of the worlds greatest coffee views looking down over the Tower of London & Tower Bridge. Friendly staff await to serve you your Costa Coffee favourites and share a natter, whilst getting here you're best to walk back around from the main road as most people do not dare climb the tiny stone entrance stairs hidden in plan sight at the front. Skip the tourist queues and experience a quirk of London's coffee shop adventures at one of the greatest tables to enjoy a coffee from in Britain.
Restaurantji Recommends
Always lovely staff, yummy food and drinks and quick
This is a small Costa but, unsurprisingly, it gets really busy. There is also a fairly copious seating area considering the small size of the cafe.
Visited here as it’s next to the Tower of London (and cheaper than eating in the tower) and just had a black tea and bacon bap. The service was excellent, bacon roll Cooked perfectly and it was so nice to have the tea in an actual teapot! Great view of the tower and able to sit outside too!
They gave me the wrong milk in my order without telling me. My IBS was killing me all the way home.
Think some of the reviews on here are a little harsh I came here twice today 15/07/23 once late morning the other late afternoon/early evening. Speed of service on the till was quick, drinks maybe on the slightly longer side but they were very busy but think they handled it well. I had a frappe and tasted very good and also checked on me to make sure I’d been served which was good. Only improvement I’d say is a better queuing for tills and receiving drinks